Impact of Poor Leadership on Team Performance

The meeting with Jack was unproductive as no solution was provided, leading to distrust among team members and a decrease in employee productivity. Communication barriers also exist between Jack and his subordinates due to his behavior, creating fear in employees. When working with a diverse workforce, two possible misinterpretations of colleagues' expressions or behaviors are language differences and misunderstandings about instructions. To raise cultural awareness in the team, managers can ask employees about their home culture, host an international food day, celebrate festivals of different nationalities, and provide formal training. To avoid cultural misunderstandings, effective communication strategies include breaking assumptions, involvement of others, empathizing with others, and dropping insensitive behavior.

CASE STUDY
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Task 1
Scenario 1
What do you think is the best way to respond to Jack’s behaviour?
As jack in front of all subordinates misbehave with me so according to my point of view the best
possible way to respond to jack behavior is to stay calm in meeting as at that point of time he is
in anger and angriness the individual lose the presence of mind. At the end of meeting I met with
him privately and explain the consequences of this type of further behavior in future by examples
so that it will not be repeated again as this type of behavior will affect my dignity towards my
colleagues. Secondly I will make the plan the strategy regarding revenues that was asked by him
as the main focus is on the problem and not on Jack so that in future he will not insult me in front
of my colleagues.
How would you serve as a role model and demonstrates positive leadership?
A manager has to act as a role model for its employees as it foster positive working environment.
But in our case Jack is creating stressful environment by unnecessary blaming colleagues and
team mates. In this situation as an operation manager I will develop an attitude among employees
that help in coping with stressful situations creating by Jack, by providing them support on the
matters in which they are facing difficulties by being compassionate towards them. In addition to
that for enhancing the positivity in this situation as a responsible manager I will motivate the
team by inspiring them on the works done by them by reviewing their performance (Leadership:
7 Ways to Become a Role Model Manager - Mimeo.com,2018). In addition to that formal
communication is also very essential for fostering positive environment so at time of need I will
communicate them regarding the issues and problems so that two way communication will be
inhibited and solutions for the problems will be resolved.
Describe principles of emotional intelligence
There are five principles of emotional intelligence as emotional intelligence is seen as the
recognized element for personal and professional development. These principles are:
Self-awareness
It is the ability to recognize own emotions by being emotionally self-aware which allow to
diffuse strong emotions and helps in maintaining thoughtfulness and balance (Broudy,2018).
Self-control
It means to manage the emotions with calmness and it can be done through communication or by
deep berthing for meeting the challenges.
Adaptability

It is the ability to be flexible by embracing creative thinking and this principle is seen as the
crucial skill for managers (Adaptability can be the key to increased emotional intelligence,2018).
Empathy
It is seen as the ability to communicate and lead by understanding of thoughts, views and
feelings as it leads to strong relationships by improving the quality of life.
Social skills
In emotional intelligence social skills refer to the skills that are needed to handle and influence
other people emotions in effective way.
If you would have been in Jack’s position, how you would have acted and communicated?
If I will at Jacks position first of all, I will not yell on staff members in the meeting as it is seen
as the unlike behavior of the manager. For gaining respect in the eyes of subordinates manager
has to maintain dignity by acting in a responsible and polite manner so in that case I will discuss
the problem areas with the sales team that why this downfall in sales is reported as they are the
ones who know the exact reason (5 Valuable Tips to Lead Effective Sales Meetings,2018).
Secondly as a manager I have to foster positivity in the organization and for that I will provide
the opportunity to subordinates to provide the best possible solutions for increasing the sales
which will inculcate responsibility in subordinates to do their best for the organization and later
on the strategies proceed in the meeting will be taken to top management for further
implementation (How to Deal With an Ill-Mannered Employee,2018..
What could have been the impact of Jack’s behavior on staff performance?
The impact of Jack’s behavior is seen as the negative one as in case itself it is seen that depressed
environment has been created an the good performing employees decided to leave the
organization due to unnecessary pressure maintain by Jack on team. The remaining employees in
the team of Jack lose respect for Jack due to his irresponsible and unethical behavior as a
manager and do not give them regards with which ultimately affect the leadership qualities of
jack and performance of employees (How Poor Leadership Kills Your Team,2018). In addition
to that this meeting is seen as the unproductive meeting as no solution has been provide by Jack
which create distrust in team towards Jack which led to decrease in employee productivity.
Communication barriers also exist between Jack and his subordinates as the behavior of Jack in
meeting creates fear in employees.
Scenario 2
When working within a diverse workforce, give 2 examples of possible misinterpretation of
colleague’s expression or behavior.

When working with diverse workforce the two possible examples of misinterpretation in terms
of colleagues behavior and expression are:
 The main misinterpretation is seen in the terms of language as English language is having
different meanings and different people of world use the same word in different meanings
like For example in India Swastika is treated as the religious word but in other countries
of world it is seen as the bad word which will create misinterpretation.
 If two employees are given instructions to move the new stick to warehouse one interpret
that these items are put into shelves whereas the other find out that product need to be
placed in the warehouse off the loading dock , this is seen as the possible
misinterpretation of employee behavior.
What would be your response to Mike in regard to cultural misinterpretation he has?
The cultural misinterpretation that Mike is having regarding Ana is of ethnocentrism in which
one view another from its own perspective. Ethnocentrism is seen as the threat to communication
in workplace as it creates misunderstanding due to cultural misinterpretations. Mike is having a
misinterpretation about Ana that she do not involve herself in the team bonding opportunities but
I will try to convince Mike in terms of understanding that it is her culture to be not involve in
drinks and late parties and we have to provide her the time to be set in the team cohesiveness. I
will further convince Mike that I will personally communicate with Ana for such behavior but
we have to give them time as it is not her rudeness but it’s her cultural behavior which make her
distinct.
How would you raise cultural awareness in the team? List any 4.
Cultural awareness is very essential for increasing team cohesiveness and for that mangers need
to use some tactics for raising cultural awareness which are as:
 Ask employees about home place as if a manager spending few minutes talking with
employee about their culture helps in promoting employee engagement and helps in
increasing awareness of their heritage as it create mutual respect .
 If large number of nationalities are present in office then in that case host an international
food day in once a year as food always create a broader discussion on one’s culture and
enable cohesiveness in teams.
 Every festival of every nationality will be celebrated in office to build cultural awareness
in the workplace.
 Go for the formal training when work with colleagues of different country as working in
China is comparatively difficult so training needs to be done from the person who has
worked in China(5 Simple Ways You Can Promote Cultural Awareness At Work
Today. ,2018).

List any 4 effective communication strategies you will adopt to avoid cultural
misunderstandings.
The four communication strategies are:
Breaking assumptions
People need to break all the assumptions regarding the use of signs and symbols that vary from
community to community as sometimes these assumptions create cultural communication gaps
which led to differences in workplace(2018). For e.g. the drums used by different African
communities and the rhythm of their sound had different meanings which need to be interpreted
in proper way.
Involvement of others:
It should be ensure by the team manager that members from different cultural backgrounds have
to involve in daily communication in order to learn and understand the culture of each other,
which will provide common ground of understanding among colleagues.
Empathizing with others:
Understanding of people from their perspective is seen as the easiest way by which an individual
is able to learn communication pattern in terms of different culture and doesn’t leads to
misinterpretation.
Dropping of insensitive behavior:
As an individual one has to understand the traditions and cultures of different individuals as
different cultures speak and communicate in different ways and in workplace we have to accept
the individual in the way his upbringing takes place.
References
Leadership: 7 Ways to Become a Role Model Manager - Mimeo.com. (2018). Retrieved from
https://www.mimeo.com/blog/leadership-role-models/
Broudy, J. (2018). Be a role model for your employees. Retrieved from
https://www.contractormag.com/columns/broudy/role-model-employees-0310

Adaptability can be the key to increased emotional intelligence | WLP. (2018). Retrieved from
https://w-l-p.co.uk/adaptability-can-be-the-key-to-increased-emotional-intelligence/
2011-2018, (. (2018). Social Skills in Emotional Intelligence | SkillsYouNeed. Retrieved from
https://www.skillsyouneed.com/ips/social-skills-emotional-intelligence.html
5 Valuable Tips to Lead Effective Sales Meetings. (2018). Retrieved from
https://www.sandler.com/blog/5-valuable-tips-lead-effective-sales-meetings
How Poor Leadership Kills Your Team. (2018). Retrieved from https://mystartupland.com/how-
poor-leadership-kills-your-team/
How to Deal With an Ill-Mannered Employee. (2018). Retrieved from
https://smallbusiness.chron.com/deal-illmannered-employee-16698.html
5 Simple Ways You Can Promote Cultural Awareness At Work Today. (2018). Retrieved from
http://www.managersresourcehandbook.com/5-ways-to-promote-cultural-awareness-at-work/
(2018). Retrieved from http://www.simplywoman.com/ways-of-improving-intercultural-
communication/