Case Study | PARTNERING WITH CONSUMERS

Running head: PARTNERING WITH CONSUMERS 1
Partnering with Consumers
Name
Institution

PARTNERING WITH CONSUMERS 2
CNA340: Partnering with Consumers: resource critique
Overview of the Resource
The Advance Care Directive (ACD) is nicknamed "the living will" because of its various features,
including its legal requirement that people aged 18 and above can make their own decisions concerning
their care. This involves the patient's instructions, wishes, and preferences for their future in healthcare,
personal matter, end of life, and selection of a substitute decision-maker in case they are incapacitated and
cannot do so themselves. Consumer partnerships have been growing for the past few decades. It is more
accepted and acknowledged today in healthcare (Oxelmark et al. 2018, p.620). In this paper, we are going
to look at an advanced care directive as an integral part of Advance Care Planning (ACP) as well as its
role in consumer partnership and better patient outcomes. Advance care directives vary between states and
territories in Australia by requirements (Johnson et al. 2018, p.157). However, it is embraced by
healthcare professionals, attorneys, and even the patients because it gives the loved one's peace of mind,
reduces potential conflicts, and minimizes stress. It also helps avoid unnecessary pains, unwanted
hospitalization, and unhelpful procedures.
"Making an Advance Care Directive" is one of the most useful resources in healthcare. In this
article, we are going to evaluate the validity and effectiveness of the resource as well as its adherence to
the National Safety and Quality Health Service (NSQHS) Standards, which is a vital constituent of the
Australian Health Services Safety and Quality Accreditation Scheme (Australian Commission on Safety
and Quality in Health Care (NCSQHC), 2012, n.p). Making an Advance Care Directive package involves
a form of ACD for the patient to complete as well as an information booklet to guide the user. The
resource does not void or replace any other existing ACD in NSW, but focuses on building better options
by guiding and providing better clinical and legal frameworks for the available options. This resource is
vital because it improves the patient experiences and the overall healthcare outcome because the patient is
vital partners within the design, plan, service delivery, and evaluation of healthcare.
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PARTNERING WITH CONSUMERS 3
Partnering with Consumers and its Influence of Patient Outcomes
The NSQHS has identified different standards, including
i. the governance for quality and safety in healthcare services;
ii. control and prevention of infections within the healthcare;
iii. partnering with consumers; medical safety;
iv. identification of patient's procedures;
v. blood type and products;
vi. clinical handover;
vii. recognition and response to clinical deterioration;
viii. managing and preventing the pressure injuries;
ix. Preventing falls its possible harm (Australian Commission on Safety and Quality in Health Care
(NCSQHC), 2012, n.p).
Making an Advance Care Directive resource helps the patient to make their own choices
concerning the provided standards. For instance, the first standard of the NSQHS provides that quality
framework must be created to ensure safe systems within the healthcare setting. This ensures partnership
between the patient and the healthcare providers are critical pillars to ensure safety and quality; hence, the
success of the healthcare systems and services (Houben et al. 2018, p.38). The partnership involves
mutual respect, development of trust, sharing of information, and knowledge, all for the best outcome.
The second standards of NSQHS involve partnering with the consumer, which helps to advance
the value of care by customer inclusion in the design and development of quality health care. This
involves providing the patient with all the necessary information regarding their care. Healthcare
providers must discuss all the underlying issues with their patients through the best ways of
communication. According to Houben et al (2018, p.42), NSQHS Standard 2, "partnership with the
consumer" is the most important standard because it plays a vital role in all other standards. Partnership
with consumer helps prevent and control infection, ensure safety medication, ensure quality frameworks,
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