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Case Study: Continuous Improvement Latino Engineering Company

   

Added on  2020-03-16

16 Pages3746 Words223 Views
LATINO ENGINEERING COMPANY 1Case Study Continuous Improvement PlanAuthor’s NameInstitutional AffiliationTutorCourseCity and State

LATINO ENGINEERING COMPANY 2Case Study: Continuous ImprovementLatino Engineering CompanyIntroductionLatino Engineering Company is experiencing some problems springing from a change of ownership. The change of management has brought about a change in the way the organization carries out its activities. Apparently, during the previous leadership, the owner of the company was the sole decision maker, and this made it easy to make a decision or undertake any necessary actions. From the prevailing conditions, it is clear that Dominic Latino had a very close relationship with the workers which translated to the effective and efficient functioning of all the departments. This can be attributed to the fact that he was verypassionate and dedicated to ensuring that his company produces the best products and he himself had a hand in the designing and developing of the products. The love and passion was enough motivation to Latino, and he had to use the thrust from inside to ensure that all the worker put efforts in ensuring that the dream was realized.Since the exchange of leadership, the company receives complains from the clients ranging from faulty equipment to poor customer relations. This shows that there has been reluctance in the way the human resource is functioning. This situation needs to be fixed in the quickest, possible time for the company to avoid losing the market appeal and customers (Limwichitr, Broady-Preston and Ellis, 2015. P.480). In this paper, we will establish the origin of the situation using the best-suited tools and after thatrecommend how to rectify the problem and improve the operations and overall performance of the organization.

LATINO ENGINEERING COMPANY 3Problem Solving ApproachThe best approach in this situation is the quality management plan given that it addresses the issues that the Latino Engineering Company is facing. The approach touches on issues like employee involvement, customer satisfaction, the processes and also organizational efficiency. To crown it, this approach is designed to ensure that all the activities carried out by a company are aimedat the satisfaction of the client or the customers (Paliska, Pavletic,and Sokovic, 2017, P 80).Techniques and tools usedIn any methodology, there has to be methods and tools used to identify the problem and devise the ways to counter it. Using the most appropriate tool is vital because it ensures that it is easy of detecting the cause of a problem while giving the lead to the best way to stabilizethe situation. In this case, we will employ the 7QCs tools which include the use of a check sheet, a control chart, the Pareto diagram, the Scanner plot, cause, and effect and a histogram.Narrowing down, the cause and effect incorporated with the Pareto diagram will provide the best results in the case of Latino Engineering Company (Doggett, 2015. P.34).1.The Pareto DiagramThe use of this tool calls for the arrangement of all the elements and factors in descendingorder on how each can lead to the problem at hand. From there it becomes easy to establish the main causes of the situation and figuring out the solutions. In this case, we will employ this tool by looking at all the element factors that could play a role in the change of attitude of the employees. Below is the list of these elements;

LATINO ENGINEERING COMPANY 4Ownership ChangeAll these issues started to arise after a Dominic Latino sold the company. It goes without saying that this change somehow has a hand in the status quo of the organization. During the previous management, everything was running smoothly, and many people wanted to acquire equipment from the company. Slowly after the change of hands, the problems sprout out so we have to see how the change may have contributed to this.Production ProcessIn the recent past, there are complaints about the deterioration of the products’ quality to even the extent of defectiveness. This means there is a problem in either the designing, production or both of these stages. When the customers suddenly start complaining about equipment, it means that they are not getting what they expected or they are not experiencing what they previously experienced (Paliska, Pavletic, and Sokovic, 2017, P 80).Employees’ BehaviorApart from a complaint about the products, the clients have raised concern on the customer relations desk. Unlike in the past, they are now having a hard time dealing with the personnel in the company. The client care department has become sluggish and ineffective in that they are taking long before responding to customer inquiries and even doing wrong packaging for orders received. This indicates that the workers are sending signals and messages of discontentment andlow motivation.

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