Communication in Healthcare PDF
Added on 2020-04-29
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Running head: COMMUNICATION IN HEALTHCARECommunication in Health and Social Care OrganizationsName of the Student:Name of the University:Author’s Note:
2COMMUNICATION IN HEALTHCAREExecutive SummaryThis report deals with the communication process in the social and healthcare organization.However, based on the case study of Joana it has been received that language is the major barrierto the interpersonal communication in healthcare. For this purpose, sign language, as well asnon-verbal communication process, is essential during the interaction between the support usersand the support workers. Different organizational policy like anti-discrimination policy will beeffective to show empathy to the patients during the communication process. Apart from these,application of ICT needs the security of the information. For this purpose, compliance with theData Protection Act 1998 should be done by the care organization.
3COMMUNICATION IN HEALTHCARETable of ContentsIntroduction......................................................................................................................................4Task 1...............................................................................................................................................41.1 Application of the relevant theories regarding communication in context of healthcare..........41.2 Application of the communication skill in context of health and social care............................61.3 Review methods in order to deal with the inappropriate interpersonal communication caresettings and the individuals..............................................................................................................71.4 Analysis of the strategies to support the service users with specific communication needs.....9Task 2.............................................................................................................................................102.1 Explanation of the ways through which values and cultural factors influence thecommunication..............................................................................................................................102.2 Impact of legislation, codes of practice and the charters in communication process of healthcare.................................................................................................................................................112.3 Analysis of the efficiency of the organizational policies and systems in developing goodpractices in communication...........................................................................................................112.4 Recommendations to improve the communication methods in social and healthcare sectors12Task 3.............................................................................................................................................133.1 Discussion of the use of ICT in social and healthcare sectors.................................................133.2 Analysis of the benefits of using ICT in social care in context of service users, care workers,and the organization.......................................................................................................................143.3 Analysis of the legal consideration in ICT use and its impact on healthcare..........................15Conclusion.....................................................................................................................................16References......................................................................................................................................17
4COMMUNICATION IN HEALTHCAREIntroductionCommunication is a process to make an interaction with the individuals that beingunderstood by them. A communication system includes delivering and receiving messagesproperly. Communication can be verbal and non-verbal. In a health and social care settingcommunication is a crucial part of the service as it makes a clear understanding between theservice users and the service providers (Deland et al. 2017). Health communication refers to apractice to communicate with the necessary health information during the treatment. This studydeals with the different theories of communications, interpersonal communication in the contextof Joana’s case study. Joana’s problem in communication during her treatment will be discussedin this section.Task 11.1 Application of the relevant theories regarding communication in context of healthcareApplication of different learning theories is crucial in social care sectors to improve thecommunication process between the support users and the support providers. Cognitive andbehaviorist theories are two major learning theories that are used in health care sectors.Cognitive learning theory focuses on the process through which the information passes andmessages received in the brain. Cognitive theory is divided into social cognitive theory SCT andCBT or cognitive behavioral theory. According to this theory, the learning process can beobtained by observing the mental process (Shojaei et al. 2017). If the learning is easier then theinformation retains in the brain for a long time and ineffective learning process createsdifficulties to understand the information. According to the given scenario, Joana was facing
5COMMUNICATION IN HEALTHCAREissues during her care process as she was an old Vietnam lady and both the nurses and the doctorfailed to understand her language and to communicate with Joana. On the other hand, Joana wasnot comfortable with the English language, which is another big reason for her poorcommunication. The support workers in the healthcare sectors failed to understand her mothertongue, which hampered the care process. Application of the cognitive learning theory could behelpful for the support workers in the case of Joana to understand her communication by givingmore patience. As for example, social learning theory of Bandura’s refers that people can learn viaobservation and this is associated with the cognitive learning theory as this theory also highlightson the observation (Parker-Tomlin et al. 2017). In the context of Joana, this theory could beapplied to improve the communication process between the doctor, nurse, and the patients. Thedoctors and nurse would be able to improve their communication skill by increasing theirobservation level. This could be helpful for Joana as by observing Joann’s expression the supportworkers would be able to improve the communication with her.Behaviorist learning theory is another theory that is applicable to the care organization.According to this theory, individuals can improve their understanding by observing the behaviorof others as well as their activities (Sweller and Paas 2017). In the context of Joana, the nurseand the doctors need to focus on the observable behavior of Joana to understand her care needsduring her treatment by following this theory. As for example, Sanon’s model provides a clearidea that the interaction between the patients and doctors can be improved by applying thelearning theories (Cantillon 2017). This model focuses on the misinterpretation of the messagesthat often occurs between the patients and the doctors. As per the given scenario, it has beenfound that the nurse and the doctor failed to communicate with Joana as she was poor in English
6COMMUNICATION IN HEALTHCAREand the support workers could not understand her mother tongue, which made them irritated. Bythe application of behaviorist theory, the support workers could be able to observe the signlanguage and the behavior of the service users during the treatment by improving their skill. 1.2 Application of the communication skill in context of health and social careCommunication skill enables an individual to communicate with the other persons in aneffective manner. Communication skills refer to open style questioning, active listening,explaining, summarizing, reflecting, empathizing and dignity. Active listening makes anindividual a good listener (Moss 2017). In the case of Joana, she has tried to express her issuesthrough his language and activities, however, the doctors and the nurses were impatient to listento her. In this situation, they need to be a good listener, which will allow them to understand thehealth needs of Joana. Summarizing allows an individual to summarize the basic elements of thecommunication and explaining makes a clear interpretation during the communication. On theother hand, the support workers can provide an open question to Joana in her mother tongue toidentify her issues regarding the service. Non-verbal communication skill is a big part ofcommunication (D’Agostino et al. 2017). In the case of Joana, she did not speak in English andthe support workers failed to understand her mother tongue, which created a poorcommunication between them. In this situation, application of non-verbal communication suchas sign language could be helpful for Joana and the doctors and nurses to interpret the messagesof each other. Empathizing and dignity are required during the care process (Papageorgiou etal. 2017). In the context of Joana she was a Vietnam and poor in English as a result, humiliation
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