Communication Skills and Theories in Health and Social Care : Assignment
Added on 2020-06-04
16 Pages3554 Words54 Views
COMMUNICATION
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.2Use of communication skills in health and social care..........................................................11.3 Techniques of dealing with improper interpersonal communication....................................2TASK 2 ...........................................................................................................................................21.4 use of strategies to support users ..........................................................................................23.1 Use of standard ICT software...............................................................................................22.4 Methods to improve communication process.......................................................................32.1 Influence of culture and values on communication process.................................................4TASK 3 ...........................................................................................................................................4INTRODUCTION.......................................................................................................................41.1 Communication theories to explain interaction process in health care.................................42.2 Impact of legislation, charters and code of practice on communication process..................52.3 Effectiveness of organizational systems or policies in promoting better practices incommunication............................................................................................................................6CONCLUSION...........................................................................................................................7TASK 4............................................................................................................................................7INTRODUCTION.......................................................................................................................73.3 Influence of legal consideration while using ICT in health and social care.........................73.2 Benefit of using ICT in health and social care for users, care worker and organization......7CONCLUSION...........................................................................................................................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONCommunication is a two way process. It includes a sender and a receiver. It is the processwhich connects people together. This assignment is based on communication and targets on thecommunication skills and theories in health and social care. It would also analyse the techniquesto deal with improper interpersonal transmission among individuals. Evaluation of use ofstrategies for supporting service user and define the influence of cultural factors and values oncommunication process (Agrawal, 2012). The report also explains the impact of charters,legislation and codes of practice on communication process and evaluation of company's systempolicies effectiveness in encouraging right practice in transmission. It suggest the ways toimprove communication process & access the use of ICT software to support working in socialcare and health. Apart from this, impact of legal consideration on health and social care and ICTbenefits are also defined.TASK 11.2Use of communication skills in health and social careCommunication is a process in which two or more peoples share information. Exchange of information takes place in this process. Interaction among individuals should be effective and clear. It allows people to interact and form healthy relationship with others. Communication skills include questioning, explanation, listening, paraphrasing, consultation, summarizing and monitoring. Good listening skills help the individuals in hearing other person's views. In health and social care sectors, it helps the professionals in understanding what the patients want to say. It assists in understanding the problems of individuals and providing proper treatment. Communication helps in administer better services to the service users. Good interaction allows the sufferer to express what they feel. Interpersonal communication between doctor and patient has potential to assist sufferer's emotion and serve better care, whereas, high voice may create barrier in communicate message. In health and social care, the professionals needs to communicate carefully in slow voice (Birdwhistell, 2010). Good communication skills helps in conveying message properly and good listening helps in understanding properly what other person wants to say.1
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