HSC402: Communication in Health and Social Care

This report discusses the importance of effective communication in health and social care, including key communication skills and theoretical approaches. It also analyzes various factors that can influence communication, such as cultural diversity and mental illness. Additionally, it explores the benefits and challenges of information and communication technology (ICT) in health and social care practice, including the Data Protection Act. Course code: HSC402.

HSC402 Communicating in Health and
Social care.

Table of Content.
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
Identify key communication skills and explain how these are applied in a health and social
care setting...................................................................................................................................1
TASK 2............................................................................................................................................1
Analyse various factors which can influence communication process in health and social care.
......................................................................................................................................................1
TASK 3............................................................................................................................................1
Discuss benefits and challenges of information and communication technology (ICT) in health
and social care practice................................................................................................................1
CONCLUSION................................................................................................................................1
REFERENCES................................................................................................................................2

INTRODUCTION
The concept of communication in health and social care is all about making contacts with
people as well as being understood. While delivering care services to patients and people, there
is a need of effective communication as it can make things easy such as providing efficient care
services to patients can help them to regain their physical health as well as improve their well-
being. In the report, there is a discussion about several factors that can make impact over
communication process in health and social care sectors. In this, there is also a discussion about
various advantages and difficulties of information and communication technology in the social
and health care practices. As ICT can effectively furnish the capacity to enhance the well-being
systems ratio as well as can effectively prevent the various medical errors (Succi and Canovi,
2020).
MAIN BODY
TASK 1
Identify key communication skills and explain how these are applied in a health and social care
setting.
The term “communication” is generally a process which involves the sharing of
information among people between and outside a health and social care sectors, both of which
are equally essential. Through having effective communication, health and social care sectors
can easily able to illustrate their offerings, its policies as well as the other terms to the client and
care workers they specifically deal with. In this, it is quite essential to communicate with patients
and care workers in order to attain the positive objectives that can influence organization's
outcome (Lovell, 2018). While talking about theoretical approaches to communication in
healthcare organization, there are various theories that are quite applicable to care sectors such as
Behavioural, Cognitive, Humanistic, Psychoanalytical theories. And, the very two theoretical
approaches in order to communicate in health and social care are as detailed below:
 Behavioural theory: The theory generally relates to how people can behave to sort out
some ways of dealing with people for effectiveness via thinking, acting and feeling. It
usually concentrates on a particular behaviour and can highlights the present and future
requirements of patient. In this, the theory is broadly based over the learned responses
about peculiar stimuli. For example, care workers can furnish care services to patients in

a positive manner which can aid in monitoring patient's behaviour in context with their
health.
 Psychoanalytical theory: The theory is about analysis of in depth of internal mental state
and thoughts of patients to define the identity of messages and ego that can follow the
unusual behaviours. In this, behaviour of patient is not something inborn but it can be
shaped by specific experiences which a patient can encounter to the end his life. In this,
the basic concepts of mind is generally categorized into three sub sections such as
conscious, preconscious and unconscious. In context with conscious mind, it is generally
a feeling or a desire that patient might feel at present. In context with preconscious, it is a
particular event or a memory which individual found easy to recollect (Doris, Cheng and
Wang, 2018). And, in case of unconscious mind, it is specifically a large region that can
be challenging to recollect memories and these such can be caused by experiences of the
conscious behaviour.
There are the forms of communication in health and social care that can help to
communicate with other care workers and with patients in order to deliver an effective care to
increase their well-being. The types of communication used such as verbal and non-verbal. In
this, having an effective communication in healthcare organization not only enhance the care
services but it can also create better working environment for care workers as it can creates more
transparency as well as openness associated to the regular activities and needs of patients and
others (Arkan, Ordin and Yılmaz, 2018).

TASK 2
Analyse various factors which can influence communication process in health and social care.
The communication barriers are the things that generally prevent the care workers and
patients from receiving as well as understanding the information that other people specifically
use to convey their information, thoughts and ideas. In health and social care sectors, it is quite
essential to avoid barriers and communicate more effectively in order to attain a better well-
being of patients. there are various barriers to communication such as cultural diversity, slang,
dialect, sensory deprivation, misinterpretation of the information, various well-being issues,
particular distress, differences in language and many more (Li, Bonn and Ye, 2019).
FORMS OF
COMMUNICATION
VERBAL
NON-VERBAL
Interpersonal Intrapersonal Public communication Small group
communication
Postures such as
stooping
Facial expressions such
as puckered brow
Body contact like
shaking hands

There is also an alternative means of communication that are particular used by health and social
care users with special needs such as having physical difficulty that affect communication such
as cerebral palsy, having difficulties in speaking that could be due to various factors, having
difficulties in learning, an injury of brain due to accident or illness, involves an autistic spectrum
disorder. In this, another alternative means of communication can involve the unaided
communication, it specifically refers to a method which do not include some additional
equipment’s. the methods can involve the facial expression, body language or signing or pointing
towards particular thing. Furthermore, an aided communication includes a high-tech or a low-
tech and is generally known a method that can include an additional equipment like symbol
book, images and many more (Rizvi, Rienties and Khoja, 2019).
While talking about Caldicott’s principle in health and social care, these are the
fundamentals that a healthcare organization must follow in order to protect the data which can
determine a patient like their names as well as their records. Every healthcare organization must
use the seven principles of Caldicott as a test to identify whether they required to share the data
which can determine patients. in context with confidentiality, a duty of confidence generally
Physical
barrier.
Mental illness
state
Fear of being
criticised
Gender
differences.
Cultural
diversity.
Emotional or
psychological
distress
Communicatio
n barriers.

grows when an individual can give data to other people in a situation where they specifically
expect that the data will be held in private such as in between a healthcare professional and a
patient. The patients generally disclose their data that is associating to the well-being when
receiving care treatment. It is mainly done in confidence and the expectations is that the care
staff will specifically respect their privacy and can act as per needs. In addition, the main
consequences of having confidentiality is that patients with identifiable data cannot be disclosed
towards a third party without the consent of concerned person. In this, the information of the
patients without their consent are quite justifiable for encouraging and preventing the detection,
investigation as well as can punish of major crimes, can prevent from major harm or abuse to
other such as child abuse.
TASK 3
Discuss benefits and challenges of information and communication technology (ICT) in health
and social care practice.
In this, the field of information as well as communication technologies are improving
abruptly, consisting the enhancing universal networks of communication, enhancing power of
processing as well as capability to transfer the more data faster via both wireless and wired
systems. In this, there are several software in this, which can aid in giving empowerment to the
patients in health and social care generally known as information and communication technology
(ICT). These such are quite useful in visualizing of the well-being of patients such as well-being
care via intelligent monitoring (HCIM) that is specifically designed for meeting the concerns of
monitoring well-being and ageing. The particular software can aid the patients in order to follow
the therapy as well as provide aid the rehabilitation patients at healthcare organizations and care
homes as well. the software can provide benefits to service user in such a way that it can aid
patients to manage their well-being and well-being care as well, can furnish high data services,
can provide enough autonomy to the group of people, can also furnish high communication
among the patients and healthcare professionals and can effectively empowers the self-care
(Clark, 2019). In other context, the ICT can also make benefits to health and social care sectors
such as by furnishing relevant information to enable more informed decisions such as fundings
based on outcomes, more effective planning’s, can also monitor the status of National Health
Service provision. Through ICT, it can effectively ensure about the information of patients
available to the healthcare professionals is consistent, complete, relevant and it up-to-date such

that information can be quickly accessible in an emergency situation also (König, Seifert and
Doh, 2018).
In health and social care, the Data Protection legislations can specifically deal with
security of all electronic transmission of personal information. The Act 2018, generally
implements a commitment in the 2017 conservative party policy to revoke as well as exchange
the current Data Protection legislation in UK in order to maintain them up to date for the digital
age so that the enhancing amount of personal information can be easily processed. In this, there
are generally 4 matters that are being given for in the Act are such as the general Data
processing, legislation enforcement information processing, Data processing by intelligence
services and the regulatory enforcements. Furthermore, there are the applications of Data
Protection Act in the health and social care such as it can used legally and properly, can be
collected, held as well as processed for only specific drives, the rights of the people must be
protected and it cannot be forgotten while processing the information, data must be stored and
processed more securely, it must not be transferred outside the UK unless it contains sufficient
legal protection. Moreover, the controller of information can be an individual within care
organisation or it can be agency or public authority member (Landrum and Ohsowski, 2018).
CONCLUSION
From the above discussion, it is concluded that having an effective communication in health
and social care organization is quite effective. Developing positive communication among
healthcare organization can make care workers to deliver an effective care service to patients
such that they can improve their well-being. In this, it is analysed that having specific
legislations in care organization can also make benefit while furnishing care services to patients.
there is a discussion about the Data Protection Act, it can help to protect the information of every
patient. It can significantly need to protect the personal information that can comprises the
information that is associated with living an individual who can be significantly determined from
the following information.

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