Case Study of The International Hotel Group
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Added on 2020-03-28
Case Study of The International Hotel Group
Added on 2020-03-28
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RUNNING HEAD: CASE STUDY OF THE INTERNATIONAL HOTEL GROUPTHE INTERNATIONAL HOTELGROUP (CASE STUDY)THE INTERNATIONAL HOTEL GROUPMELBOURNE, AUSTRALIA
CASE STUDY OF THE INTERNATIONAL HOTEL GROUPContentsAbstract:......................................................................................................................................................1Business Objectives:....................................................................................................................................1Introduction (Discussion with senior manager):..........................................................................................1Work force Diversity:..................................................................................................................................2Procedure of Recruitment, Selection and Introduction:...............................................................................2Recruitment:............................................................................................................................................2Selection:.................................................................................................................................................3Introduction:............................................................................................................................................3Action Plan Development:...........................................................................................................................4Recruitment:............................................................................................................................................4Selection:.................................................................................................................................................4Introduction:............................................................................................................................................5Recruitment and Selection policies:............................................................................................................5Evaluation of Recruitment and Selection Procedure....................................................................................6Future recommendation:..............................................................................................................................6Conclusion:.................................................................................................................................................6References:..................................................................................................................................................8
CASE STUDY OF THE INTERNATIONAL HOTEL GROUPAbstract:An organization cannot progress in all direction without human resource management becauseHR is the important assets of the management. For any organization to select the right person inright place, recruitment and selection is the main criteria. Every organization should have its ownpolicies of recruitments. In this case study the selection and recruitment issue for “TheInternational Hotel Group” have been focused. The International Hotel Group started businesswith two small boutique style hotels in Melbourne, Australia. Over a period of 15 years it hasgrown to now comprise a chain of 20 hotels across 5 different countries in the Australasianregion. In every organization manpower planning and approve budget re the main criteria forrecruitment and selection of candidates. For this hotel group the selection criteria is verytransparent in terms of selecting right person. The hotel Group have now employs 1000 staff infull time, part time and casual positions. The Head Office, located in Melbourne, houses themanagement team for the group. Business Objectives:The Business objectives of “The International hotel Group” will focus on the improvement of thequality services and hotel experience of customer and their feedback. Across the hotel chain,Hotel group will implement of design strategy for consistency of experience. To updatemarketing approach, Hotel will develop a marketing plan and will direct implement on it. Bydeveloping the loyalty strategy, the regular customer base are becoming more strong.Introduction (Discussion with senior manager):Being the Recruitment manager you need to discuss first about the requirements of the company,and recruitment and selection process for new candidates as well. Because the post of customerservice manager will vacant soon in the hotel. Strategy of The Hotel Group, they hire someexperienced and talented candidates for their hotel staff (Liu, et al., 2010). Expansion of the hotelgroup is due to the demand of existing clients of hotel. Recruitment and selection of the hotelgroup composition of the method of selection candidate, workforce diversity, and recruitmentprocess. Being the recruitment manager you can suggest many methods of selection as such:Internal, external and approaching to consultancy firms for the student’s database, placement inuniversities. Recruitment practice always follows as per the requirement of management.
CASE STUDY OF THE INTERNATIONAL HOTEL GROUPWork force Diversity:The term diversity itself introduce to build a strong and more competitive hotel group in the hotelmarket. In the hotel group male and female works together. The diversity in hotel group force to people to interact and communicate with each other it helps them to enhance their skills and exchange the new ideas thoughts as well. It also makes hotel group more responsible. By the broader group of people talents, cultures, and ideas of people are very helpful in growth of organization. We can say in short diversity in workplace:Introduce the perspective of people as well new ideas.Equality in employees.Fairness within an organization.Remove the all type of differences among the employee and force them work for company.All employee work in team with equal contribution.Diversity creates more productive environment.Procedure of Recruitment, Selection and Introduction:Recruitment:Every candidate wants to work with “The International Hotel Group” for gearing up their growthopportunities. And in terms of hotel group, they also want to recruit the appropriate staff for the desired position and for the growth of the Hotel Group (Lin, 2010).HR Team along with the senior management of the organization adopts necessary methods for the selection of the candidates internally and externally. For selection of internal employees for the upgraded job positions, HR team should announces the vacancies on the official website anddesired candidates could apply for the same position and as per their capability, person will be selected. This method for recruitment saves the cost as well as it also motivates the employees to showcase their talent and skills that will boost up the performance of the organization. HR team could also select the particular person for the required position without any interview by just reviewing his/her capabilities along with their performance criteria. Nominations given by the team leaders for the promotion for upgraded job positions of their talented team members could also be used as the selection process in internal job recruitment.
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