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Hospitality Management Assignment - The Imperial Hotel

   

Added on  2020-11-12

10 Pages2590 Words177 Views
Leadership ManagementNutrition and Wellness
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Case Study - The ImperialHotel
Hospitality Management Assignment - The Imperial Hotel_1

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1PROBLEM ANALYSIS .................................................................................................................1CONCLUSION................................................................................................................................5REFERENCES ...............................................................................................................................7
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INTRODUCTIONHospitality Management is one of the important branches which focus on the smoothrunning of all operational activities in the hotel industry and related departments for effectivecustomers' engagement and overall performance management. This consists of application ofprinciples and concepts in context of hospitality sector and includes front office operations,human resource management, food and beverages, accommodation, entertainment facilities andmore (Van der Haar and et.al., 2015). This assignment is based on the case study of The Hotel Imperial, London and itschallenges that are faced by their respective teams in performing the tasks properly that hasaffected their productivity and profitability as well. It is located at London's West Side and willemphasis on their services to mark their growing expansion at both national and internationallevels to attract the potential clients and guests. This will describe about the problems and challenges that has been plaguing this hotel'sfront house employees' including administration of several arenas such as restaurant, bars,reception and conference and banqueting. Moreover, it will also put insights on the lowimplementation of information technological tools with usage of internet in their informationsystems for conducting the administrative tasks. Along with, it will include a description on theviability of few strategic decisions made by their newly appointed General Manager, PeterFarnsworth, who followed proper discussions with each department of head to closely work ondealing with the daily challenges and struggles faced by the workforce. Lastly, there will beinclusion of propositions that are oriented towards betterment of their department of front-officein effective manner.PROBLEM ANALYSIS From the problem details it is analysed that the key factor which has caused suchmismanagement is that the front of house staff members are not serious towards their jobresponsibility. The lack of team spirit and coordination between team members as well as crosscultural teams is making the situation worse. The staff members of reception held the primeresponsibility to update the information of consumers so that other front house staff can workaccordingly (Killumets and et.al., 2015). However, IT system is not used with its full efficiencythus their occurs a miscommunication between all three teams which are working in shifts at1
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