Communication in Health: Importance and Skills Employed
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This article discusses the importance of communication in nursing and the skills employed. Effective communication is a reflection of the knowledge of the people involved, their capabilities and the way they think and feel. The content focuses on what was said and relationship on how it was said.
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Running Head: COMMUNICATION IN HEALTH1 COMMUNICATION IN HEALTH Name Institutional Affiliation
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COMMUNICATION IN HEALTH2 Introduction Communication is the exchange of information, thoughts, and feelings through the use of speech or other forms amongst people. Communication process occurs in different contexts of physical space, cultural and social values, and different psychological conditions. Effective communication is a reflection of the knowledge of the people involved, their capabilities and the way they think and feel(Burnard, 2017). The content of communication looks at what was said, while the relationship focuses on how it was said. The kind of relationship depends on how the involved parties understand the communication process(Arnold & Boggs, 2015). In nursing, communication is a vital element in all areas of activity and its interventions(Street, 2013). The process of nursing is scientific in exercise and its implementation and achieved through dialogue, interpersonal environment with specific skills in communication(Northouse& Northouse, 2008). Communication skills employed In my interview with Ms. Edna who is a nurse, I used the skills of speaking and listening and personal relationship skills. Active listening involves keeping communication channels open, both verbal and non-verbal to show total engagement and focus. The relationship skill helped in the transmission of information and also fostered the mental and emotional dynamics. Based on a sender and recipient, the skills influence perception, attitude, content, emotional and physical elements. The sender provides a message to the recipient who in turn processes the information (Mick, Foley & Lin, 2014). The dyadic model highlights the importance of clarity and awareness for the many factors that can affect verbal and nonverbal communication. As a responsible nurse listening requires concentration, attention, and mobilization of all the senses for the perception of verbal and nonverbal messages. I also developed a good personal relationship by asking 2
COMMUNICATION IN HEALTH3 questions with kindness, demonstrated interest, created feelings of acceptance and built trust and a harmonious relationship. I also asked open questions, clarified and screened them to keep our interview on progress. To some extent, I was summarizing and paraphrasing to keep our communication effective. Speaking and listening and personal relationship skills enhanced my interview with Ms. Edna. She created some time for me, and we had a fruitful conversation which was clear and precise despite the time barrier. I spent time listening and maintained eye contact with her even though at some point I disagreed. My open questions also provided an understanding of her feelings. Writing and nonverbal skills never worked. The writing skill wasn’t successful since she never wanted her issue disclosed at some point(Atherton et al, 2012). I also disagreed with some information she gave but never wanted to show it by use of body language. Self- awareness concerning the Johari Window Johari window’s self- awareness diagnostic helps people explore the qualities that make them who they are(Jack & Smith, 2007). When I was conducting the interview, I was kind of nervous. This is because I wasn’t sure whether it would be productive at the end. It was also based on a personal matter which meant that Ms. Edna could conceal some information where she felt the need to. Either I tried to be kind, soft and open to her in all matter possible. I respected her decisions on not writing or recording any information. I was also determined to get a good outcome of the interview and patiently waited for her to compose herself. I also had to employ some creativity either to get the crucial information that I wanted. I’m a disciplined person who respects the decisions of others. I’m also enthusiastic when it comes to matters of 3
COMMUNICATION IN HEALTH4 nursing and healthcare. My limitation is that I was too critical of myself and always attempt to please her. There are some values I held while going to the interview which includes honesty (Foronda, MacWilliams & McArthur, 2016). I had to be honest all the way to her on what the interview was about so as not to compromise the situation. My questioning had to be fair enough to make her not feel threatened. I had to be good enough for her to make it comfortable and easy all the way. It was my duty to give in to her freedom by choosing what to say and what not. Self-disclosureisunfamiliarterritorytomanypeople.Sheneverwantedany confrontations. Her expressions were realistic, and to some, she was unable to describe her feelings.she also never wanted to be judged which I perfectly understood. I largely found the information useful since she spoke on an important issue which I largely reflected on it. In my interview with Ms. Edna I was I was open to everything about the overall session while avoiding overbearing. I expressed my ideas, desires, needs, and feelings while also considering hers. This is because I wanted it to be successful in the end, balance my right to information and hers. Being more experienced than I was it's obvious that she was more knowledgeable than I was(Pilnick, Hindmarsh & Gill, 2010). I needed to know more on the situation on how to handle a similar case in case I encounter one. I also gave her my views regarding the situation where she needed to know my feelings and thoughts concerning the subject. I'm still working closely with her and hope to learn more in the near end. Conclusion 4
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COMMUNICATION IN HEALTH5 Communication is an integral part to humans. It requires the skills and simultaneously the sincere intention. It is also a reflection of the knowledge of the parties involved, the way they think, feel and their capabilities. For nurses to succeed in their work, they have to study communication and interpersonal relations in their education with special courses. There is also a need to learn various aspects and application of communication in various fields of nursing. Emphasis must also be placed on the importance of communication. The overall process of nursing is achieved through dialogue, interpersonal environment, and specific skills of verbal communication. The entire process occurs in physical space, cultural and social values, and psychological conditions. The content focuses on what was said and relationship on how it was said. 5
COMMUNICATION IN HEALTH6 References Atherton, H., Sawmynaden, P., Sheikh, A., Majeed, A., & Car, J. (2012). Email for clinical communication between patients/caregivers and healthcare professionals.Cochrane Database of Systematic Reviews, (11). Arnold, E. C., & Boggs, K. U. (2015).Interpersonal Relationships-E-Book: Professional Communication Skills for Nurses. Elsevier Health Sciences. Burnard, P. (20177).Effective communication skills for health professionals. Nelson Thornes. Foronda, C., MacWilliams, B., & McArthur, E. (2016). Interprofessional communication in healthcare: An integrative review.Nurse education in practice,19, 36-40. Jack,K.,&Smith,A.(2007).Promotingself-awarenessinnursestoimprovenursing practice.Nursing Standard,21(32). Mick, P., Foley, D. M., & Lin, F. R. (2014). Hearing loss is associated with poorer ratings of patient–physiciancommunicationandhealthcarequality.JournaloftheAmerican Geriatrics Society,62(11), 2207-2209. Northouse, L. L., &Northouse, P. G. (2008).Health communication: Strategies for health professionals. Stamford, CT: Appleton & Lange. Pilnick, A., Hindmarsh, J., & Gill, V. T. (Eds.). (2010).Communication in healthcare settings: Policy, participation and new technologies. John Wiley & Sons. Street, R. L. (2013). Interpersonal communication skills in health care contexts. 6