Theories of Communication to Health and Social Care
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Added on 2019-12-03
Theories of Communication to Health and Social Care
Added on 2019-12-03
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COMMUNICATION IN HSC
TABLE OF CONTENTSINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1 Theories of communication to health and social care contexts.................................................31.2 Use communication skills in a health and social care context...................................................41.3 Methods of dealing with inappropriate interpersonal communication between individuals...41.4 Use of strategies to support users with specific communication needs....................................5TASK 2 ................................................................................................................................................62.1 Explain how the communication process is influenced by values and cultural factors.............62.2 Impact of legislation, charters and codes of practice on the communication process in HSC. .62.3 Effectiveness of organisational systems and policies in promoting good practice in communication.................................................................................................................................72.4 Ways of improving the communication process in a health and social care setting.................7TASK 3 ................................................................................................................................................83.1 Accessment and use of ICT software packages to support work in health and social care......83.2 Benefits of using ICT ................................................................................................................93.3 Impact of legal considerations in the use of ICT on health and social care...............................9CONCLUSION..................................................................................................................................10References...........................................................................................................................................11
INTRODUCTION Communication plays most important role in health and social care organisations. To satisfydiverse patients, it is necessary to communicate properly and suggesting right solutions to them.There are many communication skills which doctors and nurses should posses for effectivecommunication. This leads to improve the performance of health and care organisation and alsoincrease its market position (Covello, McCallum and Pavlova, 2012). The report consists of various theories and methods to improve communication skills,factors that affect communication process in health and social care organisations. Along with this,report consists of use of information technology in the field of effective communication. In the end,the study is summarised with findings. TASK 11.1 Theories of communication to health and social care contextsThere are various theories of communication in social care. As per the case study, thecommunication in health care firm is inappropriate which leads to dissatisfaction to patient. Thetheories of communication which firm need to follow are as below:SOLER Theory: This theory was introduced by Egan. As per this theory, there are somemicro skills through which individual can improve his communication. Soler is all aboutnon verbal listening. In this, Soler stands for: S- Sit attentively, O- open posture, L- Leaningforward, E- Eye contact with another person, R- Relaxed body language. By following allthese instructions health care organisation can improve their communication skills (ArgyleTheory, 2015).Communication cycle: This theory was given by Argyles. According to this theory,communication takes place in different stages. In first stage, idea comes into the mindrelated to the topic person wants to talk. In second stage, idea is coded in the form ofmessage when he wants to talk. Then in third stage, message is delivered to that particularperson and in next stage, message is being received by receiver. Person decodes the messageinto his language to understand it.Tuckman's Stages of group interaction: This theory introduces some stage which is:Forming, storming, norming and performing. By following all these stages properly teamcan achieve its targets through effective communication and performance. Social care firmneed to apply this theory so that they can work as a team which results to bettercommunication among them (Covello, McCallum and Pavlova, 2012).Humanistic Learning theory: This theory is value driven and focuses on the prescriptions
rather than description. By applying this theory in the working environment of health carefirm, team can be able to make social workers learn values, morale and ethics. By focusingon the human freedom, dignity and potential health care organisation will be able to improvethe communication and cooperation between service users and workers. Social Learning Theory: This theory helps in learning by using observation, modelling andimitation. With the help of these methods, nurses and doctors can learn from each other sothat they can improve their communication and other related skills. This will help inimproving the relationship with service users. 1.2 Use communication skills in a health and social care contextCommunication skills refer to the ability to transfer the information from one person toanother. For better communication among nurses, doctors and patients, it is important to have goodcommunication skills. They have to use the following skills for effective communication:Questioning: By asking right question by doctor to patients at right situation can improvethe communication between them. Through this, doctors can get detailed information aboutpatient's problem which helps in finding right solution (Arnold and Boggs, 2015). It resultsto appropriate medication and treatment.Clarification: After gathering all the information from patient, doctor needs to clarify andexplain the reasons behind that problem. This clarification should be proper which does notlead to any kind of confusion or misunderstanding. Reflecting: Through this doctor needs to paraphrasing and restating his feelings and words.This skill results in clarifying any confusion and let patient know that doctor is listening andpaying attention to his words. This requires accurate perception of doctor (Hughes andFerrett, 2012). Empathy: This is a skill of watching situation as per doctor's perception. This leads toincrease social interaction between doctor and patient. It contain understanding yourself,understanding doctor and nurses, and non verbal communication (Empathy, 2015).Summarizing: This skill is for better communication and conflict resolution. It makes bothpatient and doctor confident that whatever communication takes place between them is100% clear and there is no confusion and misunderstanding (Communication and conflict,2015).Active Listening: At the time of talking, people generally do not listen or half listen to eachother which cause misunderstanding. In the given scenario, this method can help in proper
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