Professional Nursing Practice: Partnering with Consumers

Professional nursing practice
PARTNERING WITH CONSUMERS
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Professional nursing practice
PARTNERING WITH CONSUMERS
Introduction
In many countries including Australia, it is recommended that consumers be involved in
producing health services to improve service quality, innovation, and design(Delaney, 2018).
The responsibility of any leader in a health service organization to the community is to ensure
continuous improvement of quality and safety of their services(Newell & Jordan, 2015). They
are to ensure that their services are safe, effective and person-centered. They must develop,
implement and maintain systems that allow partnership with their clients. The partnership here
relates to evaluation, designing, planning, measurement and delivery of care(Delaney, 2018). It
is these systems that the workforce uses to partner with consumers(Delaney, 2018). When people
are treated with respect and dignity, given the right information about their care, and allowed to
participate and collaborate in the care processes or encouraged and given support that they
require then there is the existence of effective partnership(Greenfield et al., 2015). In Australia,
aboriginals and Torres Strait Islanders would be advantaged if they are involved in such
considering the complex cultural practices they hold compared to other communities(Tobiano,
Marshall, Bucknall&Chaboyer, 2015).
A partnership based care delivery has benefit to clinicians, consumers, patients, health
system, and health service organization.The other benefit is improved safety, high-quality
healthcare, and positive experience for patients and effective partnership(Newell & Jordan,
2015). Patient and consumer involvement in evaluation and checking, or delivery can have a
positive result on service plan development, informationdevelopment, sharing and the attitude
providersof healthcare(Tobiano et al., 2015). Partnership based healthcare delivery can result in
a few admissions and cheap hospital charges.

Professional nursing practice
Quality and safety in the Australian health care system
The Australian Commission on Safety and Quality in Health Care (ACSQHC) works
closely with partners to review the national safety and quality healthcare System standards. In
2017 the commission developed the second edition meant to embed patient-centered care that
will address people’s needs especially those who are at high risk of harm(Vellar, Mastroianni&
Lambert, 2018). The second edition of NSQHS Standards set the requirement for comprehensive
care provision for all the patients(Newell & Jordan, 2015). They include actions that relate to
care for Aboriginal and Torres Strait Islander people, end-of-life care, care for people with
mental illness or experiencing cognitive impairment and health literacy(Franklin & Melville,
2015). TheNSQHS Standards aims at improving the provision of quality health service and
protecting the public from harm. To ensure that they met the expected standards of quality and
safety the commission provides a mechanism of quality assurance that test whether the relevant
system is in place(Greenfield et al., 2015). The goal of partnering with the consumers is to create
person-centered care health system through the inclusion of patients in shared decision making,
ensuring partnership in their care, as well as involving them in the development and designing of
high standard health care(Newell& Jordan, 2015). The commission identifies eight NSQHS
Standards which that focus on responding to clinical deterioration, prevention of
falls,management, and prevention of pressure injuries,clinical communication,comprehensive
care, medication safety, healthcare-associated infections, and covering high-prevalence adverse
procedures(Franklin & Melville, 2015). What is even more important is that organizations
providing health care service are forced to provide a statement that is consistent with the
nationalconsumer standards of care consumers are expecting to receive in their service.

Professional nursing practice
In addition, these standards requires the wide systems of organization to implement the
eight NSQHS Standards that includes recognizing and responding to acute deterioration, blood
management(Meybohm et al., 2017), effective communication, comprehensive care,medication
safety, healthcare-associated infections,partnering with consumers and clinical
governance(Greenfield et al., 2015). Consumers Partnership Standard and the standard of
Clinical Governance remains the principal requirement for the other six standards to be
effectively implemented(Trevena et al., 2017). Patient care journey as described by NSQHS
Standardsis designed for implementation in aunified way(Franklin& Melville, 2015). Therefore,
this means that identifying the links between the actions of the eight standards will be very
important to help health service organizations in ensuring that their quality and safety systems
are integral(Cashin et al., 2017). Identifying the links between the eight will also ensure the
reduction of duplication of effort during the separate implementation of the eight standards
Following the successful implementation of the first NSQHS Standards of 2011, useful
improvements have been witnessed on the safety and quality of patient care. There has been
better documentation of medication history and adverse drug reactions, yearly reduction of red
blood cell issues between mid-2010 and 2015 by national blood authority to approximately
667,000 units from 800,000 units(De Labrusse, Ramelet, Humphrey &Maclennan, 2016).). The
health service organizations prioritization of antimicrobial stewardship activities has also been
witnessed. Lastly, and not the list there is the decline rates of intensive care admissions and in-
hospital cardiac arrest as a result of cardiac arrests.
Clinical care activity
The consumer partnership relates to designing, planning, measuring, delivery and
evaluating the care. These systems are used by the workforce to enable partnership with