E1144 Certificate III in Individual Support (Doc)
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Added on 2020-04-15
E1144 Certificate III in Individual Support (Doc)
Added on 2020-04-15
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Student Name:NAVJOT KAUR GHUMANStudent ID:E087748632469/04 Knowledge Test – Short Answer QuestionsE1144Certificate III in Individual Support (Ageing, Home and Community)Module 2: Individualised support, communication and working legally & ethicallyThis is assessment 4 of 4.1. Background/OverviewWhen you work for an aged care sector organisation, you may encounter some workplace issues when you are required to complete an incident report. In doing so, you must ensure your communication is objective, accurate and concise. You will also need to know how to communicate in the workplace and follow your workplace procedures for any communication. Effective communication is a vital part of succeeding in your work role and you will need a good grasp of verbal and non-verbal communication techniques. 2. BriefThis assessment consists of three (3) parts.This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:Completing an incident report according to workplace policiesWrite a workplace emailReport conflict situations to a supervisor Principles of effective communication There is an appendix at the end of the assessments, you will needto refer to it to complete Part 1, question B and Part 2, question B.DeliverablesPlease submit this assessment in Word doc format.Note that word limits appearing in column headings apply to each individual cell in the respective columns.To do list:1.Write your name and student ID in the space provided at the top of this page. 2.Read the background/overview and brief sections of this document.3.Complete the 3 parts.4.Write your answers in the spaces provided.5.Save the Word document using the naming convention: your student number_assessment number.doc. For example: “12345678_31135_01.doc.”6.Upload your document in Open Space using the relevant Assessment Upload link in this Module.32469/04E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 1 of 15
32469/04E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 2 of 15
3. ActivitiesPart 1.Read the scenario:A. Complete the Incident Report below. You only need to complete the ‘What happened?’ field. Remember to be objective, accurate and concise in your account of events.CareShore Incident ReportParticulars of IncidentIncident Number12345/67Date12 JuneLocationCareShore Name of person reporting incidentYouSupervisor nameDaniel JacobsenNature of incidentEmployee conflictDetails of incidentWhat happened?Kylie and Maria had been found arguing in the staff room regarding Kylie’s frequent absence from work. This created a conflict when Maria began to shout on Kylie, making her recall the breach of duty that the latter is showing by her behaviour. Although, Kylie stormed out of the room saying that she is not answerable for her actions to anyone except the manager, they were again found quarrelling in front of the residents and their family members.Where did it happen?CareShore staff room and later in front of CareShore residentsWere there any witnesses apart from the incidentreporter?Some CareShore residents witnessed the second incident32469/04E1144 - CHC33015 Certificate III in Individual Support (Ageing, Home and Community)Page 3 of 15You are working at an aged care facility such as CareShore.You are approaching the staff room when you overhear Maria and Kylie, two staff members,arguing loudly. Maria is unhappy with Kylie, as she is always takes long breaks, and expresses her frustration by loudly voicing that Kylie is very irresponsible as an employee. She says that taking such long breaks is breaching her duty of care towards the aged care clients she supports. Kylie storms out of the staff room and as she walks away she shouts that Maria is not her manager and that she does not take any orders from her.After some time, you come across Maria and Kylie engaged in another dispute, and this time they are arguing in front of some CareShore residents and their families. In line with CareShore policy, you are required to complete an incident report and then send that incident report with a covering email to your Supervisor to report the problem and seek help.
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