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Theory of Communication Skills for Business

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Added on  2020-10-22

Theory of Communication Skills for Business

   Added on 2020-10-22

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COMMUNICATIONSKILLS FOR BUSINESS
Theory of Communication Skills for Business_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT...........................................................................................................................1TASK 2 ...........................................................................................................................................1Oral communication....................................................................................................................1TASK 3 ...........................................................................................................................................3Communication in writing..........................................................................................................3CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
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INTRODUCTIONCommunication skills for business is important for an business. Thus sender can easilycommunicate the message to the receiver (Adams, 2014). It is important that message can besend in proper manner so that other person can easily understand the message. Assignmentdescribes about the theory of communication including communication models and systems,methods and the methods through which interaction can become more effective. It also explainsabout the oral communication by creating a interview between interviewer and dissatisfiedcustomers. It further describes about the written communication such as letter, C.V. And emailetc. This is done so that individual can apply for the post. TASK 1Covered in PPTTASK 2 Oral communicationOral communication is the process in which communication takers through oral mode.For example interviewer can interact with the customer or they can interact with telephony. Thisis the suitable and crucial method of interaction (Hasson, 2015). As sender sends the message toreceiver in a effective and efficient manner and this takes through a face to face communication.It directly saves the time of sender and thus they can directly make communication effective. In this effective method direct suggestions and feedback can directly be received and thuscommunication can become more effective (Kurtz, Draper and Silverman, 2016). By receivingnecessary suggestions sender can easily maintain secrecy in the information and data which isexchanged between the receiver and sender. There is a case in which all users have to complain about the products and services withthe interviewer (Nguyen, Newby and Macaulay, 2015). It has created a questionnaire in which itcreates lot of questions and thus it can increase the satisfaction level of all people. Interviewconversation is described below:Interview conversationInterview panel (Customer): I am feeling very upset. Your products and services are very bad.1
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