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Importance of Communication Skills in Business (DOC)

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Added on  2020-11-12

Importance of Communication Skills in Business (DOC)

   Added on 2020-11-12

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COMMUNICATION SKILLSIN BUSINESS
Importance of Communication Skills in Business (DOC)_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT.......................................................................................................................1TASK 2............................................................................................................................................1Oral communication...............................................................................................................1TASK 3............................................................................................................................................2Communication in writing......................................................................................................2CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
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INTRODUCTIONCommunication is a process in which message are conveyed and received between two ormore individual. For this, it is important that people uses similar language which can beunderstood by both sender and receiver (Escartin and et. al., 2014). Thus, it is an effective toolfor communicating at workplace in order to establish a better relationship. Report will highlightdifferent kinds of theories that accompanying communication other than this it also includesmodel. Further in this assignment oral communication is also included which he/she uses forinteracting with one another. Lastly, communication writing and its skills such as C.V., letter ande-mail is mentioned in this report. TASK 1Covered in PPTTASK 2Oral communicationThis is considered under verbal communication which consist of words. For this, it isnecessary that two or more person are included in conversation. Therefore, it is important that aperson uses good figures and speech so that they can easily influence others with the talks.Further as there is only one medium through which an individual i.e. mouth thus, it is essentialthat choice of speech is appropriate (Urios and et. al., 2015). In context with business operations,this is an effective process as it give immediate response as compared with writtencommunication. Oral communication is gives appropriate results but secrecy is not maintained because ofwhich most of the companies fails to establish things top secret. For sustaining a better positionin market area through oral communication they try to get feedback and reviews in order to knowcurrent trends so as to satisfy needs and wants of customers. This will enable company ingenerating more and more revenues in speculated time frame (Friedner, 2015). As per the casestudy it has been evaluated that customer is frustrated because product was not delivered on time.A short conversation of interview is mentioned below that was happened between consumers andmanager. Interview Conversation1
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