Apply Communications Strategies in the Workplace - Desklib
Verified
Added on 2023/06/08
|7
|1356
|270
AI Summary
This study material covers various aspects of communication strategies in the workplace, including anti-discrimination laws, meeting preparation, code of conduct, and communication styles. It also discusses techniques for improving cross-cultural communication and resolving conflicts. The Fair Work Act, 2010 is also mentioned.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
Unit 5BSBXCM401 Apply communications strategies in the work place
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
Question 1 The anti discrimination Act, 1977 states racial, sex-based or other discrimination in circumstance is unlawful and supporting promotion of equality of opportunity between all persons. This act ensures that communication between employees remains anti discriminatory by making discrimination unlawful so that employees make an effort to eliminate discrimination in communication. Question 2 MeetingPreparation:Accordingtothisprocedure,meetingpreparationinvolves identification of objectives and audience, schedule and location, items to be addressed at the meeting, developing suitable meeting material, making and distributing meeting agenda and booking facilities. This procedure helps conduct meetings formally and attain its objectives. Staff Records: This staff management policy states that employee information will be stored and protected on the company cloud storage. It supports better communication by supporting secure storage of data. Question 3 Code of conduct explains the principles, standards, ethical and moral expectations of the company in context of its workforce. Code of conduct helps inform employees about the organization's culture of ethics and compliance. In this way employees communicate with various stakeholders of the company ethically complying with organizational ethical and moral guidelines. Question 4 The code of ethics implemented by CBSA is easy to understand and informs employees about expected ethical behaviour from them. It promotes inclusive communication, honesty, sustainability, professionalism and accountability among the employees leading to positive communication and better brand image. Question 5 Visualizing what the speaker is saying:Visualizing the idea presented by others in professionalsituationscanimproveownunderstandingofwhatothersaretryingto communicate. 3
Asking clarifying questions: This technique involves asking clarifying questions to others to get better comprehensibility of what is being said. Question 6Analysing performance metrics: Employee performance metrics relevant to the feedback can be examined to understand if the employee is understanding and implementing the feedback effectively.Cyclic feedback: Feedback loop can be created to determine of the previous feedback was effective. Examining goals; Goals of the employees can be examined to see if feedback is supporting their attainment and check its effectiveness. Question 7Valuing Diversity: This principles highlights the importance of accepting and respecting differences between varying cultural backgrounds.Institutionalizing cultural knowledge: This principle involves integration of cultural knowledge into every aspect of the organization, Adapting to diversify: This principle revolves around implementing structures, policies, values, behaviours and practices which support cross-cultural communication. Question 8 PPT is useful communication method for completing three hour staff training session as it combines visual, verbal and written communication. Written communication method such as handouts can be used for conveying review of team projects. Email is suitable digital written communication method for providing instruction on daily data back-up. Question 9 Video-Conference: During meeting with international clients. Face-to-Face Discussion; Conducting interviews for promotions. Telephone: Communicating with suppliers regarding orders. Email: Taking approval from senior management on projects. 4
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
SMS: Talking with employees on remote working. Facebook: Communicating with public, recruitment candidates or target consumers. Question 10 Themainfeaturesofpassivecommunicationstylearebeingapologetic,self- deprecating, incessant permission asking, poor confidence, anxious behaviour, lack of eye contact, poor body language, poor body posture and extreme sensitivity. Aggressive communicationstyle is characterized by being commanding, demanding, condescending, verbally abusive, expressive, opinionated, maintaining intense eye contact, dominating body language, high tone of voice, blaming others and making offensive comments. The characteristics ofassertive communicationstyle are assertive posture, direct eye contact, high level of clarity, positive language, non-threatening language and right timing. Question 11 Characteristics of :-Verbal Communication: Usage of concepts to communicate, direct or indirect relation to subject during communication and usage of voice as the essential medium of verbal communication.Non-VerbalCommunication:Informality,usageofeye-contact,gestures,facial expression, body movement, and touch, paying attention to space and inconsistencies. WrittenCommunication:Usageofspellingandgrammar,highlevelofclarity, importance of composition, high level of formality and inclusion of relevant details. Question 12 Practising listening; This technique can be used for reducing miscommunication because of cultural difference and improving cross-cultural communication. Increasing cultural sensitivity; Higher cultural sensitivity helps improve cross-cultural communication. This is because it makes employees respectful of individuals from different cultural backgrounds. Improvingemotionalintelligence:GoodEmotionalIntelligencehelpsindividuals understand meaning of gestures and emotional cues lost because of cultural differences. 5
Question 13 The conflicts between Sue and Jane will have significant negative impact on the functioning of the team. It will create challenges in completing team meetings effectively as two employees are refusing to interact and collaborate with each. Other. There will also be challenges in implementing activities as the team will not be able to reach maximum synergy. The conflict between Jane and Sue has escalated to level of name calling which may create negative environment in the team. It can also lead to formation of groups supporting Jane and Sue in the conflict resulting in reduced team efficiency. Question 14 The behaviour displayed by Jane and Sue did not comply with CBSA code of ethics and both of them did not maintain their integrity and professionalism. Sue not following Jane's plan disobeyedCBSAcodeofethicsaboutaccountabilityandhonesty.Janealsobehaved unprofessionally by engaging in mean spirited name calling. Question 15 The conflict will be resolved by officially carrying out employee grievance procedure for the issue of conflict between Jane and Sue. This will involve the steps of acknowledging employee grievance, conducting formal investigation, writing conclusion and calling mediator and taking action on the basis of agreement reached or recommendation provided.In this way the employees will be able to resolve the issue formally without any further conflict affecting team performance. Both the employees and other parties involved in the conflict will get opportunity to represent their side of the story and get the best results. The grievance procedure will be documented to record the process of resolving conflict. Question 16 The Fair Work Act, 2010 applies to the case study of Jane and Sue because it introduces a national workplace relations system and legal framework for employee employer relations. It's important to establish effective employee communication.Employee disputes can be resolved through mediation and negotiation under the fair work act. 6
Question 17 Potential Risk: There is risk of electrical accident as employees will be using various electrical equipment which are not wireless. This can lead to electrical hazard such as electrical fire due to mismanagement of electrical products. Challenges when delivering video presentation: Technical difficulties are the primary challenge affecting delivery of PPT presentation including projector or laptop stoppage. Failing to address employee concern and engaging them emotionally to reduce boredom are some other challenges associated with delivering PPT presentation to employees. There is also barrier of using too much technical terminology resulting in lack of understanding of employees. 7