Change Management in Nokia Company: A Case Study

Running head: Change management
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Change Management
Name of the student
Institution

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Change management
Contents
1. Executive summary..............................................................................................................................3
2. Introduction.........................................................................................................................................3
3. Discussion.............................................................................................................................................4
3.1 Problem statement........................................................................................................................4
3.2 Lewis change model.......................................................................................................................5
Unfreezing...........................................................................................................................................5
Changing..............................................................................................................................................6
Refreezing...........................................................................................................................................6
3.3 My role as OD in the application of the model in the Nokia Company.........................................6
3.4 Ethical dilemmas in the Nokia Company presented by the change and the suitable approaches
.................................................................................................................................................................7
3.5 Management of resistance to change and the impact of organizational culture on the change. 8
3.6 The steps of change implementation and the proper feedback process to be used....................9
3.7 Institutionalization of change and the management of continuous improvement processes.9
3.8 Group and individual performance management and the employee empowerment and
interpersonal interventions..................................................................................................................10
3.9 Is Nokia Company a learning organization?.................................................................................10
4. Conclusion..........................................................................................................................................11
5. Recommendations.............................................................................................................................11
References................................................................................................................................................12

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Change management
Glossary
Term Definition
Facets A certain aspect of something
GVV Giving voice to value
Nuggets An important idea

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Change management
1. Executive summary
Below is a report that will help us understand the facets of change management. The
report helps us understands the steps that change goes through before it is implemented. In the
introduction, the whole issue of change management is described. Bin the discussion we are
introduced to one organization by the name Nokia Company which will be our case study. The
journey of the company is explained pointing out its area of struggle that demands some changes
to be done. This problem pertains to the technology and in this place, the Lewis’ change theory is
introduced. This is a three-stage theory whose application to the organization is detailed therein.
The report continues to discuss the ethical dilemmas the company is facing and how they can
solve. The issue of resistance to change is also addressed and how it can be addressed together
with the implementation steps. In order to make the change as a part of the organization, reports
give way that the change can be institutionalized. Change can never be successful minus the
employees. These report, therefore, addresses the issue of employee empowerment together with
the best ways to measure performance in assessing the progressing. In conclusion, this report
uses Lewis model to show how change can be introduced in Nokia Company to facilitate change
in a swift manner. It also shows that if employees are involved in the right manner, the process of
change can face less resistance. All that is needed is knowing the right thing to do and how to do
it.
2. Introduction
Change is one aspect that human being can never evade on the matter the efforts the will
try to employ. It always reaches a point in one’s life, no matter the field that one is, and he or she
has just to give in to the strong wave of change. The whole issue of change cannot just be
dismissed since it comes handy with its merits despite the challenges it comes with. In the