logo

Case Study of Management and Operations- M&S

   

Added on  2020-02-17

13 Pages4152 Words110 Views
MANGEMENT & OPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................3TASK1.............................................................................................................................................4P1- Define and compare the different roles and characteristics of a leader and a manager withspecial reference to M& S...........................................................................................................4P2 Examination of how the role of a leader and the function of a manager apply in differentsituational contexts in Marks and Spencer.................................................................................5P3 Different theories and models of approach, including situational leadership, systemsleadership and contingency with referencing the situations of conflict in M & S......................6TASK2.............................................................................................................................................8P4 Key approaches to operations management and the role that leaders and managers play insolving the conflicts. ..................................................................................................................8P5 Importance and value of operations management in achieving business objectives ............9P6 Assessment of factors within the business environment that impact upon operationalmanagement and decision-making by leaders and managers...................................................10CONCLUSION..............................................................................................................................12

INTRODUCTIONManagement of operations is an activity which is used for managing and coordinating theavailable resources which are used for production of goods and services. All the decisionsincluding tactics ones and the one with the making of strategies are to be taken by theoperational management. It is the process through which inputs are transformed into output. Inthe present report, case study of M&S has been analysed with concepts in a detailed manner.Marks and Spencer is a British multinational retailer with a wide variety of products such aswomen's wear & lingerie to menswear, beauty, kids, food, wine, flowers & gifts. This report hasbeen made to study the impact of Leaders and Managers on the operations of M&S. Through thethorough analysing the report we will get to know the concepts relating to the various roles andresponsibilities of leaders and mangers(White2016), various approaches and theories and theimpact of all these on operations of M&S.TASK1P1- Define and compare the different roles and characteristics of a leader and a manager withspecial reference to M& SLeadership is an art of getting things done and Management is the art of getting thingsright. It involves the process of dealing with people and things and coordinating them.Leadership is an art of influencing people and motivating them to achieve the targeted goals .They show the path where they have to go and by encouraging them takes them there, whilemanagers show how to go there.Roles and responsibilities of a manager: Planning: The plan is made for achieving the objectives and what resources are to be usedand how to get those resources to use(Chenet and .al., 2010). Along with that plan forworst case scenarios is also to be made.Budgeting: The budget is set for the plan and it has been fixed with the approval of topmanagement of M&S .Organising: After the plan has been made, the stage for its execution has come and forthat it has to be organise beforehand and the manager has to check whether his team andresources are ready to put to use.

Staffing: Team members are divided into various departments and tasks has been allottedto them according to their calibre. Guiding: Proper guidelines must be provided for performing those specific tasks.Resourcing: all the resources must be arranged like financial resources(Mingand et.al2013), human resources etc.Monitoring: Once the project is working it has to be monitored continuously and closely.Controlling:it must be controlled and evaluated as to check whether it is going into rightdirection or not.Roles and responsibilities of Leaders:Visioning: Role of a leader is visionary. He makes a vision and people follow him . Hetakes them together along that path.Strategising: The plan that is made by the manager is to be strategised by the leaders. Risking: The leaders are the risk takers, they take risk with the people to check theirpotential and push them to achieve more targets.Inspiring: They inspire people and set the examples by doing thing right themselves.Delegating: They delegate the responsibilities to the employees and make them feelresponsible and valuable(Casolinoand et.al 2012).Characteristics: Basis LeaderMangerEssenceAlways Change : leaders areknown to bring change in theorganisation.Favours stability: the managerdoes not like to change , helikes stability in his work.FocusPeople: whole focus of leadersis on people, they think onlyabout the peopleWork: they need the work tobe done anyhow.HorizonLong term: they are visionaryso there horizon is neverending.Short term: they are taskspecific.DirectionNew roads: love to find newways for doing the same thingsExisting roads: wants to go onthe same method

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Management And Operations Assignment Solved - M&S Ltd
|19
|5242
|242

(PDF) Management and Operations Assignment Sample - M&S
|12
|4366
|25

management and operation of marks and spencer
|13
|3792
|181

Managing and Organisational Behaviour : Report
|12
|4356
|31

P3 Application of different theories and approaches of leadership
|13
|4068
|272

Management and Operations Assignment - M & S
|15
|4475
|230