Communication Skills for Business

Communication
Skills for
Business

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................3
TASK 2..........................................................................................................................................................3
TASK 3..........................................................................................................................................................4
CONCLUSION...............................................................................................................................................7
REFERENCES................................................................................................................................................8

INTRODUCTION
Communication skills are required in order to ensure that the right message is given to
the intended person (Charoensukmongkol and Sasatanun, 2017). They are a must in a candidate
so that desired success can be obtained without facing any issues or problems. These skills are
extremely essential so as to ensure that the right candidates are selected in an organization for its
work. In this report, a detailed analysis will be made on communication done by the businesses,
oral communication for the purpose of conversing in a competent manner. Also, specific focus
will be made on communicating properly in writing.
TASK 1
Covered in PPT
TASK 2
Oral communication refers to a process of expression of ideas through the medium of
speech and it is important for playing a crucial role in the life of students (Cigar, 2017).
Role-play of conversation with an irate customer-
Me: Good Morning Sir. How are you?
Customer: Not fine at all. The delivery which your company promised at time has not
been yet received by me. So many days have passed and I am still waiting for my parcel order.
Me: Sir please calm down. Relax. Sit here and tell me in detail about your problem so
that I can take the right steps for solving it.
Customer: I had ordered a mobile phone with an ecommerce company which was
supposed to be delivered to my home within a few days. The courier responsibility lies with your
company only.
Me: I understand your problems sir and the issues which you must be facing due to the
non-receipt of your parcel order. Can I request you to provide me with the order tracking number
please so that I can check the status of your parcel with our company.
Customer: Yes. Here it is. The number is 469128.
Me: Let me check the status of order sir.
Customer: Sure.