The Advantages of Information and Communication Technology (ICT)

This assignment delves into the advantages of Information and Communication Technology (ICT) drawing upon a collection of academic resources. It examines how ICT has revolutionized diverse sectors, highlighting its positive impacts on communication, business, education, healthcare, and more. The analysis is grounded in scholarly articles, books, and reputable online sources, providing a well-supported exploration of ICT's transformative role in contemporary society.

COMMUNICATION

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.2Use of communication skills in health and social care..........................................................1
1.3 Techniques of dealing with improper interpersonal communication....................................2
TASK 2 ...........................................................................................................................................2
1.4 use of strategies to support users ..........................................................................................2
3.1 Use of standard ICT software...............................................................................................2
2.4 Methods to improve communication process.......................................................................3
2.1 Influence of culture and values on communication process.................................................4
TASK 3 ...........................................................................................................................................4
INTRODUCTION.......................................................................................................................4
1.1 Communication theories to explain interaction process in health care.................................4
2.2 Impact of legislation, charters and code of practice on communication process..................5
2.3 Effectiveness of organizational systems or policies in promoting better practices in
communication............................................................................................................................6
CONCLUSION...........................................................................................................................7
TASK 4............................................................................................................................................7
INTRODUCTION.......................................................................................................................7
3.3 Influence of legal consideration while using ICT in health and social care.........................7
3.2 Benefit of using ICT in health and social care for users, care worker and organization......7
CONCLUSION...........................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Communication is a two way process. It includes a sender and a receiver. It is the process
which connects people together. This assignment is based on communication and targets on the
communication skills and theories in health and social care. It would also analyse the techniques
to deal with improper interpersonal transmission among individuals. Evaluation of use of
strategies for supporting service user and define the influence of cultural factors and values on
communication process (Agrawal, 2012). The report also explains the impact of charters,
legislation and codes of practice on communication process and evaluation of company's system
policies effectiveness in encouraging right practice in transmission. It suggest the ways to
improve communication process & access the use of ICT software to support working in social
care and health. Apart from this, impact of legal consideration on health and social care and ICT
benefits are also defined.
TASK 1
1.2Use of communication skills in health and social care
Communication is a process in which two or more peoples share information. Exchange
of information takes place in this process. Interaction among individuals should be effective and
clear. It allows people to interact and form healthy relationship with others. Communication
skills include questioning, explanation, listening, paraphrasing, consultation, summarizing and
monitoring. Good listening skills help the individuals in hearing other person's views. In health
and social care sectors, it helps the professionals in understanding what the patients want to say.
It assists in understanding the problems of individuals and providing proper treatment.
Communication helps in administer better services to the service users. Good interaction allows
the sufferer to express what they feel. Interpersonal communication between doctor and patient
has potential to assist sufferer's emotion and serve better care, whereas, high voice may create
barrier in communicate message. In health and social care, the professionals needs to
communicate carefully in slow voice (Birdwhistell, 2010). Good communication skills helps in
conveying message properly and good listening helps in understanding properly what other
person wants to say.
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1.3 Techniques of dealing with improper interpersonal communication
Interpersonal communication takes place when different people come together and share
thoughts for the well-being of individual. It helps in interaction with others and includes non
verbal & verbal communication and listening. The theory applicable in case is Social exchange
theory which is based on decadent that is people minimise pain and maximise pleasure and
uncertainty reduction theory which is based on more understanding about others are used in it.
These theories helps in creating more interpersonal human relationship (Broadbent, 2013). In
order to deal with improper communication, training should be given to healthcare assistant. The
organisation require to address their procedures and policies in order to ensure that all the
individuals realize their duty when encouraging equity & diversity. The professionals should be
aware of his own opinions, views and attitudes.
TASK 2
1.4 use of strategies to support users
Using good technique of communication is necessary for health and social care sector in
order to meet the needs of the individuals. Different strategies are used to make communication
effective . To overcome barrier it is necessary learn and understand others need. Particular form
of interaction such as sign language, slang expression, non verbal communication, lip reading are
used for individuals with disabilities. Put things such as, glasses for people with visual problem
and comfortable them (Choi and et. al., 2010). Signed language can used for the people with
hearing problems. It involves the use of face, hands and body. Such strategies should be
formulated by the help of which the individuals can interact easily and in effective way.
3.1 Use of standard ICT software
Different standard ICT software are used in health and social care centres. Some of these
are word processor, power point, database, monitor, spreadsheet, email, internet etc. these
software packages supports work in health care centres. Each application have its different role
and feature. Communication and information technology includes all the tools of communication
such as cell phones, radio, television etc. some services are also linked with them such as
distance learning and videoconferencing. Some technologies that are useful for health care
centres are -
 Display technologies
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 Capturing technologies
 Technologies for communication.
Right information should be shared to right individual at right time and customization is
needed in it so that only desired individual can get information. Some applications that are used
at large scale are- Graphic software : Images can be created and edited by this. Database software : Data can be managed by the use of it. Desktop publishing : It assist in producing magazines, notices, news letters etc.
 Presentation software : It helps in making presentations.
Internet plays an important role in communication (Du, Bhattacharya and Sen, 2010). It is
proved to be an important source as the network assist the firm to share data and information. By
email, database, bulletin boards etc. , it also helps in communicate. Data and messages can be
shared from one place to another all over the world by the help of internet.
2.4 Methods to improve communication process
Health and social care centre can improve its communication process by the following
ways-
Formulation of strategy : Creating different communication policies and strategies and
implementation of these can help in improving communication. These strategies are framed
according to the needs of staff members as well as customers. Different technologies and
machineries are used for proper communication. The customers need to share real information so
that effective strategy can be developed by the organisation. Behavioural prospect of patient
should be considered while formulating any strategy so as to administer better care and treatment
(Elgala, Mesleh and Haas, 2011).
Feedback : For improvement in communication process, this is the best method used by
the firm. Way of communication should be monitored properly and administrator needs to
provide feedbacks on it so that effective communication takes place.
Implementation of laws and policies : execution of various laws related to ethical
behaviour helps in making effective communication process in the organisation. These laws must
be followed by the service administrators so that real outcomes of the service can gain.
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2.1 Influence of culture and values on communication process
NHS is a national health service sector which works with distinct kinds of people all over
the world. Today, UK is turn into a nation with many cultures, so it is necessary for the health
and social care centres to be aware of different cultural aspects, tolerant society and language
barriers, so that the unsatisfying needs of the society can be fulfilled. The service administrator
should have to treat every individual in an ethical and well being manner (Ellison, Steinfield and
Lampe, 2011). The top management also pays attention towards the beliefs, values and morale of
their staff members.
Besides this, it is necessary that the culture of the organisation should be positive and
strong so that all the staff members can be work with complete freedom and respect. The
differences in culture sometimes create human discriminations. It is an ethical responsibility of
the employees as a health care administrator to respect the values and backgrounds of their
patients. By this, the sufferers feel comfortable and they can freely share the health issues and
problems clearly to the health care professionals. The employees have their own mindsets against
social differences such as caste, creed, religion, gender etc. On the basis of such factors, the
health care employees can not discriminate among the patients. It is the responsibility of the staff
members to administer effective and quality services to their patients by giving respect and
equal value and importance to all (Mathivanan, Ji and Simpson, 2010). So, it is clear that all the
individuals should have been treated equally and give equal respect to one another and interact
with each other in a proper way so that they are able to work effectively in an organisation.
TASK 3
INTRODUCTION
Communication process is a method of transferring accurate information or data from one
party to another in to share their opinions with each other. This report is going to explain the
relevant theories of interacting which is used by organization engaged in providing health or
social care services. Along with this throw some lights on influence of various acts or laws that is
enacted by legal or advisory bodies in respect to communication process. At last effectiveness of
this process at workplace is also outlined.
1.1 Communication theories to explain interaction process in health care
The management
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National Health Services
United Kingdom
Date: 29th December 2017
Subject:- Utilization of communication theories in health care services.
Communication is an appropriate mode of sharing thoughts or ideas with one another
and act as a major tool in creating a healthy relations with other individual. Thus, number of
scholars are expressing their opinions on interaction process which is further explained:-
Humanistic:- According to this approach every person who requires care are loving members
of entire community (Mc Croskey, 2015). Therefore, it is applied in circumstances where
dignity or respect, self-esteem of a person is involved. Thus, HR department of NHS are always
conducting standardized training session in order to groom their employees so that they can
treat service users in a humanistic way.
Behaviourist:- This theory is involved in studying the mental status of a person.
Cognitive:- It is a study of brain or intelligence of specific person. Thus, cognitive theory
engaged in storing the confidential information or data in various forms such as; coding,
decoding, encoding etc.
Psychoanalytic:- Their main objective is to study the stress level, emotions and numerous types
of behaviour of a person.
Hence, it has been assessed that managerial team of NHS are responsible for trained
their employees in more efficient manner so that they get succeeded in offering corrective
source of interaction to their consumers (Merolla and et. al., 2014). However, they can apply
psychoanalytic theory and various other approaches at workplace in order to run their business
operation in more smoother way.
2.2 Impact of legislation, charters and code of practice on communication process
The Management
National Health Services
United Kingdom
Date-29th December, 2017
Subject:- Influence of legal laws, charters and code of practice on communication.
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In today's scenario number of association are established by governing bodies for
preventing confidential information or data at health care sector in order to create environment
free from any fraudulent activities. Legitimate bodies plays a very useful role in amending
different norms or acts in order to protect secret information from damages. Therefore,
managerial team of every association need to consider charters, code of practice and legislation
while maintaining the efficient practices in an organization. Thus, NHS is preferring these
relevant tools during communication process as well as while defending private evidences or
news (Neely, 2010). Along with this they also get succeeded in creating a equality at workplace.
Hence, as per given case study service provider of NHS are responsible to maintain equality
amongst Mrs. Gina and other users. As a result it helps in creating a positive environment
which aids entire team member while treating Mrs. Gina in a minimum time period. It means
manager of HSC needs to recognize about Equality act which was introduced in around 2010.
2.3 Effectiveness of organizational systems or policies in promoting better practices in
communication
The Management
National Health Service
United Kingdom
Date:- 29th December, 2017
Subject:- Effectiveness of association system in promoting good practices in communication.
Effective process of interaction is essential for HSC in order to attained short term or
long term mission by passing corrective information at workplace. In fact every organization
utilized their own way of designing policies, systems, norms, rulers and regulation for entire
association by considering interest of their staff members. In order to maximize their
productivity and to maintain effective interaction process it is essential for them to get aware
about effectiveness of better communication. Thus, NHS also have their definite working
structure or norms which resulted in effective outcomes as well as promote employees to bring
excellent working practices (Wang and et. al., 2014). Some of the relevant policies of HSC are
described below:-
-Offering best services to required person.
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-Follow necessary legal laws, code of practices and various other norms.
CONCLUSION
From the above task it has been summarized that legal laws, charters, communication
theories and various other norms plays a major role in health care sector as it aids in preventing
confidential information from exploitation. Moreover, shows efficiency of acts which is enacted
by legislation in promoting effective interaction at workplace.
TASK 4
INTRODUCTION
Information communication technology is a very broad network which consist of various
types of tools or techniques that is used by health care sector while transferring necessary
information from one to other (Yu and et. al., 2011). Thus, below task is going to describe
impact of legal laws while adopting ICT technology at workplace as well as its benefits for users
and staff members in respect to the given scenario.
3.3 Influence of legal consideration while using ICT in health and social care
ICT is an appropriate technology which is used by NHS while running their business in
order to transmit relevant information in a minimum duration which helps in protecting users
from emergency cases. Mr Jeff is a employees who was currently hired in HSC for caring patient
suffering mental disorders. Thus, initially Mr. Jeff was trained on legal bodies, organizational
policies or systems which he requires to obey while performing job role. Generally, it has been
analysed that according to legal laws information passes by using ICT are free from any mistakes
or errors as it is send by sender which is received by receiver due to availability of password
system that is set by specific person. Hence, ICT have a greater impact on a HSC due to its
effectiveness or easy to understand without acquiring any help from others.
3.2 Benefit of using ICT in health and social care for users, care worker and organization
Information communication technology is highly beneficial at HSC because it aids in
transferring data in a minimum time period which will safeguard the duration of an association.
Along with this system can be accessed 24*7 that is beneficial for entire corporations as well as
patients (Advantage of ICT, 2015). For example; according to given scenario Mr. Jeff can easily
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accomplish their assigned job with the use of computer system. Thus, various benefits of ICT is
described below:-
 Access information about patient with the help of computer system.
 Home treatment is also possible with the use of advanced technology after discharging
patient.
 Immediate action will be taken.
 Maintain collaboration between staff members by providing instant data.
 Minimization of time frame.
(Source:- Advantage of ICT, 2015)
Thus, it is identified that ICT is very much advantageous for employees, patients and
entire corporation by providing necessary facilities to them.
CONCLUSION
From the above section it has been concluded that information communication
technology plays a very crucial role in passing the necessary data from one place to another.
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Illustration 1: Advantage of ICT

Along with this, it is analysed that legal bodies have enacted various norms which is essential for
NHS while performing their job.
CONCLUSION
By concluding this overall assignment it has been summarized that communication is an
appropriate process of transferring relevant information or data from one person to another wit
the use of effective tools. NHS is a very famous health care department whose main motive is to
provide immediate facilities to requisite people and tries to promote usage of ICT at workplace
due to efficiency. Hence, after studying this project, learner should get aware about advanced
technology of interaction process.
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REFERENCES
Books and Journals
Agrawal, G.P., 2012. Fiber-optic communication systems (Vol. 222). John Wiley & Sons.
Birdwhistell, R.L., 2010. Kinesics and context: Essays on body motion communication.
University of Pennsylvania press.
Broadbent, D.E., 2013. Perception and communication. Elsevier.
Choi, J.I and et. al., 2010, September. Achieving single channel, full duplex wireless
communication. In Proceedings of the sixteenth annual international conference on
Mobile computing and networking (pp. 1-12). ACM.
Du, S., Bhattacharya, C.B. and Sen, S., 2010. Maximizing business returns to corporate social
responsibility (CSR): The role of CSR communication. International Journal of
Management Reviews. 12(1), pp.8-19.
Elgala, H., Mesleh, R. and Haas, H., 2011. Indoor optical wireless communication: potential and
state-of-the-art. IEEE Communications Magazine. 49(9).
Ellison, N.B., Steinfield, C. and Lampe, C., 2011. Connection strategies: Social capital
implications of Facebook-enabled communication practices. New media & society.
13(6). pp.873-892.
Mathivanan, S., Ji, H. and Simpson, R.J., 2010. Exosomes: extracellular organelles important in
intercellular communication. Journal of proteomics. 73(10). pp.1907-1920.
McCroskey, J.C., 2015. Introduction to rhetorical communication. Routledge.
Merolla, P.A and et. al., 2014. A million spiking-neuron integrated circuit with a scalable
communication network and interface. Science. 345(6197). pp.668-673.
Neely, M.J., 2010. Stochastic network optimization with application to communication and
queueing systems. Synthesis Lectures on Communication Networks. 3(1). pp.1-211.
Wang, C.X and et. al., 2014. Cellular architecture and key technologies for 5G wireless
communication networks. IEEE Communications Magazine. 52(2). pp.122-130.
Yu, C.H and et. al., 2011. Resource sharing optimization for device-to-device communication
underlaying cellular networks. IEEE Transactions on Wireless communications, 10(8),
pp.2752-2763.
Online
Advantage of ICT, 2015. [Online]. Available through<https://www.promptcloud.com/blog/Can-
You-Imagine-a-World-without-Data>.
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