Effective Communication in Healthcare

Due Date:
Date Submitted:
Student name:
Student Number:
Student Class:
Student Signature:
Trainer Name:
Trainer Signature:
Student
Outcome: Satisfactory Not Satisfactory (resit required)
Result: % Date:________________________
Reviewed by: Date:________________________
Feedback:
Signed: Student Teacher

Assessment Instructions
Achieving competency
All questions in this workbook must be answered correctly to receive a satisfactory grade for this
assessment. You must achieve a satisfactory result for each question in the workbook and include
referencing as per STA requirements to achieve a satisfactory result for this assessment.
This workbook is to be completed in your own time using available reliable sources such as the
course text books provided to you at orientation, credible internet sources such as the department
of health and other text and online journals available to you through the online library service
offered to all students and discussed at orientation.
It is important that you reference all sources of information that you use to obtain information used
in your answers. Referencing must be included and failure to adhere to this requirement will result
in a not satisfactory outcome for the assessment.
The workbook is available in the Student Portal. You will need to download the workbook and
complete it then submit it through the Student Portal.
Plagiarism will result in an immediate Not yet Competent – all copied material MUST be
referenced accordingly. See your Student Handbook for more information. ENSURE YOU SIGN THE
PLAGIARISM / CHEATING DECLARATION ON THE FOLLOWING PAGE.
Reassessment
If you receive a Not Yet Satisfactory result for this Assessment Task, it will be due to you not
satisfying the requirements of one, multiple or all aspects of the task. Your Assessor will provide you
with feedback as to where you did not meet the requirement. You will have one other opportunity
to resubmit your assessment work addressing the areas as identified in your assessor feedback.
Should the student wish to appeal any decision relating to outcome of this assessment task, the
student should follow the Academic Grievance policy and procedure available in the Student
Handbook and Skills Training Australia website.
Adjustment in assessment
Flexibility in assessment will be considered where the integrity of the assessment and learning
outcome is maintained. For example, a written assessment may be administered as a verbal
assessment and recorded by a STA staff member where a student has sustained an injury preventing
them from writing. Any agreement for an adjustment to assessment must be documented in the
space provided in the assessment task document (or in writing to the program manager in the event
of an electronically submitted assessment task and placed in your student file).
Assessment Extension Request:
All assessments are due on the assessment due date as identified on the assessment task document
and confirmed by your Trainer/Assessor on the first day of the unit. A medical certificate must be
supplied if the student is unable to complete the assessment by the due date.
If you are unable, due to exceptional circumstances, to submit your assessment tasks on the
required due date, you MUST submit a completed Assessment Extension Form to your
Trainer/Assessor.
Extensions may be granted by your trainer under exceptional circumstances and will only be granted
for a maximum of two (2) weeks.
Adjustment in assessment

Flexibility in assessment will be considered where the integrity of the assessment and learning
outcome is maintained. For example, a written assessment may be administered as a verbal
assessment and recorded by a STA staff member where a student has sustained an injury preventing
them from writing. Any agreement for an adjustment to assessment must be documented in the
space provided in the assessment task document (or in writing to the program manager in the event
of an electronically submitted assessment task and placed in your student file).
This cover sheet is to be completed by the student and assessor
and used as a record to determine student competency in this
assessment task.
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The assessment process and tasks were fully explained Yes / No E
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I am aware which evidence will be collected and how Yes / No
I am aware of the appeals process of an assessment decision
(outlined in this document under Assessment Appeal)
Yes / No
I am aware of the consequences for plagiarism, cheating, or
collusion (Outlined in this document under Reassessment
Process, and Plagiarism, Collusion and Cheating.)
Yes / No
I am aware of the reassessment processes if deemed not yet
satisfactory for this assessment task or not yet competent for
the entire unit of competency (outlined in this document under
Reassessment Process and Plagiarism, Collusion and Cheating)
Yes / No
I have discussed any additional educational support or
reasonable adjustments I require in order to undertake this
assessment with the student services coordinator and Trainer /
Assessor if applicable (outlined in this document under
Reasonable Adjustments)
Yes / No
I have access to all the required resources. Yes / No

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