Communication Skills for Business - Importance, Models, Methods, and Examples

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT............................................................................................................................3
TASK 2............................................................................................................................................3
TASK 3............................................................................................................................................5
Written CV...................................................................................................................................5
Report (personal statement).........................................................................................................6
Formal Email...............................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Communication is an effective tool that helps a business in different ways right from
defining the roles and responsibilities, employee engagement, accomplishing organizational
objectives and any related business activity needs effective communication. Effective
communication can be only possible in an organisation with proper selection of tools of
communication in order to reduce chaos and misinterpretation. There are different
communication of models used in the workplace, the methods of communication that helps to
deliver effective information and two-way communication between the employer and employee.
It is important to practice effective communication in the workplace in order to eliminate and
avoid any conflicts and misinterpretation in the workplace. This report clearly delivers the
importance of communication in the workplace that how it helps to improve business function
and accomplishment of the organizational objectives. Without effective communication a
business might lose sight of how to control both internal management and the external market
factors. This reports covers models, methods and ways for effective communication in the
workplace, role pay for responding to the customer’s grievances, Letter, CV, Email in order to
support effective communication (Lenard and Pintarić, 2018).
MAIN BODY
TASK 1
Covered in PPT
TASK 2
Role play a response with a customer who has not received the promised delivery having taken
holiday from work
Role playing is defined when two or more than two people act I would roam in a
particular scenario. Role play of customer service to different scenarios supports to train and
guide employees of how they can improve their communication with the customers and deliver
improved customer experiences. The report delivers role-play response to communicate with the