Partnering with Consumers Standard in Australian Healthcare System

Running head: PARTNERING WITH CONSUMERS STANDARD 1
Partnering with Consumers Standard
Name
Institutional affiliation

PARTNERING WITH CONSUMERS STANDARD 2
Introduction
The designing of the NSQHS (National Safety and Quality Health Service) Standards
was to guarantee all Australia’s healthcare organizations and public hospitals robust processes
and systems to reduce the threat of patient injury and advance the value of the health services.
The NSQHS Standards work by protecting the public from danger and improving the value of
health care provisions, they do so by providing a mechanism of quality assurance that examines
whether significant systems are in the position to confirm that the minimum principles of quality
and safety are met. The standards also provide a mechanism for quality improvement that
enables health services to recognize developmental or aspirational goals. The hospital
organizations use this NSQHS to improve the quality of patient care, they do so by;
communicating the significance of quality management and patient safety to every participant of
the workforce as well as setting and implementing governance systems to improve and monitor
the organization’s performance (Greenfield et al, 2015).
The benefits of these NSQHS include; improved documentation of medication histories
and hostile reactions to drugs, a decrease in the rates of in-hospital cardiac arrest and admissions
in the intensive care units after cardiac arrest, improved stewardship in antibiotics resulting in the
decrease in antibiotic prescription and reduction in the amounts of healthcare-related infections.
The improved authority in healthcare organizations has been driven by NSQHS Standards which
helps in expanding the roles of executives, clinicians, boards, consumers, and government. The
Standards of NSQHS involve the emphasis on enabling the contribution of the patients and
consumers in decision-making about the delivery, design, and governance of the health services.
In this discussion, the Partnering with Consumers Standard is discussed in detail (Hewitt, 2015).

PARTNERING WITH CONSUMERS STANDARD 3
Quality and Safety in the Australian health care system
The Partnership with Consumers Standard defines the strategies and systems creating a
health system that is consumer-centered by involving the consumers in the design and
development of a quality healthcare. The standard offers the outline for Active Corporation with
the customers via the health service establishment (Gibson, 2016). The systems are planned and
used in supporting careers, consumers, patients, and families in being associated with the
healthcare design, evaluation, planning, and measurement. Improved governance promotes
effective health delivery, empowerment of patients and contribution towards health outcomes
improvements. Customer engagement at all governance levels is significant for sustainable and
effective governance systems. In the criterion (Clinical governance and quality improvement
systems to support partnering with consumers), the organization is required to provide wide
governance, commit to associating with consumers and leadership (Baggott, Allsop, & Jones,
2014). For these to meet the organization has to: apply quality and safety schemes towards
processes for associating with consumers, Use quality enhancement schemes to improve, review
and monitor processes for associating with consumers.
The clinicians employ the quality and safety systems from the Standard of Clinical
Governance when: handling the risks related to partnering with customers, recognizing the
training necessities for partnering with the consumers and implementing procedures and policies
for associating with the consumers. The quality and safety organizations support the clinicians in
associating with customers in the provision of care. The tasks involved include;
 Implementation and development of procedures, and policies for associating with
consumers

PARTNERING WITH CONSUMERS STANDARD 4
 setting up and implementing governmental structure for partnering with the
consumers
 Using the organization-wide threat management schemes in identifying,
monitoring
 Managing and reviewing threats related to associating with consumers
 Providing and delivering access to teaching on partnering with customers basing
on the particular requirements of the medical workforce (Mallett, Albarran &
Richardso, 2013).
In implementing policies and procedures, the clinicians ensure that organizational
procedures and policies are in positions covering: the informed agreement (the financial consent
included), healthcare rights, associating with customers in governance, active communication
with consumers, families, carers, and patients as well as health literacy, and shared planning and
decision making care (Gassiot, Searcy and Giles, 2011).
Managing risks involves the organization’s risk management schemes which are
employed in identifying, monitoring, managing, and reviewing risks related to partnering with
the consumers. Development of processes that manage clinical threats for the populations served
in the organization, workplace and clinical threats for the staff (American Society for Healthcare
Risk Management, 2011).