Higher Level Communication Skills Assessment for CHC33015 Cert III Individual Support (Disability)
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AI Summary
This assessment focuses on the role of support workers in identifying communication capacity and individual needs for people with disabilities. It covers topics such as augmentative and alternative communication, tools for assessment, communication impairment, and the role of speech pathologists. The assessment also includes scenarios and case notes to work through. The subject is CHC33015 Cert III Individual Support (Disability) and the college is CareShore.
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Assessment number 32656/02 - Knowledge test E1145
Certificate III in Individual
Support (Disability)
Higher level
communication skills
This is assessment 2 of 2.
1. Background/Overview
CareShore is the city-based community organisation you work for
and it provides adult Disability Support services to a wide range of
people across Supported Accommodation, Day Services and Respite
Services. The mix of people being supported is ethnically and
culturally diverse
You are a Disability Support Worker employed on a part time basis
at CareShore and you have been working in the job for the last 9
months. You love working in this support role and have developed
rewarding professional relationships with the people you support.
One of the people you support with community access is Emma.
Emma is a 47-year-old female person who receives support from
CareShore, and you work with her on a regular basis. She is from
Denmark originally and English is her second language which she
speaks quite well but, at times she does have trouble with a limited
English vocabulary. Emma has progressive multiple sclerosis, uses
an electric wheelchair and her ability to speak is decreasing
noticeably. At times it is hard to understand what she is trying to
say, and she gets frustrated at this. Recently she has noticed that
as it is more difficult for her to access the community on her own,
she has fewer opportunities to catch up with friends and when she
does, chatting with them is harder now. She sometimes feels
isolated and would like more opportunities to catch up with her
friends. Your support work with Emma is mostly to facilitate
community-based day activities for her
Peter is 64 and has been working as an engineer until recently.
He had a stroke three months ago and was left with weakness on
his left side. He has only recently come to CareShore for leisure
activities to give his wife respite as she battles to adjust to Peter’s
changed circumstances. As a result of his stroke, Peter’s speech
has been significantly affected.
2. Brief
At various places in this assessment, you will be required to work
from scenarios and case notes. Draw on the information above as
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your
name and student ID
at the top of this page.
2. Read the
background/overview and
brief sections of this
document.
3. Complete Parts A, B, C
& D.
4. Collate your written
answers into one Word
document.
5. Save the Word
document using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
6. Upload your document
in Open Space using the
relevant Assessment
Upload link in this Module.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 1 of 19
Certificate III in Individual
Support (Disability)
Higher level
communication skills
This is assessment 2 of 2.
1. Background/Overview
CareShore is the city-based community organisation you work for
and it provides adult Disability Support services to a wide range of
people across Supported Accommodation, Day Services and Respite
Services. The mix of people being supported is ethnically and
culturally diverse
You are a Disability Support Worker employed on a part time basis
at CareShore and you have been working in the job for the last 9
months. You love working in this support role and have developed
rewarding professional relationships with the people you support.
One of the people you support with community access is Emma.
Emma is a 47-year-old female person who receives support from
CareShore, and you work with her on a regular basis. She is from
Denmark originally and English is her second language which she
speaks quite well but, at times she does have trouble with a limited
English vocabulary. Emma has progressive multiple sclerosis, uses
an electric wheelchair and her ability to speak is decreasing
noticeably. At times it is hard to understand what she is trying to
say, and she gets frustrated at this. Recently she has noticed that
as it is more difficult for her to access the community on her own,
she has fewer opportunities to catch up with friends and when she
does, chatting with them is harder now. She sometimes feels
isolated and would like more opportunities to catch up with her
friends. Your support work with Emma is mostly to facilitate
community-based day activities for her
Peter is 64 and has been working as an engineer until recently.
He had a stroke three months ago and was left with weakness on
his left side. He has only recently come to CareShore for leisure
activities to give his wife respite as she battles to adjust to Peter’s
changed circumstances. As a result of his stroke, Peter’s speech
has been significantly affected.
2. Brief
At various places in this assessment, you will be required to work
from scenarios and case notes. Draw on the information above as
Deliverables
Please submit this assessment
in Word doc format.
To do list:
1. Write your
name and student ID
at the top of this page.
2. Read the
background/overview and
brief sections of this
document.
3. Complete Parts A, B, C
& D.
4. Collate your written
answers into one Word
document.
5. Save the Word
document using the naming
convention: your student
number_assessment
number.doc. For example:
“12345678_31135_01.doc.”
6. Upload your document
in Open Space using the
relevant Assessment
Upload link in this Module.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 1 of 19
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necessary to work through each of the assessment tasks.
3. Assessment tasks:
Part A - The role of the support worker in identifying communication capacity and individual needs
In your own words, respond to the following questions, making sure that you observe the word counts and that
you provide sufficient detail in your answers so that your assessor can gauge your understanding of the topic.
Question 1: Describe what the general principles and practices of augmentative and alternative
communication are (50 words)
There are some principles and practices of augmentative and alternative communication such as
Principle 1, it generally needs an active participation of people with complex communication
requirements among all AAC activities. In this, principle 2 specifically involves theoretical concept
which inherent search and improvement in the augmentative and alternative communication are
generally grounded, broadly accepted and distinctly defined.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
An AAC is specifically an area of the clinical practice which generally increase for harm in the
production of speech-language as well as comprehension, containing the modes of
communication such as written and spoken.
Satisfactory
Question 2: Describe what tools are used to assess people with complex communication needs at
your organisation for the potential use of augmentative and alternative communication? (50 words)
As per the given case scenario, there is an assessment tool such as Augmentative and alternative
communication profile assessment tool which effectively determine skills like subjective and
2
3. Assessment tasks:
Part A - The role of the support worker in identifying communication capacity and individual needs
In your own words, respond to the following questions, making sure that you observe the word counts and that
you provide sufficient detail in your answers so that your assessor can gauge your understanding of the topic.
Question 1: Describe what the general principles and practices of augmentative and alternative
communication are (50 words)
There are some principles and practices of augmentative and alternative communication such as
Principle 1, it generally needs an active participation of people with complex communication
requirements among all AAC activities. In this, principle 2 specifically involves theoretical concept
which inherent search and improvement in the augmentative and alternative communication are
generally grounded, broadly accepted and distinctly defined.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
An AAC is specifically an area of the clinical practice which generally increase for harm in the
production of speech-language as well as comprehension, containing the modes of
communication such as written and spoken.
Satisfactory
Question 2: Describe what tools are used to assess people with complex communication needs at
your organisation for the potential use of augmentative and alternative communication? (50 words)
As per the given case scenario, there is an assessment tool such as Augmentative and alternative
communication profile assessment tool which effectively determine skills like subjective and
2
functional skills for improving communication with patients or people in CareShore organization. An
assessment tool is used for initial assessment, to re-assess skills as well as to supervise progress.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the role of social worker, in order to access people with complex communication needs for
the use of AAC, they must use techniques as well as tools to aid people so that they can effectively
express their needs, thoughts, feelings and ideas with help of gestures, manual signs, line drawing,
speech generating devices and many more.
Satisfactory
Question 3: Complete the following form. List three forms of documentation you might use in the process of
identifying a person’s communication ability and their communication needs. Explain the purpose of each piece of
documentation.
Documentation Purpose
Verbal documentation. The documentation generally justifies those actions as well as
communications were legitimate and can be taken out of care
organisations necessity.
Non-verbal
documentation.
It plays an essential part in every individual's lives; it can specifically
enhance the capability of individual to engage as well as can
establish more meaningful interactions in their daily life. In this,
having an enhanced understanding of such types can lead individuals
to develop more stronger relationships with other people.
Written documentation. It is quite necessary in healthcare organisations. It can effectively
promote safety as well as quality of care towards patients. In this, a
complete as well as correct medical record keeping can positively aid
disability social care workers to provide best care at right time.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The forms of document that can be needed are such as the medical records, the progress notes,
the outcomes of the tests and a complete questionnaire. In this, the medical record is generally
an essential document that is generally used for recording the care treatment procedures for a
patients. It is quite essential for both the care nurses and patients as well. In context
with progress notes, they can effectively be able to give the daily account of the patients and them
respective illness. It can also contain information about the development in their treatment and
diagnosis. In context with outcomes of the tests, it can specifically enable the people to make
the proper decisions about how to best care for the patients as well as its results can evaluates aid
the care nurses to predict the patients who may get advantages most from the interventions.
Satisfactory
Health Assessments
Case Documentation
Personal Care Plans
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 3 of 19
assessment tool is used for initial assessment, to re-assess skills as well as to supervise progress.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the role of social worker, in order to access people with complex communication needs for
the use of AAC, they must use techniques as well as tools to aid people so that they can effectively
express their needs, thoughts, feelings and ideas with help of gestures, manual signs, line drawing,
speech generating devices and many more.
Satisfactory
Question 3: Complete the following form. List three forms of documentation you might use in the process of
identifying a person’s communication ability and their communication needs. Explain the purpose of each piece of
documentation.
Documentation Purpose
Verbal documentation. The documentation generally justifies those actions as well as
communications were legitimate and can be taken out of care
organisations necessity.
Non-verbal
documentation.
It plays an essential part in every individual's lives; it can specifically
enhance the capability of individual to engage as well as can
establish more meaningful interactions in their daily life. In this,
having an enhanced understanding of such types can lead individuals
to develop more stronger relationships with other people.
Written documentation. It is quite necessary in healthcare organisations. It can effectively
promote safety as well as quality of care towards patients. In this, a
complete as well as correct medical record keeping can positively aid
disability social care workers to provide best care at right time.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The forms of document that can be needed are such as the medical records, the progress notes,
the outcomes of the tests and a complete questionnaire. In this, the medical record is generally
an essential document that is generally used for recording the care treatment procedures for a
patients. It is quite essential for both the care nurses and patients as well. In context
with progress notes, they can effectively be able to give the daily account of the patients and them
respective illness. It can also contain information about the development in their treatment and
diagnosis. In context with outcomes of the tests, it can specifically enable the people to make
the proper decisions about how to best care for the patients as well as its results can evaluates aid
the care nurses to predict the patients who may get advantages most from the interventions.
Satisfactory
Health Assessments
Case Documentation
Personal Care Plans
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 3 of 19
Question 4: What can cause communication impairment in a person with a disability? (50 words)
As per given scenario, there is a speech intelligibility which is generally a most common cause
communication impairment among people with having some disabilities. In this having impairment
of cognitive or intellectual disability can impact motor control like dysarthria’s which specifically
results from stroke, myasthenia gravis and many more. Satisfactory
Question 5: Communication assistance can occur at two basic levels – unaided and aided. Describe
the differences between them. (30 words)
While talking about communication assistance in the above case scenario, unaided communication
generally does not use any extra equipment’s. In this, people generally use gesture, language and
many more in order to communicate with other people. In context with aided communication, it
specifically uses equipment’s or tools to communicate. It can usually range from low-tech to high-
tech methods as well as frequently uses symbols and pictures rather than words. Satisfactory
1. Question 6: Provide an example of how you would vary your communication style when
interacting with a person with a different cultural background to your own. (50 words)
If social care workers are having issues while interacting with people having different cultural
background then, social care workers must try to develop an effective communication using
language which every people can easily understand. Social care workers must try to communicate
politely or respectfully so that people do not hesitate in front of them and can effectively be able to
share their feelings or emotions with care workers.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
For example, As a social worker, I effectively develop communication with culturally different
people by having my conversation slow and precise such that people can understand easily. I
have use the gestures, facial expressions to convey messages to them. Satisfactory pj
2. Question 7: Describe what role and function a speech pathologist might have in the
development, implementation and maintenance of augmentative and alternative
communication strategies and devices for Emma (50 words)
In case scenario of Emma, she is 47-year-old women, suffering from multiple sclerosis. Due to
condition of her brain, she is unable to communicate well, and this thing troubles her a lot. In order
to cope with her situation, social care worker provide support with speech pathologist in AAC so
that she can communicate well and improve her quality life. In this, speech pathologist is mainly
responsible for diagnosis and rectification of communication issue and can improves development
of pragmatic language. Satisfactory
3. Question 8: Describe what you see as your role when supporting a person who uses
4
As per given scenario, there is a speech intelligibility which is generally a most common cause
communication impairment among people with having some disabilities. In this having impairment
of cognitive or intellectual disability can impact motor control like dysarthria’s which specifically
results from stroke, myasthenia gravis and many more. Satisfactory
Question 5: Communication assistance can occur at two basic levels – unaided and aided. Describe
the differences between them. (30 words)
While talking about communication assistance in the above case scenario, unaided communication
generally does not use any extra equipment’s. In this, people generally use gesture, language and
many more in order to communicate with other people. In context with aided communication, it
specifically uses equipment’s or tools to communicate. It can usually range from low-tech to high-
tech methods as well as frequently uses symbols and pictures rather than words. Satisfactory
1. Question 6: Provide an example of how you would vary your communication style when
interacting with a person with a different cultural background to your own. (50 words)
If social care workers are having issues while interacting with people having different cultural
background then, social care workers must try to develop an effective communication using
language which every people can easily understand. Social care workers must try to communicate
politely or respectfully so that people do not hesitate in front of them and can effectively be able to
share their feelings or emotions with care workers.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
For example, As a social worker, I effectively develop communication with culturally different
people by having my conversation slow and precise such that people can understand easily. I
have use the gestures, facial expressions to convey messages to them. Satisfactory pj
2. Question 7: Describe what role and function a speech pathologist might have in the
development, implementation and maintenance of augmentative and alternative
communication strategies and devices for Emma (50 words)
In case scenario of Emma, she is 47-year-old women, suffering from multiple sclerosis. Due to
condition of her brain, she is unable to communicate well, and this thing troubles her a lot. In order
to cope with her situation, social care worker provide support with speech pathologist in AAC so
that she can communicate well and improve her quality life. In this, speech pathologist is mainly
responsible for diagnosis and rectification of communication issue and can improves development
of pragmatic language. Satisfactory
3. Question 8: Describe what you see as your role when supporting a person who uses
4
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augmentative and/or alternative communication? (50 words)
While talking about case scenarios of both Emma and Peter, they both have issues in
communication from their incidences such as multiple sclerosis and stroke. After providing an
augmentative and alternative communication to these people, it can specifically enhance their
speech, development of language, augment communication. Through this, it can also effectively
enhance their quality of life.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As a social worker, while providing support to a person who generally uses augmentative and
alternative communication, person is able to improve their lives with having intellectual
disabilities. Through support, a particular person is able to live their life independently. Through
using AAC, it can also help a person to promote their social relationship development.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the social care worker's perspectives, when an individual uses AAC, they contain enormous
potency to improve the lives of people having intellectual disabilities. As a social care worker, I
effectively visualize that providing AAC methods to people can promote their independence and
also promote their development of social relationships.
Question 9: How does your work in supporting a person to use a suitable communication system,
add to their independence? (50 words)
As a social care worker, while providing care support towards people having communication issues,
providing them Augmentative and alternative communication can help them to develop their
language skills so that they can communicate more efficiently with other people. Through
providing AAC, people can effectively enhance their participation in their regular activities.
Satisfactory
Question 10: Provide 3 examples of causes and conditions that are associated with communication
impairment, including stroke and ABI (30-50 words)
As per given case scenario, Emma is suffering from multiple sclerosis, that is potentially a
impairment of brain and spinal cord. It can generally impair myelin which cover nerve fibres and
can cause issues in communication among brain and rest of body parts. In addition, Peter is also
having issues of communication due to stroke often known as aphasia. It can occur because region
of brain that controls language and speech gets affected or injured.
Office Use Only
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 5 of 19
While talking about case scenarios of both Emma and Peter, they both have issues in
communication from their incidences such as multiple sclerosis and stroke. After providing an
augmentative and alternative communication to these people, it can specifically enhance their
speech, development of language, augment communication. Through this, it can also effectively
enhance their quality of life.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As a social worker, while providing support to a person who generally uses augmentative and
alternative communication, person is able to improve their lives with having intellectual
disabilities. Through support, a particular person is able to live their life independently. Through
using AAC, it can also help a person to promote their social relationship development.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the social care worker's perspectives, when an individual uses AAC, they contain enormous
potency to improve the lives of people having intellectual disabilities. As a social care worker, I
effectively visualize that providing AAC methods to people can promote their independence and
also promote their development of social relationships.
Question 9: How does your work in supporting a person to use a suitable communication system,
add to their independence? (50 words)
As a social care worker, while providing care support towards people having communication issues,
providing them Augmentative and alternative communication can help them to develop their
language skills so that they can communicate more efficiently with other people. Through
providing AAC, people can effectively enhance their participation in their regular activities.
Satisfactory
Question 10: Provide 3 examples of causes and conditions that are associated with communication
impairment, including stroke and ABI (30-50 words)
As per given case scenario, Emma is suffering from multiple sclerosis, that is potentially a
impairment of brain and spinal cord. It can generally impair myelin which cover nerve fibres and
can cause issues in communication among brain and rest of body parts. In addition, Peter is also
having issues of communication due to stroke often known as aphasia. It can occur because region
of brain that controls language and speech gets affected or injured.
Office Use Only
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 5 of 19
Assessor Feedback
Dear Student, please provide your resubmitted response below:
In addition to this, there is another cause and conditions which are significantly linked with
impairment of communication such as people having Alzheimer's illness. The illness generally left
people with little ability to effectively communicate his needs. In this, their formal language
usually disappears. Satisfactory
Question 11: Describe the basic steps in an AAC assessment (75-100 words)
While providing Augmentative and Alternative communication assessment, there are some steps
that are followed such as identifying the issues of people, examining their specific needs, providing
services which they effectively require to overcome their communication issue. Follow up services
to supervise people with determined speech and language communication issue such as cognitive
communication as well as language status. Suitable interventions and encouragement. In addition
to this, final evaluation is also an essential step while providing care so that care workers can
effectively be able to know about their patients capability to acquire AAC strategies.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per disability social worker, the basic step in AAC generally involves the determination of the
specific problems of people, identifying their needs, can effectively furnish the communication
services such that issues can be overcome. In addition to this, the social worker can effectively
supervise the people who are having impairments in communication and using AAC to overcome
issues. This can be quite helpful for people who are using AAC to overcome their impairments
more effectively. Satisfactory
Question 12: Provide 2 reasons as to why you may need to refer difficulties to another
professional. Outline the documentation that would need to be provided to a supervisor. (75-100
words)
In this, there is a need to refer difficulties towards another care professionals so that patient can
receive right care to increase their well-being and quality care at right time in order to meet the
requirements of patients. In this, the documentation which required to be given to supervisor is an
effective referral of client.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
In this, there can be a reason such as the patients need specialized care or help that is outside the
social workers area of competency. Another reason could be the unhealthy or unsafe therapeutic
relationship between patient and professionals. There must be a written documentation which
needs to be provided to a supervisor
Satisfactory
PART B: The role of the support worker in developing effective AAC strategies
6
Dear Student, please provide your resubmitted response below:
In addition to this, there is another cause and conditions which are significantly linked with
impairment of communication such as people having Alzheimer's illness. The illness generally left
people with little ability to effectively communicate his needs. In this, their formal language
usually disappears. Satisfactory
Question 11: Describe the basic steps in an AAC assessment (75-100 words)
While providing Augmentative and Alternative communication assessment, there are some steps
that are followed such as identifying the issues of people, examining their specific needs, providing
services which they effectively require to overcome their communication issue. Follow up services
to supervise people with determined speech and language communication issue such as cognitive
communication as well as language status. Suitable interventions and encouragement. In addition
to this, final evaluation is also an essential step while providing care so that care workers can
effectively be able to know about their patients capability to acquire AAC strategies.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per disability social worker, the basic step in AAC generally involves the determination of the
specific problems of people, identifying their needs, can effectively furnish the communication
services such that issues can be overcome. In addition to this, the social worker can effectively
supervise the people who are having impairments in communication and using AAC to overcome
issues. This can be quite helpful for people who are using AAC to overcome their impairments
more effectively. Satisfactory
Question 12: Provide 2 reasons as to why you may need to refer difficulties to another
professional. Outline the documentation that would need to be provided to a supervisor. (75-100
words)
In this, there is a need to refer difficulties towards another care professionals so that patient can
receive right care to increase their well-being and quality care at right time in order to meet the
requirements of patients. In this, the documentation which required to be given to supervisor is an
effective referral of client.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
In this, there can be a reason such as the patients need specialized care or help that is outside the
social workers area of competency. Another reason could be the unhealthy or unsafe therapeutic
relationship between patient and professionals. There must be a written documentation which
needs to be provided to a supervisor
Satisfactory
PART B: The role of the support worker in developing effective AAC strategies
6
In your own words, respond to the following questions, making sure that you observe the word counts and that
you provide sufficient detail in your answers so that your assessor can gauge your understanding of the topic.
Question 13: Describe what a communication board is and how it is used correctly (50 words)
Communication board is generally a device which is used to display symbols, pictures or any
illustrations. These can effectively aid people having restricted language skills can express
themselves. People suffering from communication issue can use specific gestures or can blink at
pictures to communicate well with other people. In addition, it is also a type of Augmentative and
Alternative communication. Satisfactory
Question 14: How can you ensure that augmentative and alternative communication strategies are
correct for the person’s level of communication? (50 words)
As a disability support worker, providing augmentative and alternative communication strategies
towards people who are in need such as Emma and Peter can effectively help them to cope with
their disabilities. They both involve issues while communicating with other people. Their inability to
communicate with other people can make them more frustrated as well as isolated. Through using
such strategies, it can help both to overcome their barrier and live their quality life more
independently.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As a social worker, looking at the person's level of communication, their easiness while
communicating with others can effectively specifies about their effective use of AAC. If people
who are having communication impairments, are able to form positive communication with other
peoples then AAC is effective for them to use it
Satisfactory
Question 15: What adjustments could be made to an aided AAC device to meet individual needs
considering that this device is going to require long term effort and motivation? (30-50 words)
While utilising aided Augmentative and alternative communication devices, there are things which
are required to be considered such as people's current visual, cognitive, and fine motor capabilities.
In this, people must be able to access AAC devices provided their current capabilities and
development level.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The possible adjustments that can be made to an aided AAC device in order to meet people's
need and make the effects of device as a long-term efforts and motivation, make the device
more suitable for the people who are having impairments in speech and learning. By making the
functioning of device easy so that every individual can use it to improve their skills more
appropriately. Satisfactory
Question 16: Without using spoken word, written word or sign language, how would you assist
Emma to communicate a message to staff e.g. “my medication is making me feel sick”, “I want to
talk to my sister”? (50 words)
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 7 of 19
you provide sufficient detail in your answers so that your assessor can gauge your understanding of the topic.
Question 13: Describe what a communication board is and how it is used correctly (50 words)
Communication board is generally a device which is used to display symbols, pictures or any
illustrations. These can effectively aid people having restricted language skills can express
themselves. People suffering from communication issue can use specific gestures or can blink at
pictures to communicate well with other people. In addition, it is also a type of Augmentative and
Alternative communication. Satisfactory
Question 14: How can you ensure that augmentative and alternative communication strategies are
correct for the person’s level of communication? (50 words)
As a disability support worker, providing augmentative and alternative communication strategies
towards people who are in need such as Emma and Peter can effectively help them to cope with
their disabilities. They both involve issues while communicating with other people. Their inability to
communicate with other people can make them more frustrated as well as isolated. Through using
such strategies, it can help both to overcome their barrier and live their quality life more
independently.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
As a social worker, looking at the person's level of communication, their easiness while
communicating with others can effectively specifies about their effective use of AAC. If people
who are having communication impairments, are able to form positive communication with other
peoples then AAC is effective for them to use it
Satisfactory
Question 15: What adjustments could be made to an aided AAC device to meet individual needs
considering that this device is going to require long term effort and motivation? (30-50 words)
While utilising aided Augmentative and alternative communication devices, there are things which
are required to be considered such as people's current visual, cognitive, and fine motor capabilities.
In this, people must be able to access AAC devices provided their current capabilities and
development level.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The possible adjustments that can be made to an aided AAC device in order to meet people's
need and make the effects of device as a long-term efforts and motivation, make the device
more suitable for the people who are having impairments in speech and learning. By making the
functioning of device easy so that every individual can use it to improve their skills more
appropriately. Satisfactory
Question 16: Without using spoken word, written word or sign language, how would you assist
Emma to communicate a message to staff e.g. “my medication is making me feel sick”, “I want to
talk to my sister”? (50 words)
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 7 of 19
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As per case scenario, with using non-verbal communication, disability support worker can help to
communicate people so that they can effectively convey their messages to care staff. Using non-
verbal communication, people can effectively be able to express their emotions, feelings to care
staff so that care staff can also understand what they trying to say.
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Dear Student, please provide your resubmitted response below:
As per the given scenario, the support workers can assist Emma in order to communicate message
to staff member, she must use of her facial expressions, gestures so that staff worker can be able
to understand it properly. Satisfactory
Question 17: Lack of understanding of cultural influences will make communication with the person
with disability more difficult (e.g. a person who comes from a culture where hand gestures are not
used very often may interpret the behaviour of a person who uses their hands a lot when
communicating as indicating nervousness, or even aggression.) What could you do to overcome this
situation (50 words)
As a disability social care worker, to minimise the understanding of cultural impacts among people
with disability, care worker must try to communicate with them in order to find what languages
they know. Disability social care worker must communicate with people having disabilities using
verbal, non-verbal form of communication in a kind manner.
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Dear Student, please provide your resubmitted response below:
in order to overcome the above situation, a person must learn the new key phrases, must learn
the culture of the other people. The person can learn about various other cultures also so that
they can effectively able to communicate with other people. Satisfactory
Question 18: Describe a different communication strategy you could use with each of the groups of
people below. What other professionals could you consult with in each of these groups? (30 words
each):
a. People with a hearing impairment
People having hearing disabilities must use lip reading and speech therapy in order to communicate
with other people. Capability of communication can vary simply depending upon level of hearing
impairment, benefits of hearing aids and many more. Satisfactory
b. People with a sight impairment
In order to communicate with people having vision impairment, disability support worker can make
sure about their presence with people. They must always use names of patients while
communicating. They must provide verbal warnings or message to people having vision disability to
communicate. Satisfactory
8
communicate people so that they can effectively convey their messages to care staff. Using non-
verbal communication, people can effectively be able to express their emotions, feelings to care
staff so that care staff can also understand what they trying to say.
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Assessor Feedback
Dear Student, please provide your resubmitted response below:
As per the given scenario, the support workers can assist Emma in order to communicate message
to staff member, she must use of her facial expressions, gestures so that staff worker can be able
to understand it properly. Satisfactory
Question 17: Lack of understanding of cultural influences will make communication with the person
with disability more difficult (e.g. a person who comes from a culture where hand gestures are not
used very often may interpret the behaviour of a person who uses their hands a lot when
communicating as indicating nervousness, or even aggression.) What could you do to overcome this
situation (50 words)
As a disability social care worker, to minimise the understanding of cultural impacts among people
with disability, care worker must try to communicate with them in order to find what languages
they know. Disability social care worker must communicate with people having disabilities using
verbal, non-verbal form of communication in a kind manner.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
in order to overcome the above situation, a person must learn the new key phrases, must learn
the culture of the other people. The person can learn about various other cultures also so that
they can effectively able to communicate with other people. Satisfactory
Question 18: Describe a different communication strategy you could use with each of the groups of
people below. What other professionals could you consult with in each of these groups? (30 words
each):
a. People with a hearing impairment
People having hearing disabilities must use lip reading and speech therapy in order to communicate
with other people. Capability of communication can vary simply depending upon level of hearing
impairment, benefits of hearing aids and many more. Satisfactory
b. People with a sight impairment
In order to communicate with people having vision impairment, disability support worker can make
sure about their presence with people. They must always use names of patients while
communicating. They must provide verbal warnings or message to people having vision disability to
communicate. Satisfactory
8
c. People who have dementia
In order to communicate with people having dementia, support worker must develop an
effective communication with them so that people can share their emotions and feelings.
Sharing such things can make care workers to provide efficient care as per their need to
improve patients’ well-being and quality of life as well.
d. People who do not speak English
In this, if people having issues while communicating in English language, then care support
workers must use language which people can understand easily. Care worker can communicate
either non-verbally or in written form with people.
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Assessor Feedback
Dear Student, please provide your resubmitted response below:
People who have dementia: To communicate with people having Dementia, people must
speak clearly and slowly, and must use of precise sentences, they must speak slowly and
clearly. You may also use a Memory Book – review for your own learning
People who do not speak English: In order to communicate with people who do not
speak English, people must be a active listener, must think of the conversation as a
collaboration. You would use an interpreter – review for your own learning
Satisfactory
Question 19: Demonstrate how you could assist a person to use one of their AAC tools. Below is: -
An example of a service participant profile for Raoul who is a non-verbal person you support
An example of a Community Request Card for Raoul to use at a restaurant
Example instructions for the use of the card.
Example Profile: Raoul has an Indian background and likes to eat spicy food. He goes out once a
week to his favourite Indian restaurant and likes to order the same dish each time. Raoul cannot
communicate verbally and has a moderate level of intellectual disability.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 9 of 19
In order to communicate with people having dementia, support worker must develop an
effective communication with them so that people can share their emotions and feelings.
Sharing such things can make care workers to provide efficient care as per their need to
improve patients’ well-being and quality of life as well.
d. People who do not speak English
In this, if people having issues while communicating in English language, then care support
workers must use language which people can understand easily. Care worker can communicate
either non-verbally or in written form with people.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
People who have dementia: To communicate with people having Dementia, people must
speak clearly and slowly, and must use of precise sentences, they must speak slowly and
clearly. You may also use a Memory Book – review for your own learning
People who do not speak English: In order to communicate with people who do not
speak English, people must be a active listener, must think of the conversation as a
collaboration. You would use an interpreter – review for your own learning
Satisfactory
Question 19: Demonstrate how you could assist a person to use one of their AAC tools. Below is: -
An example of a service participant profile for Raoul who is a non-verbal person you support
An example of a Community Request Card for Raoul to use at a restaurant
Example instructions for the use of the card.
Example Profile: Raoul has an Indian background and likes to eat spicy food. He goes out once a
week to his favourite Indian restaurant and likes to order the same dish each time. Raoul cannot
communicate verbally and has a moderate level of intellectual disability.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 9 of 19
Example Community Request Card for Raoul
I would like one bowl of Chicken Curry with rice and a
glass of lemonade please.
Example Instructions For Use of Community Request Card:
11 Raoul puts the Community Request Card in wallet prior to leaving home.
11 Support worker drives Raoul to the Arjun Indian Restaurant on Main St, and park in the car
park behind.
11 Raoul and support staff member enter the restaurant with Raoul taking the lead.
11 Raoul approaches the front desk and gives his card to the restaurant staff.
11 The restaurant staff person asks Raoul if he would like the special bread of the day with that.
Raoul nods or shakes his head to answer the question.
11 Raoul gives the restaurant staff the money for the meal and accepts the change.
11 Raoul and staff member take a seat. Raoul likes to sit near the front window overlooking
Main St.
11 Meal and drinks arrive.
11 TROUBLE SHOOTING: Raoul to take the communication lead. If restaurant staff ask support
worker what Raoul wants, support worker to refer back to Raoul, e.g., “Raoul can answer
that question himself.” Or “What do you think about that Raoul?” There may be times when
the support worker does need to answer the question, however this should be minimised as
much as possible, and Raoul should always be included in the conversation.
NOW DO THIS:
Create a community request card and instructions for the card’s use for Emma, for any activity you choose to
support her in. Ensure this is relevant to Emma’s needs.
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Dear Student, please provide your resubmitted response below:
10
I would like one bowl of Chicken Curry with rice and a
glass of lemonade please.
Example Instructions For Use of Community Request Card:
11 Raoul puts the Community Request Card in wallet prior to leaving home.
11 Support worker drives Raoul to the Arjun Indian Restaurant on Main St, and park in the car
park behind.
11 Raoul and support staff member enter the restaurant with Raoul taking the lead.
11 Raoul approaches the front desk and gives his card to the restaurant staff.
11 The restaurant staff person asks Raoul if he would like the special bread of the day with that.
Raoul nods or shakes his head to answer the question.
11 Raoul gives the restaurant staff the money for the meal and accepts the change.
11 Raoul and staff member take a seat. Raoul likes to sit near the front window overlooking
Main St.
11 Meal and drinks arrive.
11 TROUBLE SHOOTING: Raoul to take the communication lead. If restaurant staff ask support
worker what Raoul wants, support worker to refer back to Raoul, e.g., “Raoul can answer
that question himself.” Or “What do you think about that Raoul?” There may be times when
the support worker does need to answer the question, however this should be minimised as
much as possible, and Raoul should always be included in the conversation.
NOW DO THIS:
Create a community request card and instructions for the card’s use for Emma, for any activity you choose to
support her in. Ensure this is relevant to Emma’s needs.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
10
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Community Request Card for Emma.
I would like to perform some community-
based activities to improve my well-being.
Instructions for Use of Community Request Card:
Emma puts community request card in her purse prior to leaving home.
Support worker drives Emma to the park for some social activities like yoga and exercise
so that she can be physically fit.
Support care worker and Emma enter park and Emma taking the lead.
The security staff of park ask Emma to give her community request card to them.
Emma chooses her place to perform some community-based activities to improve her
well-being.
Support care worker helped her to do some exercises and yoga.
The support worker asked to Emma what exercises Emma have performed and to support
her, the support worker encourage her to speak itself with help of AAC as English is her
second language.
Emma said to support worker that with help of effective yoga and exercise she is able to
improve her well-being and can able to perform daily activities quite effectively.
INSERT YOR WORK BELOW
PART C: The role of the support worker in implementing an AAC strategy
In the spaces provided, describe how you might assist with the following communication barriers.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 11 of 19
I would like to perform some community-
based activities to improve my well-being.
Instructions for Use of Community Request Card:
Emma puts community request card in her purse prior to leaving home.
Support worker drives Emma to the park for some social activities like yoga and exercise
so that she can be physically fit.
Support care worker and Emma enter park and Emma taking the lead.
The security staff of park ask Emma to give her community request card to them.
Emma chooses her place to perform some community-based activities to improve her
well-being.
Support care worker helped her to do some exercises and yoga.
The support worker asked to Emma what exercises Emma have performed and to support
her, the support worker encourage her to speak itself with help of AAC as English is her
second language.
Emma said to support worker that with help of effective yoga and exercise she is able to
improve her well-being and can able to perform daily activities quite effectively.
INSERT YOR WORK BELOW
PART C: The role of the support worker in implementing an AAC strategy
In the spaces provided, describe how you might assist with the following communication barriers.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 11 of 19
Scenario
How can you support and assist effective
communication in each scenario?
(30-50 words each)
Yousef has immigrated to Australia 5 months
ago. He can speak English but has a strong
accent. His co-worker, Shane, finds it hard to
understand Yousef. They are often
misunderstanding one another and getting
into conflicts regarding who said what.
While overcoming communication barrier
among Yousef and Shane, care support worker
can provide AAC strategies to overcome
communication issues. Through augmentative
and alternative communication, people can
effectively be able to develop understanding
of languages so that they can overcome their
conflicts.
A support worker is talking the person with
disability through the steps of cooking dinner.
When the support worker says something that
the person does not understand, the person
says repeatedly “I can’t. I can’t.”
Through assessing AAC strategies, it can
effectively aid people to overcome their verbal
communication issues. If person having
disability is not getting things, then he or she
must have hearing impairment issues. To
overcome such impairments, AAC can help to
develop speech and language production so
that people can communicate well.
The person with disability has a moderate
level of intellectual disability and
communication difficulties. The other support
worker is not sure where the person would
like to go in the community, and hence
guesses that perhaps the person might like to
go to the museum. At the museum, the person
with disability looks unhappy.
There is a lack of communication in given
scenario. In order to overcome such things,
support worker must ensure about the things
of people which make them happy. If disabled
people are not able to communicate then,
support worker must provide them AAC to
improve their language and speech so that
people can communicate well with care
workers and make them understandable.
Bill has a hearing impairment. As this has been
a recent issue for him, he has not yet learnt to
use sign language.
In order to make conversations with Bill who is
having hearing impairment, care support
workers must use speech and lip reading. This
can help Bill to make conversations with
people and can also make Bill to understand
the signs as this can make his communication
easier.
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Dear Student, please provide your resubmitted response below:
As per case scenario 1, Yousef must speak slowly and precise so that Shane can able to
understand easily. Yousef must try to understand Shane what he is trying to say so that there
were no conflict take place.
12
How can you support and assist effective
communication in each scenario?
(30-50 words each)
Yousef has immigrated to Australia 5 months
ago. He can speak English but has a strong
accent. His co-worker, Shane, finds it hard to
understand Yousef. They are often
misunderstanding one another and getting
into conflicts regarding who said what.
While overcoming communication barrier
among Yousef and Shane, care support worker
can provide AAC strategies to overcome
communication issues. Through augmentative
and alternative communication, people can
effectively be able to develop understanding
of languages so that they can overcome their
conflicts.
A support worker is talking the person with
disability through the steps of cooking dinner.
When the support worker says something that
the person does not understand, the person
says repeatedly “I can’t. I can’t.”
Through assessing AAC strategies, it can
effectively aid people to overcome their verbal
communication issues. If person having
disability is not getting things, then he or she
must have hearing impairment issues. To
overcome such impairments, AAC can help to
develop speech and language production so
that people can communicate well.
The person with disability has a moderate
level of intellectual disability and
communication difficulties. The other support
worker is not sure where the person would
like to go in the community, and hence
guesses that perhaps the person might like to
go to the museum. At the museum, the person
with disability looks unhappy.
There is a lack of communication in given
scenario. In order to overcome such things,
support worker must ensure about the things
of people which make them happy. If disabled
people are not able to communicate then,
support worker must provide them AAC to
improve their language and speech so that
people can communicate well with care
workers and make them understandable.
Bill has a hearing impairment. As this has been
a recent issue for him, he has not yet learnt to
use sign language.
In order to make conversations with Bill who is
having hearing impairment, care support
workers must use speech and lip reading. This
can help Bill to make conversations with
people and can also make Bill to understand
the signs as this can make his communication
easier.
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Dear Student, please provide your resubmitted response below:
As per case scenario 1, Yousef must speak slowly and precise so that Shane can able to
understand easily. Yousef must try to understand Shane what he is trying to say so that there
were no conflict take place.
12
As per case scenario 2, the support worker must provide support to the person by using AAC
devices. As through using the device, people can able to reduce the communication barrier
and make it more understandable.
As per the given case scenario 3, the support worker must try and understand the feelings and
emotions of the people as it can help to provide care services or fulfill the needs of the people
which they actually want. This can help to overcome the growing conflicts among them.
As per the given case scenario 4, bill is having hearing impairment and to reduce or overcome
this, the support worker must use the lips reading and speech in order to assist the people with
communication. The support worker must use of visual cues as it can help people to develop
communication. Satisfactory
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Dear Student, please provide your resubmitted response below:
As per case scenario 1, social care worker must tell Yousef to speak slowly and precisely so that
Shane can able to understand easily. The social care worker provides AAC methods to Shane so
that he can able to improve his skills and can effectively communicate with Yousef. The social
disability care worker can support Yousef to being clear and must using the language which
Shane can understand easily. Yousef must use the facial expressions and symbols in order to
make Shane understand his language. There is need to use the sign language with using their
verbal communication which can be effective to make each understand what they want to
communicate.
As per case scenario 2, in order to overcome the communication barriers, the social care worker
must provide support to person having disabilities through using AAC methods to improve his
skills. And also, the social care worker must communicate slowly and precisely so that disabled
person can understand what social worker is trying to say. The social disability care worker must
be clear as well as must use the language which disabled person can understand easily. the
support social worker must use the gestures and facial expressions towards person with
disability so that they can understand what social worker trying to say. There is need to use the
written communication strategy which can help to provide instruction to person with disability.
Here, written communication strategy can help to use step to step instruction to make her
understand effectively.
As per case scenario 3, social care worker must support and provide the AAC methods to
disabled person to reduce the communication barriers. The social care worker must speak
precisely and slowly to develop effective communication with disabled person and reduces
occurring conflicts among them. The disability care worker can provide care treatment of
speech and language therapist to the disabled person so that person can able to express his/her
needs. The support worker asks the disabled person about their choices regarding outing. In this
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 13 of 19
devices. As through using the device, people can able to reduce the communication barrier
and make it more understandable.
As per the given case scenario 3, the support worker must try and understand the feelings and
emotions of the people as it can help to provide care services or fulfill the needs of the people
which they actually want. This can help to overcome the growing conflicts among them.
As per the given case scenario 4, bill is having hearing impairment and to reduce or overcome
this, the support worker must use the lips reading and speech in order to assist the people with
communication. The support worker must use of visual cues as it can help people to develop
communication. Satisfactory
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Dear Student, please provide your resubmitted response below:
As per case scenario 1, social care worker must tell Yousef to speak slowly and precisely so that
Shane can able to understand easily. The social care worker provides AAC methods to Shane so
that he can able to improve his skills and can effectively communicate with Yousef. The social
disability care worker can support Yousef to being clear and must using the language which
Shane can understand easily. Yousef must use the facial expressions and symbols in order to
make Shane understand his language. There is need to use the sign language with using their
verbal communication which can be effective to make each understand what they want to
communicate.
As per case scenario 2, in order to overcome the communication barriers, the social care worker
must provide support to person having disabilities through using AAC methods to improve his
skills. And also, the social care worker must communicate slowly and precisely so that disabled
person can understand what social worker is trying to say. The social disability care worker must
be clear as well as must use the language which disabled person can understand easily. the
support social worker must use the gestures and facial expressions towards person with
disability so that they can understand what social worker trying to say. There is need to use the
written communication strategy which can help to provide instruction to person with disability.
Here, written communication strategy can help to use step to step instruction to make her
understand effectively.
As per case scenario 3, social care worker must support and provide the AAC methods to
disabled person to reduce the communication barriers. The social care worker must speak
precisely and slowly to develop effective communication with disabled person and reduces
occurring conflicts among them. The disability care worker can provide care treatment of
speech and language therapist to the disabled person so that person can able to express his/her
needs. The support worker asks the disabled person about their choices regarding outing. In this
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 13 of 19
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situation, there is need to use the map of the community which can help in making clear that
where that person with disability like to go. It can help to get clear and also enable person to
make happy.
PART D: Monitoring, reporting and reviewing communication strategies
In your own words, respond to the following questions or tasks, making sure that you observe the word counts
and that you provide sufficient detail in your answers so that your assessor can gauge your understanding of the
topic.
Question 20: Describe what opportunities a formal review of a person’s AAC strategy provides (30-
50 words)
In this, having AAC strategies and its correct use for level of communication among people. It
generally needs total or proper communication environment as well as need for consistency. In this,
roles and responsibilities as a component of team can encourage AAC strategies effectively
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The person having disabilities where it is quite challenging for them to communicate can make
advantage from the AAC. As it can enable people to express their needs as well as wants and can
able to more fully participate in decisions which can affect their lives.
Satisfactory it is about what works well and what doesn’t work so well – review for your own
learning.
Question 21: Why is it important to complete reports within the identified timeframe? What can go
wrong if reports are completed late? Provide an example to illustrate your answer. (30-50 words)
It is important because documentation of issues as well as root causes can enhances possibilities
that repeating failures will be noticed as well as corrected early they can develop towards more
severe incidents. Satisfactory
Read the following scenario, and then complete the tasks that follow.
Refer to the original case scenario of Peter at the beginning of this assessment.
Update to the scenario: Peter is now also being supported by an out- patients support service as well as
CareShore so exchanging information from one service to the other is important.
Here are extracts from Peter’s case notes, written by his Co-ordinator at CareShore.
Case Notes:
14
where that person with disability like to go. It can help to get clear and also enable person to
make happy.
PART D: Monitoring, reporting and reviewing communication strategies
In your own words, respond to the following questions or tasks, making sure that you observe the word counts
and that you provide sufficient detail in your answers so that your assessor can gauge your understanding of the
topic.
Question 20: Describe what opportunities a formal review of a person’s AAC strategy provides (30-
50 words)
In this, having AAC strategies and its correct use for level of communication among people. It
generally needs total or proper communication environment as well as need for consistency. In this,
roles and responsibilities as a component of team can encourage AAC strategies effectively
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The person having disabilities where it is quite challenging for them to communicate can make
advantage from the AAC. As it can enable people to express their needs as well as wants and can
able to more fully participate in decisions which can affect their lives.
Satisfactory it is about what works well and what doesn’t work so well – review for your own
learning.
Question 21: Why is it important to complete reports within the identified timeframe? What can go
wrong if reports are completed late? Provide an example to illustrate your answer. (30-50 words)
It is important because documentation of issues as well as root causes can enhances possibilities
that repeating failures will be noticed as well as corrected early they can develop towards more
severe incidents. Satisfactory
Read the following scenario, and then complete the tasks that follow.
Refer to the original case scenario of Peter at the beginning of this assessment.
Update to the scenario: Peter is now also being supported by an out- patients support service as well as
CareShore so exchanging information from one service to the other is important.
Here are extracts from Peter’s case notes, written by his Co-ordinator at CareShore.
Case Notes:
14
10/8/15:
Peter met with speech therapist. Since the stroke his speech is slurred and he has trouble finding
words. Peter has not been back to work yet. Peter appears motivated and is working hard at
physiotherapy. He is concerned his speech is slurred and even his friends find it hard to understand
him. He is frustrated and he says he sometimes vents at his wife. Speech therapist gave Peter list of
speech exercises.
15/8/15:
Report from speech therapist received.
19/8/15:
Peter said his speech had improved slightly but not to the point that people understood him. Peter
often has trouble finding words and says he keeps forgetting what he is doing. Peter said he is not
back at work yet and not really doing anything. He said he tries to clean the house and have dinner
ready for his wife but he forgets what to do next. He continues to do his vocal exercises but hasn’t
been back to the speech therapist. He would like to go back to work but his boss said to stay home
till he’s better. Peter said the only people he sees are his wife and the physiotherapist.
26/8/15:
Peter was very quiet today. He spoke little although his speech appears clearer. He seemed very
dispirited and said there wasn’t much to say: he never sees anyone, he never does anything.
Question 22: Study Peter’s case notes and list:
a) What is working? (30-50 words)
From the above case scenario, it is identified that while taking speech therapy from speech
therapist, his language it getting better and if he does this on his daily routine then he will able to
talk properly with everyone. Satisfactory
b) What are the barriers and what is not working? (50-100 words)
The barriers that are identified in above case scenario that Peter is starting to forget things that he
is currently working on. And it seems to be a case of early stages of dementia as he is starting to
forget things such as preparing dinner for his wife and forget what to do next.
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the things that is not working in the case scenario of Peter such as his speech has not been
working significantly. Satisfactory
Question 23: What are three key strategies a support worker could develop to assist Peter to
participate more? (50 words)
There are the key strategies which are used to provide support to Peter and making him to
participate in daily activities such as support worker firstly develop an effective communication with
Peter so that they can share their emotions with each other, this can develop a strong relationship
and help Peter to perform his daily activities.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 15 of 19
Peter met with speech therapist. Since the stroke his speech is slurred and he has trouble finding
words. Peter has not been back to work yet. Peter appears motivated and is working hard at
physiotherapy. He is concerned his speech is slurred and even his friends find it hard to understand
him. He is frustrated and he says he sometimes vents at his wife. Speech therapist gave Peter list of
speech exercises.
15/8/15:
Report from speech therapist received.
19/8/15:
Peter said his speech had improved slightly but not to the point that people understood him. Peter
often has trouble finding words and says he keeps forgetting what he is doing. Peter said he is not
back at work yet and not really doing anything. He said he tries to clean the house and have dinner
ready for his wife but he forgets what to do next. He continues to do his vocal exercises but hasn’t
been back to the speech therapist. He would like to go back to work but his boss said to stay home
till he’s better. Peter said the only people he sees are his wife and the physiotherapist.
26/8/15:
Peter was very quiet today. He spoke little although his speech appears clearer. He seemed very
dispirited and said there wasn’t much to say: he never sees anyone, he never does anything.
Question 22: Study Peter’s case notes and list:
a) What is working? (30-50 words)
From the above case scenario, it is identified that while taking speech therapy from speech
therapist, his language it getting better and if he does this on his daily routine then he will able to
talk properly with everyone. Satisfactory
b) What are the barriers and what is not working? (50-100 words)
The barriers that are identified in above case scenario that Peter is starting to forget things that he
is currently working on. And it seems to be a case of early stages of dementia as he is starting to
forget things such as preparing dinner for his wife and forget what to do next.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
the things that is not working in the case scenario of Peter such as his speech has not been
working significantly. Satisfactory
Question 23: What are three key strategies a support worker could develop to assist Peter to
participate more? (50 words)
There are the key strategies which are used to provide support to Peter and making him to
participate in daily activities such as support worker firstly develop an effective communication with
Peter so that they can share their emotions with each other, this can develop a strong relationship
and help Peter to perform his daily activities.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 15 of 19
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
Another key strategies that a support worker can develop to assist Peter to participate more such
as provide AAC devices so that Peter can able to communicate with other people effectively.
Satisfactory
Question 24: How could the support worker help Peter to increase his vocabulary? Remember his
age. (30-50 words)
The support worker can provide support to Peter by having an augmentative and alternating
communication along with speech therapies so that he can better improve his vocabulary and can
effectively communicate with other people.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
in this, the support worker can help Peter in order to enhance his vocabulary by effectively
determining the barriers or challenges in order to access the communication strategies that is
required to work with suitable people in order to reduce the obstacles. In this the opportunities to
enhance the vocabulary can be incidental or it can be structured. Satisfactory
Question 25: List the records that would be generated for Peter and explain how these should be
maintained. (50-100 words)
In this, while providing care to Peter, the speech therapies are generated, and these must be
maintained because it is quite helpful for him to improve his speech and language skills. Through
this, he can be able to communicate well with people.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The records that must be generated for Pete such as a personal information forms, the health
assessments, the personal care plan and a case documentation. In this, maintaining the records of
all interactions with the patients are quite important. An accurate as well as the up to date
keeping of records generally underpins the quality services provision of an organization and
ensuring all the care meets the people's need of person. In this, maintaining an accurate
documentation can specifically enhances the accountability and is part of every coordinator's duty
of care. Satisfactory
16
Assessor Feedback
Dear Student, please provide your resubmitted response below:
Another key strategies that a support worker can develop to assist Peter to participate more such
as provide AAC devices so that Peter can able to communicate with other people effectively.
Satisfactory
Question 24: How could the support worker help Peter to increase his vocabulary? Remember his
age. (30-50 words)
The support worker can provide support to Peter by having an augmentative and alternating
communication along with speech therapies so that he can better improve his vocabulary and can
effectively communicate with other people.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
in this, the support worker can help Peter in order to enhance his vocabulary by effectively
determining the barriers or challenges in order to access the communication strategies that is
required to work with suitable people in order to reduce the obstacles. In this the opportunities to
enhance the vocabulary can be incidental or it can be structured. Satisfactory
Question 25: List the records that would be generated for Peter and explain how these should be
maintained. (50-100 words)
In this, while providing care to Peter, the speech therapies are generated, and these must be
maintained because it is quite helpful for him to improve his speech and language skills. Through
this, he can be able to communicate well with people.
Office Use Only
Assessor Feedback
Dear Student, please provide your resubmitted response below:
The records that must be generated for Pete such as a personal information forms, the health
assessments, the personal care plan and a case documentation. In this, maintaining the records of
all interactions with the patients are quite important. An accurate as well as the up to date
keeping of records generally underpins the quality services provision of an organization and
ensuring all the care meets the people's need of person. In this, maintaining an accurate
documentation can specifically enhances the accountability and is part of every coordinator's duty
of care. Satisfactory
16
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4. Assessment Rubric
Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.
To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.
It is advisable to read the rubric before attempting the assessments to help you attain the correct submission
standard.
Criteria Satisfactory Not yet satisfactory
Part A
Defines the general principles and practices of
AAC
Defines the 4 broad aims of
AAC and 3 or more practices
that support AAC
Unable to define the 4 broad
aims of AAC and/or 3 or more
practices that support AAC
Describes tools used to assess communication
needs, including AAC
Describes 3 tools that can be
used to assess communication
capacity. Explains how AAC
needs are identified
Incorrectly describes 3 of the
tools that can be used to
assess communication
capacity and/or incorrectly
explains how ACC needs are
identified
Identifies documentation used in the process of
identifying communication capacity
Lists and explains 3 forms of
documentation that can be
used to identify
communication ability and
needs
Lists 3 forms of
documentation that can be
used to identify
communication ability and
needs
Uses different strategies and devices in AAC Describes the difference
between aided and unaided
communication
Unable to describe the
difference between aided and
unaided communication
Explains cross cultural communication
protocols
Provides an example of how
own communication style
would vary when interacting
with a person from a different
culture
Example provided does not
explain how own
communication style would
vary when interacting with a
person from a different
culture
Consult with additional people to identify
communication capacity
Describes the role and
function of a speech
pathologist in developing and
implementing AAC devices for
Emma
Partially describes the role
and function of a speech
pathologist in developing and
implementing AAC devices for
Emma
Describes the causes and conditions associated
with communication impairment
Provides 3 examples of causes
and conditions associated with
communication impairment
including stoke and ABI
Unable to provide 3 examples
of causes and conditions
associated with
communication impairment
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 17 of 19
Below is a rubric that determines whether your answers and knowledge is satisfactory or not yet satisfactory.
To pass the assessment, you must complete ALL the requirements for the column that is titled ‘satisfactory’.
It is advisable to read the rubric before attempting the assessments to help you attain the correct submission
standard.
Criteria Satisfactory Not yet satisfactory
Part A
Defines the general principles and practices of
AAC
Defines the 4 broad aims of
AAC and 3 or more practices
that support AAC
Unable to define the 4 broad
aims of AAC and/or 3 or more
practices that support AAC
Describes tools used to assess communication
needs, including AAC
Describes 3 tools that can be
used to assess communication
capacity. Explains how AAC
needs are identified
Incorrectly describes 3 of the
tools that can be used to
assess communication
capacity and/or incorrectly
explains how ACC needs are
identified
Identifies documentation used in the process of
identifying communication capacity
Lists and explains 3 forms of
documentation that can be
used to identify
communication ability and
needs
Lists 3 forms of
documentation that can be
used to identify
communication ability and
needs
Uses different strategies and devices in AAC Describes the difference
between aided and unaided
communication
Unable to describe the
difference between aided and
unaided communication
Explains cross cultural communication
protocols
Provides an example of how
own communication style
would vary when interacting
with a person from a different
culture
Example provided does not
explain how own
communication style would
vary when interacting with a
person from a different
culture
Consult with additional people to identify
communication capacity
Describes the role and
function of a speech
pathologist in developing and
implementing AAC devices for
Emma
Partially describes the role
and function of a speech
pathologist in developing and
implementing AAC devices for
Emma
Describes the causes and conditions associated
with communication impairment
Provides 3 examples of causes
and conditions associated with
communication impairment
including stoke and ABI
Unable to provide 3 examples
of causes and conditions
associated with
communication impairment
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 17 of 19
including stoke and ABI
Basic steps in the process for assessing an
individual’s needs rot the use of AAC
Describes the basic steps in an
AAC assessment. Provides 2
reasons when referrals to
professionals are required and
outlines the documentation
needed for a supervisor
Inadequate description of the
basic steps in an AAC
assessment. Unable to
provide 2 reasons as to why
referrals to professionals are
required/ the relevant
documentation needed for a
supervisor
Part B
Develops communication strategies to meet
individual needs
Describes what a
communication board is.
Explains correct alignment of
AAC strategies with a person’s
level of communication
Describes what a
communication board is.
Insufficient explanation of the
alignment needed between
AAC strategies and a person’s
level of communication
Adjust available tools and programs to address
individual needs
Explains at least 2 adjustments
that could be made to an
unaided AAC device to
address individual needs,
including motivation/ long
term effort
Explains at least 2
adjustments that could be
made to an unaided AAC
device without reference to
individual needs, including
motivation/ long term effort
Use appropriate support’s to aid the person’s
current communication capacity
Explains how Emma could be
assisted to get a message
across to the staff at
CareShore that does not
involve spoken or written
word, or sign language
Incorrectly explains how
Emma could be assisted to get
a message across to the staff
at CareShore that does not
involve spoken or written
word, or sign language
Develop effective communication strategies to
meet individual needs
Describes a different
communication strategy
relevant to particular groups
of people and identifies where
a professional could be
consulted
Describes a communication
strategy relevant to different
groups of people and/or
identifies where a
professional could be
consulted
Develop effective communication strategies to
meet individual needs
Creates a community request
card with instructions for use
which is relevant to Emma’s
needs
Creates a community request
card with instructions without
reference to Emma’s needs
Part C
Identifies barriers and solutions in achieving
effective communication
Outlines a supportive
communication strategy that
could be employed to meet
and assist the needs of each
person in the scenarios
provided
Outlines a communication
strategy without reference to
the individual needs outlined
in each of the scenarios
Part D
Set up and maintain reporting and recording
system to assist with monitoring and review
Describes at least 2
opportunities that are
provided by engaging with a
formal review of a person’s
AAC strategy
Unable to describe at least 2
opportunities that are
provided by engaging with a
formal review of a person’s
AAC strategy
Review reporting and recordings to monitor Explains the importance of Explains the importance of
18
Basic steps in the process for assessing an
individual’s needs rot the use of AAC
Describes the basic steps in an
AAC assessment. Provides 2
reasons when referrals to
professionals are required and
outlines the documentation
needed for a supervisor
Inadequate description of the
basic steps in an AAC
assessment. Unable to
provide 2 reasons as to why
referrals to professionals are
required/ the relevant
documentation needed for a
supervisor
Part B
Develops communication strategies to meet
individual needs
Describes what a
communication board is.
Explains correct alignment of
AAC strategies with a person’s
level of communication
Describes what a
communication board is.
Insufficient explanation of the
alignment needed between
AAC strategies and a person’s
level of communication
Adjust available tools and programs to address
individual needs
Explains at least 2 adjustments
that could be made to an
unaided AAC device to
address individual needs,
including motivation/ long
term effort
Explains at least 2
adjustments that could be
made to an unaided AAC
device without reference to
individual needs, including
motivation/ long term effort
Use appropriate support’s to aid the person’s
current communication capacity
Explains how Emma could be
assisted to get a message
across to the staff at
CareShore that does not
involve spoken or written
word, or sign language
Incorrectly explains how
Emma could be assisted to get
a message across to the staff
at CareShore that does not
involve spoken or written
word, or sign language
Develop effective communication strategies to
meet individual needs
Describes a different
communication strategy
relevant to particular groups
of people and identifies where
a professional could be
consulted
Describes a communication
strategy relevant to different
groups of people and/or
identifies where a
professional could be
consulted
Develop effective communication strategies to
meet individual needs
Creates a community request
card with instructions for use
which is relevant to Emma’s
needs
Creates a community request
card with instructions without
reference to Emma’s needs
Part C
Identifies barriers and solutions in achieving
effective communication
Outlines a supportive
communication strategy that
could be employed to meet
and assist the needs of each
person in the scenarios
provided
Outlines a communication
strategy without reference to
the individual needs outlined
in each of the scenarios
Part D
Set up and maintain reporting and recording
system to assist with monitoring and review
Describes at least 2
opportunities that are
provided by engaging with a
formal review of a person’s
AAC strategy
Unable to describe at least 2
opportunities that are
provided by engaging with a
formal review of a person’s
AAC strategy
Review reporting and recordings to monitor Explains the importance of Explains the importance of
18
success of communication strategies and make
changes as required in consultation with senior
staff/professionals
completing reports within an
identified timeframe. Provides
an example highlighting what
can go wrong when this
doesn’t occur
completing reports within an
identified timeframe, without
providing an example
highlighting what can go
wrong when this doesn’t
occur
Identify opportunities to increase
communication vocabulary
Explains 3 key strategies which
are age appropriate, that a
support worker could develop
to assist Peter participate
more and increase his vocab
Provides less than 3 key
strategies a support worker
could develop to assist Peter
participate more and increase
his vocab/ strategies not age
appropriate
Maintain accurate written records according to
established directions and within organisation
protocols
Lists the records that would be
generated for Peter from his
case notes. Outlines how
these should be maintained
Partially lists the records that
would be generated for Peter
from his case notes/Outlines
how these records should be
maintained
Overall assessment expectations
Word counts As per tasks.
Plagiarism All the student’s work is
original and sourced where
appropriate.
Referencing Appropriate referencing
conventions are used.
5. Units of Competency
This assessment contributes to the overall competencies for the following units of competency:
CHCCDIS004 Communicate using augmentative and alternative communication strategies
All terms mentioned in this text that are known to be trademarks or service marks have been appropriately capitalised. Use
of a term in this text should not be regarded as affecting the validity of any trademark or service mark.
© Open Colleges Pty Ltd, 2016. All rights reserved. No part of the material protected by this copyright may be reproduced or
utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information
storage and retrieval system, without permission in writing from the copyright owner.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 19 of 19
changes as required in consultation with senior
staff/professionals
completing reports within an
identified timeframe. Provides
an example highlighting what
can go wrong when this
doesn’t occur
completing reports within an
identified timeframe, without
providing an example
highlighting what can go
wrong when this doesn’t
occur
Identify opportunities to increase
communication vocabulary
Explains 3 key strategies which
are age appropriate, that a
support worker could develop
to assist Peter participate
more and increase his vocab
Provides less than 3 key
strategies a support worker
could develop to assist Peter
participate more and increase
his vocab/ strategies not age
appropriate
Maintain accurate written records according to
established directions and within organisation
protocols
Lists the records that would be
generated for Peter from his
case notes. Outlines how
these should be maintained
Partially lists the records that
would be generated for Peter
from his case notes/Outlines
how these records should be
maintained
Overall assessment expectations
Word counts As per tasks.
Plagiarism All the student’s work is
original and sourced where
appropriate.
Referencing Appropriate referencing
conventions are used.
5. Units of Competency
This assessment contributes to the overall competencies for the following units of competency:
CHCCDIS004 Communicate using augmentative and alternative communication strategies
All terms mentioned in this text that are known to be trademarks or service marks have been appropriately capitalised. Use
of a term in this text should not be regarded as affecting the validity of any trademark or service mark.
© Open Colleges Pty Ltd, 2016. All rights reserved. No part of the material protected by this copyright may be reproduced or
utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information
storage and retrieval system, without permission in writing from the copyright owner.
32656/02 E1145 – CHC33015 Cert III Individual Support (Disability) Page 19 of 19
1 out of 19
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