Communication Skills for Business

This project assignment assesses students' understanding of communication skills in a business context. It requires them to present on communication theories, demonstrate oral communication skills through a simulated conversation, and provide evidence of competent written communication through various documents.

Communication Skills for
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 – Theories of communication ...........................................................................................1
Covered in ppt.............................................................................................................................1
TASK 2 – Oral communication ......................................................................................................1
TASK 3 – Written Communication.................................................................................................2
Conclusion.......................................................................................................................................5

INTRODUCTION
Communication is a most essential process in any business or organisation, it helps in
sharing or transferring ideas and thoughts among two or more individuals. The communication
skills are the capabilities to identify the behaviour or personality of individuals, it also supports
in handling critical conditions in personal as well as professional career of an individual. This
report is in context to communication process at a work place or a business environment, the
study will also identify different communication models and theories with an effective
presentation on oral communication. In addition to this the report determine different tools which
can be utilised to develop a significant communication in a company or organisation.
TASK 1 – Theories of communication
Covered in ppt
TASK 2 – Oral communication
Communication assist in handling various issues and typical conditions raised at a work
place or working environment. According to the given scenario a customer is frustrated with the
delivery of a product, the customer took a holiday from his work to receive the delivery but
didn't get the product delivered. The entire conservation with customer is as mentioned below -
Me – Good Evening Sir,
Customer – Finally, you are here!!!
Me – Yes, sir I am here with the product you ordered.
Customer – Do you have any idea when I was supposed to be receiving this order???
Me – I know your order is delayed for two days.
Customer – Do you have any excuse for this late delivery??? I took a day of from my work and
I didn't get the order!!
Me – Please listen to me sir It's not our fault.
Customer – Yes!!! It's my fault as I trusted your company!
Me – No sir, actually there is issue with the payment of the product you ordered.
Customer – Payment??? Are you serious. I made the payment the same day from my bank
account.
Me – Sir, I can show you the information regarding the payment, It failed. The company still
processed your order as you are a valuable customer.
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Customer – Let me check my bank statements.
Me – Okay sir.
Customer – I am really sorry, the payment failed but I don't know how.
Me – It might be an internet error. But do not worry here is your product you can pay by cash
now.
Customer – I appreciate your company for this. Here is your payment.
Me – Thank you sir, you are welcome.
Customer – Thanks to you too.
TASK 3 – Written Communication
CV
Smith jones
101 Royals Worcester
London, UK Mobile:xxxx
Tel:xxxx [e-mail]
Professional Summary
Versatile Budget Accountant who remains current on sound accounting guidelines and related
chronicle or following innovation. Experienced with individual and group extends in an
assortment of workplaces. Particularly involvement with financing and managing an account
rehearses, spending arranging and routine inspecting to guarantee quality. I am profoundly
committed towards my work as dedicated is my key expertise. I have compelling relational
abilities that assist me to introduce myself in better way. My execution in whole career till now
is profoundly valued by past managers.
Qualifications
 Bachelor's degree in accountancy Master's in Accounts and management
Core skills
1. Great learning of managing an account and fund
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2. Great foundation in MS Office and spreadsheet planning
3. Involvement with spending planning and investigation Ability to decide wasteful aspects
and present arrangements Solid systematic and imaginative reasoning aptitudes
4. Capacity to take care of issues
EXPERIENCE
1. June 2017 to June 2018 MR and Associates, Inc. London, UK Budget
2. Bookkeeper or accountant
3. Created and kept up quarterly and also yearly spending plans. Arranged and Organized
inward or outside reviews.
4. Managed customer accounts. Arranged week after week finance distributions.
5. Performed month-end shutting process. June 2016 to June 2017 London Manufacturing
Corp. London, UK Budget Accountant
6. Helped senior officials with spending readiness. Directed occasional surveys on stock.
7. Arranged month to month and quarterly spending report. Created and actualized
productive bookkeeping frameworks. Performed day by day accounting obligations.
Letter
From – [e-mail]
To – [e-mail]
Subject – Excellent performance
I truly value your performance and efforts for getting the arrangement our organization earned
in yesterday's meeting with the customer. You displayed the organization's items and
administrations in amazing way, The data you conveyed was exceptionally effective and
powerful. The customer was extremely awed with your introduction which helped us to get the
arrangement and the mass request. Your endeavors should be valued and therefore I am sending
you a blessing in the interest of our organization. The representatives were extremely upbeat to
see you indicating you aptitudes and capacities, I trust you proceed with this appealing
performance in the workplace. Your great work is influencing different representatives to
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enhance their working abilities and execution. This will enhance the general execution of the
organization. Managers of the organization is likewise valuing you execution and work. They
need me to focus on building up your aptitudes facilitate with the goal that you can be elevated
to the post of a Manager soon. You should perform new parts and obligations and we trust you
will do it effectively. The diligent work and endeavors you are putting for the development of
the organization are exceptionally noticeable and we as a whole are holding up to consider you
to be a chief. We are extremely anticipating work with you for a more extended period so we
can accomplish new goals together.
Regards,
CEO – Mr. George
Tesco.
Employment letter
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3/20/2018Mr. Tony marks
Century Apartment Complex
25 Century Lane
London, UK 13243
Subject: Letter of Employment Verification for Mike Williams
Tony marks
Mike Williams has been employed as a Marketing Manager at Smith Industries since Jan 15th,
2010.
Mike's annual salary as of 3/20/2018 is $50,000.
He works on a full-time basis.
Please contact me at xxxx if I can be of any additional service.
Sincerely,
Smith Jones
Smith Industries
25 Century Lane
London, UK 13243
Conclusion
The above report concluded that communication is an essential process that helps in
building coordination within a business or organisation. The report determined various
communication theories, various types of written communication are included in the report along
with a conversation between customer and employee. The report overall presented different
types of communication methods which are used in working environment or business.
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