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Assignments: Business Communication Skills

   

Added on  2021-01-03

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COMMUNICATIONSKILLS FOR BUSINESS
Assignments: Business Communication Skills_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1(Covered in PPT)........................................................................................................................1TASK 2............................................................................................................................................1TASK 3............................................................................................................................................2CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
Assignments: Business Communication Skills_2
INTRODUCTIONBusiness communication consists smoothly flow of message along with that feedbacksare internal part of companies. Their are various types of communication process as companyuse a best way so that they can eliminate the barriers within firms. It is an transmission ofinformation from sender to receiver (Bar-Sela, Lulav-Grinwald and Mitnik, 2012). Their shouldbe a effective interaction within employees and managers within enterprise. In this report,communication in different ways along with that technology used for interacting with each other.In this, role play is also given within customer service executive and interviewer. Along with thatalso submit the CV, E-mail and letters in this report. TASK 1(Covered in PPT)TASK 2Oral Communication: It can be referred as the information expressing procedure or ideasthrough which message is being conveyanced orally by word of mouth (Ameen, 2017). A clientswhich haven't received their delivery from Amazon offered to deliver after holiday. Here isdiscussed conversation of clients and consumer briefed: Customer Executive: Good Morning Sir/Ma'am. This is Abraham Will from Amazon. Is thissuitable time for talk?Client: Yes !!Customer Executive: In brief, due to holiday between 25.06.18 – 27.06.18 within theorganisation, Amazon will not be able to deliver you parcel which you have been offered todeliver within 2 days by company. Organisation apologies for the delay and yourinconveniences as this is an mandatory leave that is needed to offer to their employee as it is thetime of festival in UK. Clients: Ohh! But but the parcel is very necessary as it is necessary for some of my work. Customer Executive: Sorry Sir/Ma'am, as you understand very well, this is the time of festivalin United Kingdom and beside of emergency worker, all employee of company are on holiday. Iunderstand your convenience but there are less possibilities. Kindly consider the apology ofAmazon. 1
Assignments: Business Communication Skills_3

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