Change Management and Organisational Development

Change Management
and Organisational
Development

Contents
Executive Summary.................................................................................................................... 3
Introduction............................................................................................................................... 3
Q1) What impact has unplanned and emergent changes had on the Hotel?........................................3
Q2) What guidance would you give Rita for undertaking a planned approach to change, with
consideration to organisational development approaches?...............................................................5
Q3) What conflicts might Rita face from implementing any changes?...............................................6
Conclusion................................................................................................................................. 7
Recommendations...................................................................................................................... 8
References................................................................................................................................. 9

Executive Summary
Barnacle Bay Country House Hotel is a flourishing hotel firm which is currently facing several
issues due to the emergence of new and strong competition i.e. Peacock Hall within the market.
In addition to that, the issues pertaining to HR and management practises within the firm are also
restricting the productivity and development of the firm within its industry. The report reflects
upon the change management approach and strategy that can be optimized by the respective firm
in order to regulate their change implementation process in a persistently and effectively.
Introduction
Change management is a significant managerial component that facilitates assistance to the
business enterprises in order to analyse, implement, regulate and monitor the changes and
alterations within the current line of business functions (Kang, NANTHARATH and Hwang,
2020). The proposed report highlights upon the impact of unexpected changes upon the Barnacle
Bay Country House Hotel. It also provides guidance to the owner-manager Rita in respect with
the prevailing change management strategies and models that can be optimised by the same in
order to facilitate major transformations and alteration for the development of the organisation.
The discussion relating to the prominent conflicts that may emerge while facilitating the changes
are also highlighted under the respective project report.
Q1) What impact has unplanned and emergent changes had on the Hotel?
Unplanned change can be characterised as a type of change that emerges spontaneously requires
an immediate attention from the organisation. Unplanned changes are extremely chaotic and
disturbing for the business enterprises. The emergence of COVID pandemic across the globe has
led to various new guidelines that need to be incorporated by the hospitality firms so as to
increase their hygiene and safety standards. As per the provided case study, Barnacle Bay
Country House Hotel is currently facing numerous issues in maintenance of its health and safety
standards in an appropriate manner. The existence of an unexpected and unplanned pandemic has
impacted the business operations of Barnacle Bay in a severe manner as company’s management
is facing major incompetence in meeting up to the service and safety criterion issued by the