Effective Business Communication Skills

The provided document explores the crucial role of communication skills in businesses, emphasizing the need for both oral and written communication. It highlights the importance of clear and effective communication in applying for positions such as finance manager, including the use of CVs, business letters, and email messages. The assignment concludes that effective communication is vital between senders and receivers to facilitate easy selection of suitable applicants by companies.

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Covered in PPT.......................................................................................................................1
TASK 2............................................................................................................................................1
Oral communication:..............................................................................................................1
TASK 3 ...........................................................................................................................................3
Communication in writing ................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Communication skills for business is very essential for every business. Through this
business can communicated any message and thus they can satisfy the receiver who is receiving
the appropriate message (Allen, 2018). Thus they can easily satisfy the customers. Hence as a
result there is suitable and relevant communication exists between receiver and sender.
Assignment describes about the appropriate styler of communication, the communication model,
communication system and barriers of communication. It further explains about the evidence
through which business informations is presented. It also explains about the written
communication such as Letter, C.V. And Email messages through which an applicant can apply
for the post.
TASK 1
Covered in PPT
TASK 2
Oral communication:
Oral communication is the method through which sender can communicate with receiver
through oral manner. It includes verbal communication, interviews etc. It is the most appropriate
manner and relevant manner through which both can communicate with each other. Through
face to face communication sender can easily explain the messages and receiver can easily
understand the message which is send by sender (Dubey and Gunasekaran, 2015). It is more
suitable than written communication. It also saves the team of sender thus sender can easily
reduce the workload and can work in a proper and efficient manner. It also saves the time of
sender as they can directly interact with receiver and thus they need nit have to use written mode
of communication.
It is a more effective and efficient manner of communication as interaction is face to face
between the sender and receiver (Kurtz Draper, and Silverman, 2016). Thus receiver can easily
understand the message in proper manner. Immediate suggestions can also be taken from the
receiver so that sender can easily improve the message. Receiver is also motivated as they can
easily understand messages of sender and thus they can easily give their views regarding the
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message. From the oral communication there is secrecy maintained between receiver and sender.
Thus as a result they can easily maintain secrecy of information and data which is exchanged
between the sender and the receiver.
There is a case in which customer who is not satisfied as they do not provide delivery of
products in suitable time. Thus they are unsatisfied. Hence as a result company through creating
interviews question company tries to satisfy the customer. Interview conversation is described
below:
Interview Conversation
Interview panel (Customer): Is this the services you provide to the customer?
My response: Sorry Sir for the inconvenience. I try that next time this mistake do not repeat
with any customer. I tries that you do not face any problems and issues.
Interview panel (Customer): What next time? I have to receive that product? Your services
are very poor.
My response: Sorry Sir, this happens very rarely. I tries to compensate for that product. I tries
to deliver another product to you. Please listen to me. I try to deliver another product. In this
time, you can receive the product before time.
Interview panel (Customer): No thanks. I have seen your services. Now I do not want any
new product from your company. I am very tensed and sad.
My response: Sir please tries to understand that our employees have done a mistake. I have
send you the delivery day before yesterday only. This is not the mistake of manager but this is
the mistake of our staff members. Sorry for the inconvenience that you have faced.
Interview panel (Customer): Please don't give me excuses. It is only your mistake. I have
faced lot of issues and troubles due to your mistake only.
My response: Sir I scold my employees and tries to ask them what is the reason for the delay.
Now I can compensate for the product or I can only deliver another new product for you?
Interview panel (Customer): I do not have trust on you. Your services are very slow and poor
and I do not have faith that you can deliver the new product in time.
My response: Sir please understand that this kind of delay of services never happen again.
Please give a chance and company promises that it delivers good quality of product before
time. You can also get discount on that new product and other gifts with that product.
Interview panel (Customer): O.K. I give you a chance. So deliver me good quality of product
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before time. Please deliver products in time. I do not want any excuses this time.
My response: Yes Sir new products will deliver before time. I hope that you have a nice day.
Thank you. Nice talking with you.
Interview panel (Customer): Welcome. Same here.
TASK 3
Communication in writing
Written communication is mode in which communication takes places through written
mode and not through oral mode. So hence applicant applying for suitable post selects three
sources of communication (Moss, 2017). These are described below:
C.V.: It is the document through which applicant can easily interact with each other. Thus
as a result applicant or candidate can easily apply and so their qualification, and other skills
which are required for the job. Through this manager can easily select suitable candidate for the
required job. It is described below:
Curriculum Vitae
Name:
Address
Mobile No
Career objective: To work in a good finance company where I can manage all transactions in
better manner.
Qualification:
 Degree of finance and HR both
 Degree in cost accounting
 PGDM in Finance and HR both
Personal skills
 Punctuality and disciplined
 Problem solving
 Patience and have positive attitude
 Flexible and can change in any situation
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 Sincere and motivated to perform all activities
Declaration: I hereby declare that all the above information is true and correct. There is no
mistake and fraud in presenting my data.
Date (Name)
Place
Email: Email is generally used in a professional manner. Thus it is the method through
which sender sends messages to various employees in the company. It can used in various
companies or business (Nguyen Newby and Macaulay, 2015). Candidate has to apply for post of
finance manager in the company Format of Email is described below:
Send
To: Bloom. Finance @gmail.com
CC:HR. Bloom @gmail.com
Subject: Regarding
post of finance
manager
Respected Sir,
Good morning Sir. I want to apply for the post of the finance manager. So hence there are
certain qualifications. I have passed from a good reputed schools and home PGDM in finance
and HR both. I can manage all transactions in better manner. Previously I have worked in
finance company. So please consider me for the job.
Thanking you
Yours Respectfully,
XYZ
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Business Letter: It is the business letter which contain many detail and it is send to
company by the applicant. Format is described below:
49-B Krishna enclave,near Naman residency, Cambridge, U.K.
12th June, 2018
30-A Manchester clubs house, London, U.K.
Respected Sir,
Good morning Sir. I want to apply for the post of finance manager. I have qualification in
finance background. I have done PGDM in finance or HR both. I have also done course of costs
accounting and I have also done PGDM in finance. I have also also worked in good finance
company.
Thank you for considering my profile.
Yours respectfully,
XYZ
CONCLUSION
From above report it has been concluded that communication skills for business are very
crucial in every company. Theory and models of communication are very crucial. Oral
communication is crucial. At same time written communications is also very important so that
they can directly apply for post of finance manager. It includes C.V., business letter and Email
messages. Thus a a result there is effective communication between sender and receiver. Hence
company can easily select suitable and appropriate applicant.
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REFERENCES
Books and Journals
Allen, P., 2018.Artist management for the music business. Routledge.
Anthony, S. and Garner, B., 2016. Teaching soft skills to business students: An analysis of
multiple pedagogical methods.Business and Professional Communication
Quarterly.79(3). pp.360-370.
Brink, K. E. and Costigan, R D., 2015. Oral communication skills: Are the priorities of the
workplace and AACSB-accredited business programs aligned?.Academy of
Management Learning & Education.14(2). pp.205-221.
Cegielski, C. G. and Jones‐Farmer, L. A., 2016. Knowledge, skills, and abilities for entry‐level
business analytics positions: A multi‐method study.Decision Sciences Journal of
Innovative Education.14(1). pp.91-118.
Certo, S. C., 2018.Supervision: Concepts and skill-building. McGraw-Hill Education.
Dubey, R. and Gunasekaran, A., 2015. Education and training for successful career in Big Data
and Business Analytics.Industrial and Commercial Training.47(4). pp.174-181.
Kurtz, S., Draper, J. and Silverman, J., 2016.Teaching and learning communication skills in
medicine. CRC press.
Moss, B., 2017.Communication skills in health and social care. Sage.
Nguyen, T. H., Newby, M. and Macaulay, M. J., 2015. Information technology adoption in
small business: Confirmation of a proposed framework.Journal of Small Business
Management.53(1). pp.207-227.
Xin, J. F. and Leonard, D. A., 2015. Using iPads to teach communication skills of students with
autism.Journal of autism and developmental disorders.45(12). pp.4154-4164.
Online
Communication Theory/Introduction. 2014. [Online]. Available.
<en.wikibooks.org/wiki/Communication_Theory/Introduction>
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