This assignment investigates strategies that support health and social care services effectively, focusing on communication processes influenced by different cultural values. It delves into how social and legal factors impact information and communication technology usage within the health and social care sector.
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Communication in Health And Social Care Organisationsd
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Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P 1.1 Apply a range of relevant communication theories to explain communication in healthcare....................................................................................................................................1 P 2.2 Use communication skills in health and social care context..............................................2 P 1.3 Review process of dealing within inappropriate interpersonal communication between individual in health and social care setting.................................................................................2 P 1.4 Analyse the use of strategies to support users of health and social care services within specific communication..............................................................................................................3 TASK 2............................................................................................................................................3 P 2.1 Explain how the communication process is influenced by individual values and cultural factors..........................................................................................................................................3 P 2.2 Explain the legislation, Characters and Codes of practice impact on the communication process.........................................................................................................................................4 P 2.3 Analyse the effectiveness of organisational systems and policies.....................................5 P 2.4 Suggest ways of improving the communication process...................................................6 TASK 3............................................................................................................................................6 P 3.1 Access and use of standard ICT software package to support work.................................6 P 3.2 Analyse the benefits of using ICT in health and social care for users of services............7 P 3.3 Analyse how legal consideration in the use of ICT impact on Health and Social care....8 REFERENCES..............................................................................................................................10
INTRODUCTION In this documentation, we will discuss about to multiple communication skills which is necessary for health and social care sector effectively. There must be positive communication between service user and service provider in health and social care organisation to provide effective services to their customers within the organisation efficiently. There are some inter- personal skills of communication in healthcare take big impact upon to maximising quality of services. Moreover, we will also discuss about to the necessity of information and technology communication in health and social care organisations to terms of providing effective services in rapid manner. TASK 1 P 1.1 Apply a range of relevant communication theories to explain communication in healthcare Communication is most essential part for each organisation and as well as health and social organisations also needed for effective communication in their business in order to effective use of their resources and instruments while service providing by health and social care professional (Thompson, Parrott and Nussbaum, eds., 2011). There are several kinds of theories that can be applied on the health and social care organisations which are as following:ï‚·Humanistic theory:This kind of theory is developed to support for human dignity effectively and as well as self-awareness of persons in the organisation. This theory is also based on the Maslow's theory of needs. Humanistic theory furnish some effective techniques by which NHS England can make effective communication from each other in the business.ï‚·Behaviourist theory:Behaviourist theory also could be useful for the business, it defines the behaviour which is used when health and social care professionals provide their efficient services to their services user in effective manner. Positive behaviour of professionals assist to effective communicate each other while dealing their existing services to their clients (Blais, 2015). ï‚·Cognitive theory:Cognitive theory define about to the intellectual effectiveness of each person within the firm and this theory major focus on development of each person towards the active mental method to split better communication in each other when NHS England providing their existing health and social care services towards their clients effectively. 1
P 2.2 Use communication skills in health and social care context NHS England organisation's professionals need to utilise effective communication at their workplace. Each health and social care service provider need to use of good communication skill and some of their interpersonal skill to perform their task in effective role player in the firm (Moule and Hek, 2011). In NHS England, service professional is making notice that some miscommunication while they are furnishing their existing home care services to clients because of disability of client they are not able to understand of professional instruction effectively and there is some miscommunication is splinting while providing existing services to our customers. Patient of NHS England not understanding clearly massage of professionals while having services of home care efficiently. Here is lot of miscommunication is being generated between the client and service provider. So in this case, NHS England professional can give some physical expression to make their client better understandable while home care service using by clients effectively.Client is suffering some disability and because of this, they can not better communicate to each other (Reeves, Lewin, Espin and Zwarenstein, M., 2011). Service provide utilise some effective communicational instruction in order to awarethem about service effectiveness towards the client. They can furnish better home care services to their clients in critical condition and use of interpersonal skill by using non-verbal language skill to understand needs of client and effectively fulfil the as well. In context of the health care communication service provider can use efficient inter-personal skill in order to play their role in effective manner and also satisfy the needs of customer effectively as well. P 1.3 Review process of dealing within inappropriate interpersonal communication between individual in health and social care setting In terms of health and social care setting, it could be seen that, there are several barriers' comes in the way of communication while organisation is providing their existing health and social care services towards their clients effectively While NHS England organisation is furnishing their home care services to their clients in effective manner (Levinson, Lesser and Epstein, 2010). These barriers could be irrelevant language, misrepresentation of informations, break the trust of client on the organisational professionals etc. the leak of intra-personal skills and weak knowledge of different kind of languages can be major barriers in the business in order to make communication weak within the business. NHS England service provide make sure that their professionals are being able to understand different kinds of languages in the business to 2
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better understand each client needs and demand effectively and according to that furnish appropriate services to their clients in efficient form. In the case of NHS England home care service providing, its professional must need to understand non-verbal language in order to better understand the needs of their clients and effectively fulfil them as well. Their patient fully trust on service provide as they required to sufficiently satisfy the each needs of their clients (Bennett, ed., 2010). There are several barriers' comes when services is being provided by health and social care setting in the business. For overcomes from these barriers NHS England organisation professional need to utilise of their inter-personal skills in effective manner. M.1 Effective judgement on strategies to solve several complex communication issues P 1.4 Analyse the use of strategies to support users of health and social care services within specific communication In order to operate each function effectively in health and social care setting, there is wide range of informations required in context of utilise appropriate strategies for the business in effective manner. Weak communication system between NHS England professionals and service user can make cause of fail of understanding of exact needs of the patients and also fail to provide their existing services to client in better way (World Health Organization, 2012).NHS England professional could use of some strategies by which they can effective utilise of their interpersonal skill in efficient manner.This strategy would assist professional to positive behaviour with the clients and moreover, they can use of strategies like behave respect with clients, clear questioning towards the clients, make them feel more comfortable while they care utilising the services of health and social care services in effective manner.NHS England professional must have technical experience about their field in which they can provide efficient services to their clients to fulfil their all needs. Easily change and acceptable strategy also can be utilised by the organisation professional in respect to efficient communicate from service user to service provider in effective way.NHS England must use of these strategies at the workplace and also take assessment of their performance in order to essential changes in services as well. TASK 2 P 2.1 Explain how the communication process is influenced by individual values and cultural factors There are several factors which affect health and social culture diversity in several factors such as lifestyle, foods, language, dress, values, motivational factors and cultural influences and 3
on wards. In health and cares sector communication is most vital part as each individual is connected for several purposes like looking for care from clients and this assist to expose their feelings, emotions, in terms of providing high quality of health and care services in this several kinds of cultural society for health and care professionals. Service provider professionals must be aware of all kind of culture in the society and their values, beliefs, traditions, customs, rituals and languages to better understand their needs in the society and they would be able to provide their effective services as well (Bechtel and Ness, 2010). In the case of Miss Gina, she has been relocated to England for 3 years and now she is suffering from depression. NHS England health and social care society needs to take care of Miss Gina as she has been relocated to the care home for mental disability clinic, when as a health care professional I have been working. I need to help her efficiently in order to better understand his issues and emotion which help me to resolve their difficulties in effective manner. Well understand of Hindi language help me to better communicate with Miss Gina and I would try my best to sent her for India to see her 3 children and her family and this activity help her to clear her depression level in effective way and she will be able to feel happy after meet to her family and children in India. P 2.2 Explain the legislation, Characters and Codes of practice impact on the communication process Relations between health and social care service provider is totally based upon their trust to each other in the society. In terms of legal prospect it becomes essential that important informations of client will not be licked and disclosed without permission of patients. Patient have the legal rights to take a legal action against NHS England health and social care organisation effectively. The organisation professional also have obligation to fulfil patients health care needs by following legal provisions of service provider efficiently. The professional must ensure that their patient is treating with dignity and respect at the workplace. NHS England professionalsneedstoprepareaproperdocumentationoftheirpatientessentialrecords effectively in order to clear patient about all services provided by NHS England.Different kinds of code of conduct are presented here which can promote and uphold the privacy, dignity, rights, health and well-beingness of the patients who are using effectively health and care services effectively at all time. Moreover, they work in collaboratively in order to make sure that delivery of high quality, safe and compassionate healthcare and support as well. Moreover, they communicate in effective way to promote the health, safety and well-being of society people 4
who use health and careservicesin the society effectively. A range of communication technologies is being accepted effectively use in the NHS. Some technologies are easily to utilise and some of other need to technical knowledge in order to better operate them. Technology in healthcare services have made ICT package. These are continuing to be developed to effective use of technology. NHS direct computerised decision support software. They have been emerged with other technology in which to transport assessment data to aid clinical decision making. This includes he transfers of data such as vital signs and ultrasound reading technologies in order to effectively solve the issues of patients regarding their health.A code of designed must be appropriately formulated in NHS England health and care organisation in respect of make effective decision towards the better protection of patients rights and utilisation of disclosure of service user informations efficiently. This exercises also provide practical guidelines to help in the decision making process in order to gathering important informations regarding to their patients within the organisation efficiently. The health and social care industry altered code of services in particular time period. The legal regulations and provisions of the country says that NHS England organisation professionals should be kept patients all information protected and never disclose it in front of any other individual. P 2.3 Analyse the effectiveness of organisational systems and policies In terms of connecting each individual service user to NHS England organisation, its professionals must need to effective manage the organisation behaviour in positive way. The organisational professionals of NHS England requires ensuring about their efficient care services and behaviour at the workplace towards the patients and their staff as well. NHS England organisation can increase their image values on their customers and patients effectively by modification of their patients experience in sufficient manner and by keeping their morality at lower level in the firm (Shaw, Rosen and Rumbold, 2011). NHS England professionals need to furnish effective training and development program in order to better communicate with their patients at the workplace and improve in their quality of health and social care services as well in efficient form. If they find out there is miscommunication and poor trust values between service users and service provider then they need to take positive action in context of improving their service quality which will satisfy the health care needs oh their patients within the organisation in effective manner. Professional also ensure that their organisational policies and systems are formulated towards positive behaviour and crust among the patients in order to well-being of 5
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patient in the society and also make sure that their protection are treating well at the workplace and their rights also protecting within the organisation as well. NHS England company could effective communicate with the help of challenging task at the workplace when they are modifying agency policies and service provisions in effective manner as well. Appropriate management of health and social care society must need to utilise of proper resources in order to furnish positive climate and culture in NHS England organisation. P 2.4 Suggest ways of improving the communication process Each health and social care organisation must accept appropriate communication system in which they can provide their huge range of services in the society. In order of improvement of communication process of NHS England organisation need to understand their commitment in terms of fulfilment of their commitments towards the society in effective manner. There are several elements are included like mission, vision, goals and objectives, strategies, leadership, motivation styles and apart from this, professional positive culture values as well (Baur, 2010). NHS England business need to gather all relevant information regarding to improvement of their health and social care services communication process to meet to their potential clients within the society. By providing effective training and development program at the workplace, NHS England organisation professional would be able to make their effective relations with their patients in efficient way. M.1. Effective judgement on strategies to solve various complex communicational problems:NHS England professionals can research on the latest approaches of service provision in health and social care organisations and then effective strategy can implement on the company in order to better development of their services and effectiveness towards the patients. The service professional of NHS England organisation should provide proper guideline to their workforce to effective convey of their information to each other at the workplace in order to efficient fulfilment of needs of clients and expectations as well. A dignity full climate could be formulated which would assist the service provide professionals to better understand the social culture and lifestyles of different kinds of patients in the society. TASK 3 P 3.1 Access and use of standard ICT software package to support work In this complex rapid growing world, this can be most essential to use of innovative technologieswithintheorganisationeffectively.ITC(InformationandCommunication 6
Technologies) could be used in NHS England heath and social care organisation to utilisation of the latest technology at the workplace in order to development of their services in better manner by which their service user can be satisfied more effectively (Valente, 2010). With the help of ITC software in NHS England organisation the communication skills has been changed properly. The nurse of health care organisation can easily communicate their senior physician in order to better fulfilment of patients healthcare needs properly while both parties are associating from distance. With the help of ICT technology they can communicate with each other in context of providing better services to their patients in effective manner.All patients furnishing healthcare services in the society effectively by the doctors encouraging Health care line. This is an online mode by which each medical staff professional learn about practical skills of service provision. Nowadays,thespellingperceptionhasbeenchangedintoE-mail,sothatthereislittle importance of verbal skill. In this term, the body language identification is not required for the doctor, because of doctors and healthcare professionals are using e-mail process and video conferencing services to better communicate with patients and effective services can be provided with the assistance of the latest technology within work. All services converted into everyday task by using of internet alternatives. The essential information could be gathered with the help of these tools in spreadsheet which assist to decrease the unnecessary informational burden from the workplace to manage the registers and onwards. Online software also help the healthcare professionals to easily learn about various approaches regarding to healthcare services and it also saves the time of professionals while training process. ITC software package save the cost of NHS England organisation like saving travelling expenses, time saving process and effective utilisation of services as well. P 3.2 Analyse the benefits of using ICT in health and social care for users of services Information and communication technology make major impact on the heath and care society in several sectors. ICT software in medical care sector and other social care sector playing vital role and within the help of these methods, services provider and service user both are getting effective benefits from it (Gunster, 2017). ICT software provide instant services at any time and any place in the world. This is mainly used in healthcare services in medical sector, when physician is not presented at the workplace. The increment of cost is major issues for developedanddevelopingbothcountries.Thee-healthalternativeassistsNHSEngland organisation to minimise the cost of medical services and it offers the medical services at the 7
lower cost and quality of care services are also being furnished by such kind of organisation in the country. Nowadays, there are numbers of diseases solving from the home monitor and telecommunication from the home as well. ITC They are directly communicate with physicians from their home and with the help of this, they can take proper remedy of their health problems from the home. Numbers of diseases are resolving by e-health alternative which are illness, sickness,hypertension,diabetes,sugaronwards.Ontheresultantoftheseservices' hospitalisation cases has been reduced efficiently.ICT is an appropriate software which can be most useful for Jeff in healthcare organisation by which he can communicate with their patients at distances and he will be able to provide effective medical services to their patients with the help of using this kind of software. Nowadays, Technology have made easier way in which they can easily communicate with several people in respect of resolution of each issues regarding healthcare issues and several others as well.ICTsoftware has been also proved as educational option for patient and medical staff as well (Glasby and Dickinson, 2014). There are several online medical portals available by which each patient can directly contact within physicians and take appropriate advices from them.Users of healthcare services can utilise of effective helthcase services in effective manner because of ICT software provide effective communicational services in effective ways so that its users can easily touch with physicians properly and get relevant remedy from their healthcare assistance at the home appropriately. P 3.3 Analyse how legal consideration in the use of ICT impact on Health and Social care ITC software has made big contribution in order to development of service quality in health and social care organisations effectively. These applications also support directly and indirectly to NHS England professionals in order to make proper planning and delivering of services in healthcare services in effective manner (Ventola, 2014). There must be appropriate understanding of legal and ethical consideration concerning to the personal information of each patients to manage the legislative relations between the parties of health care industry. Though, ICT applications are giving numbers of benefits for health and social care industry and apart from this, it has also some problems regarding to the legal part which make effect many of medical service provider professionals. NHS England organisation must train their medical worker while they are furnishing legal experiences of ITC effect on the industry. NHS England medical staff having the experience of adopting the computer based training program at the workplace by which communication process and improvement of their services would give the 8
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best result on it. The legal aspect define that NHS England organisation must furnish relational support in order providing appropriate medicines and drugs to patients. Patient can take legal action if they are not being provided proper healthcare services.In case of Jeff receives a call from one of his service user's friends asking about personal information, private details of medication and progress of treatment of services user Mr. Jeff finds himself in a dilemma and doesn't know about their difficulties in the situation. In this case, Jeff need to consider all the legislative provision, policies and practices that he needs to follow when working in the hospital effectively. According to legislative policies about to using IT technological software and instrument in the Hospital, the government policy defines that Jeff could not provide private of medication and progress of treatment of service user on a call. He needs to get touch with them by more efficient ICT software package to analyse their treatment progress properly, moreover, Jeff needs to ensure that his work is fairly done according to legislative policies in the hospital and privacy of information not misusing by healthcare assistance within the hospital. CONCLUSION From the above research, it is concluded that communication play vital role in health and social care organisations. This investigation describe about multiple theories of communications which can be useful in health and social care context. It is also shows that barriers of communication which occur between patients and NHS England professionals. This report also analyse the use of strategies which support health and social care services effectively and also explain the communication process which influenced by different value and cultural factors of the society. Ultimately, this investigation shows that social and legal affect of information and communication technology in health and social care sector. 9
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