Communicating in Health and Social Care PDF
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Added on 2020-10-05
Communicating in Health and Social Care PDF
Added on 2020-10-05
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Communicating in health andsocial care
Table of ContentsINTRODUCTION...........................................................................................................................1LO 1 ................................................................................................................................................11.1 Apply theories of communication ........................................................................................11.2 Use communication skills ....................................................................................................11.3 Methods of dealing with inappropriate interpersonal communication ................................11.4 Use of strategies to support users .........................................................................................1LO 2.................................................................................................................................................12.1 Communication process influence values and cultural factors ............................................12.2 Impact of legislation and codes of practices on communication process.............................22.3 Effectiveness of organizational systems and policies ..........................................................32.4 Suggestion way of improving communication process .......................................................3LO 3.................................................................................................................................................43.1 Use of information and communication technology(ICT) software package ......................43.2 Benefits of utilizing ICT in health and social care ...............................................................43.3 Legal consideration in use of ICT ........................................................................................4CONCLUSION ...............................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONCommunication process is very essential part and activity of the organization. Foreffective interaction procedures, staff and managers of company make efforts on it. In thiscontext, impressive communication is important in health and social care for staff and providersfor giving welfare and well-being care to people(Betancourt and et.al., 2016). This assignmentwill apply different theories of communication, utilizes of communication skills in health andsocial care. It will review methods of dealing with inappropriate interpersonal communicationbetween individual in health and social care. Furthermore, report will explain values and culturefactors, different legislation, code of practices and charters influenced on communication processin health and social care. TASK 11.1 Apply theories of communication Communication is very essential to connect with staff and patients in health careorganization. So that, health care providers adopt different theories of communication. There arevery types of communication such as formal and informal. In formal communication, there aretwo kinds like written and oral. In informal communication, verbal like body language, postureetc. Such as:Argyle's theory : It is theory of communication that are adopted by health and social careorganization. It is also known as communication cycle that interpret or decode other arecommunicating and constantly follow their behaviour to interact effectively. In the cycle, pointsare included such as occur idea, coding message, send message, received, decoded, understandand sent feedback(Pickles and et.al., 2016).SOLER (Egan) theory: This theory defines non verbal communication that improvingimpressiveness of communication between individual in the health and social care. Egan theoryshows the most impressive body language to utilize to create and for caring of others. Therefore,this theory must have followed by health and social care providers. SOLER stands for square,open, lean, eye contact and relax. 1.2 Use communication skills There are many communication skills that are utilized by health and social careprofessional in the workplace. Such as: 1
Summarising: The health care providers must have summarising skills in communicationwith staff and patients. Summarising means explaining different diagnosis, investigation andtreatment to people. They also give clear instruction on discharge, advice risk factors on healthof patients. Clarifying: It is necessary to clarifying the things such as treatment, medicines topatients, because there are many people in organization and they have talked different language.So that, health care providers must have clarifying skill in communication skill. Questioning: It is skill includes in communication ability in the health and social careproviders(Communication skill in healthcare, 2018). By effective communication, they arequestioning with patients and their relatives regrading their diseases. Therefore, it is necessary toproviders that must have this skill in the workplace. Paraphrasing: This skill also included in communication ability. Health care providersmust have paraphrasing skills, because of there are many patients that have different culture,language in organization. So that, it is needed that paraphrase their things and try to understandtheir things. Active listening: It is also communication skill that must have in health care providers.With active listening, sharing appropriate information and data with staff and providers.Therefore, it is necessary to active listening for staff and providers in health and social careorganization(Cameron and et.al., 2014). 1.3 Methods of dealing with inappropriate interpersonal communication There are many people working in health care organizations and they are coming indifferent culture and their way of talking different from each other. So that, it necessary tohappen interpersonal communication between staff. Inappropriate interpersonal communicationincludes verbal abuse, aggressiveness, misunderstanding, misbehave etc. For dealing with that,health care providers adopt different methods in the workplace. Staff training: Health care providers give training for improving communication skills ofstaff. Employees training helps in dealing with inappropriate interpersonal communicationbetween workers(Dickinson and O'Flynn, 2016). With the help of it, workers are improving theircommunication skills. Therefore, they are giving effective training to staff for their developmentand improving communication process in the workplace. 2
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