Develop Change Management Strategy for Fast Track Couriers Company

This article discusses the change management strategy for Fast Track Couriers Company, including identifying change goals, cost-benefit analysis, risk analysis, stakeholder engagement, communication plan, education or training plan, measurement and reporting strategy, and project plan.

Running head: BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
Assessment Task 2 BSBBINN601 Lead and manage organizational change
Develop Change Management Strategy
Name of the Student:
Name of the University:
Author Note:

2BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
3. Identifying change goals and specify:
a. Who or what is impacted
With the change management, the drivers are impact they feel depressed to work in the
environment. The drivers are of the opinion that the company do not trust them and shows no
interest in using PDA or GPS devices and one driver per truck policy.
b. How they are impacted
The drivers working with Fast Track Couriers Company was affected by the change
management as they feel that the company does not trust them and they like initial two drivers
per truck policy. It is important for the consultant to explain the goals of the Fast Track Couriers
Company and train them properly as it will bring personal change as well.
c. When the impacts will be realized
During the first quarter of 2016 financial year, the impact will be realized.
4. Identifying the change goals that is identified and related to strategic goals of the
organization
 Application of PDA devices and GPS systems
 One person per truck policy
 Purchasing new trucks

3BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
5. Undertaking cost-benefit analysis of the change requirements that include:
a. The change requirements
Fast Track Couriers Company needs the PDA or GPS devices as well as trainer so that
they can conduct training programs. The company even needs to hire more drivers as well as
purchase new trucks.
b. The cost of changes
Cost Per hour Availability
Project Analyst $100 per hour Two weeks full time
8 hours a week till the end of first
quarter
PDA or GPS Trainer $150 per hour Half-day session
Lift gates trainer $150 per hour Half-day session
c. Risks
 Employee turnover
 Employees shows no interest in using technology such as GPS systems and PDA devices
 Delivery time delay
 Lack of motivation among the employees and as a result their productivity is hampered
after change is planned
d. The possible benefits of each change

4BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
 Using of GPS or PDA devices will help in bringing improvement in the distribution
system
 One driver per truck will help the company to attain shorter delivery times
 Increase in net profit by the end of upcoming financial year amounting to $2,00,000

5BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
e. Assessment of the benefits against the costs and risks
Change Cost Risk Benefit
Application of PDA
devices and GPS
systems
The driver working with
the company are of the
opinion that the
company does not trust
them and thus
interfering n the process
at the time of delivering
the consignments
Improving the
distribution system
Fast Track Couriers
company aims at
becoming competitive
in order to gain in
market share in the near
future
One person per truck
policy
Wages and salaries The driver working with
the company will not
show interest in
accepting the change
and will go on strike
Reducing the needs for
hiring an external driver
Reducing the
probability that cause
from lifting damage
Purchasing new trucks Need for new truck that
will cost money
Offering shorter
delivery times to the
customers
f. Categorized changes:
Purchase of new trucks (Feasible)
Implementation of PDA or GPS devices (May be feasible)

6BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
One person per truck policy (May be feasible)
6. Undertaking risk analysis of the change requirements
a. Identifying the risks and barriers
Change Risk Barrier
Application of PDA devices or
GPS systems
Change in technology
Old employees may not accept
the change
Need training programs
Time and money involved
The driver may not accept the
change
Driver are of the opinion that the
company does not trust them
anymore and are not happy to
work with new change
One person per truck policy The drivers and employees may
go for strike and in doing that the
company will lose some of the
staff members
Difficult to convince staff
members to follow the policy
New drivers as well as new
trucks needed
b. Analyzing and evaluating the risks and barriers
The above table shows risks and barrier that are associated with the change planned by
the company. There are two changes that are planned by the company. The first change is to
implement PDA or GPS devices. But, there are several hindrances and benefits associated to it.
To analyze this change individually, it can be predicted that benefits are more as compared to
risk from the point of view of the management. But, if employee is resisted towards this change
and goes for strike, then the company has no choice in the matter. The second change is to

7BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
implement one driver per truck policy. In this, it can be predicted that benefits are more as
compared to risk from the point of view of the management. But again, the drivers are not happy
with this change also. The company needs to undertake wise decision by employing trainer or
consultant so that they can convince the drivers and employees about the importance of both the
change management plan.
c. Identifying mitigation strategy
It is important to consider risk mitigation strategies to look at the overall significance
level score. It is necessary to prioritize on important factors and given high risk score based on
that. Therefore, mitigation strategies takes into account where proper training needs to be given
to the staff members and drivers so that they can deal with the issues on the floor itself and
within the prescribed time limit.
7 and 8
Developing a change management plan and include the following components in the plan
a. Stakeholder engagement
i. Identifying key stakeholder and roles
1. General Manager or CFO
2. HR Manager
3. Sales Team
4. Customers

8BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
5. Office Team
6. Trucking Team
7. Union
ii. Identifying commitment level
The identified key stakeholders are committed where they want to grow with the
employees as well as educate them about technology.
iii. Identifying concerns or issues
The key stakeholders are also involved with personal growth as well as motivation at the
same time. These stakeholders also are affected by the employees or drivers who show resistance
towards change brought by the management.
iv. Developing consultation methods for engaging identified stakeholders
The consultation methods that can be used by the identified stakeholders can be
conducting training session where they can explain the importance of technology such as GPS
systems and PDA devices.
b. Communication plan:
i. Audience
1. Truck Drivers
2. Employees

9BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
ii. Message
The main point of the message will be to explain about the strategic goals as well as
technological changes and operational changes that will be undertaken at Fast Track Courier
Company. The message will even include points regarding educating employees, workforce
planning as well as performance and recognition management.
iii. When this communication will occur
1. Weekly
2. Monthly
3. Quarterly
iv. How the message will be communicated
1. Email
2. Face-to-Face communication
3. Newsletter
v. Person responsible
The responsible person has to make sure that there is proper flow of information that are
authentic, reliable and accurate.
c. Education or training plan
Who Skills When How Person
responsible
Users Skill needed to During the first Need for half-day PDA or GPS

10BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
handle PDA
devices and GPS
systems
quarter of the
financial year
training Trainer
Drivers Skills needed to
handle automatic
lift gates
During the first
quarter of the
financial year
Need for half-day
training
Lift Gates Trainer
9. Measurement and reporting strategy will include:
a. How to measure success
The success can be measured if planned change can be implemented by the company and
also the company will be able to increase their market share by getting more customers as they
have planned to use latest technology such as GPS system and PDA devices.
b. How can reached agreement used for reporting protocols with managers including:
i. Who the relevant managers are
- General Manager
ii. Who will submit information for reporting?
The researcher will collect the reporting and submit it to the General Manager of Fast
Track Courier Company.
iii. Who will produce the report?

11BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
The researcher will produce the report by collecting information as submitted by the
employees.

12BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
c. How to report success include:
i. Format of reports
The format of the report will be followed starting with introduction, and then issues
identification will be done. The report will include headings such as undertaking cost benefit
analysis for high priority change requirements, undertaking risk analysis, identifying barriers and
developing mitigation strategies.
ii. When reports will be produced
Reports will be produced on daily basis during initial week of the project. After that, the
report will be produced on weekly basis during the end of first quarter.
iii. Who will receive a copy of the report?
- The HR Manager
10. Project plan that include list of resources (tools and suppliers)
Resources Cost Availability
Project Analyst or Manager $100 per hour Depends upon the length of the
project
Trucking Manager Depends upon the length of the
project
Sales Team members where
everyone should have perfect
oral as well as written
communication skills so that they

13BSBBINN601 LEAD AND MANAGE ORGANIZATIONAL CHANGE
can assist new Human Resource
Manager
New Human Resource Manager Depends upon the length of the
project
PDA or GPS Trainer $150 per hour Depends upon the length of the
project
Lift Gates Trainer $150 per hour Depends upon the length of the
project
Training room needed Depends upon the length of the
project
PDA or GPS device needed at
office
Depends upon the length of the
project
Need for one new truck Depends upon the length of the
project
11. Formal Presentation (Please refer to presentation slides)