(Solution) Community Engagement- PDF
Added on 2020-12-18
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COMMUNITYENGAGEMENT
Table of ContentsIntroduction......................................................................................................................................1The sector in which it operates, the size, structure and explain its goals, mission and values...1Identify its customers and what they expect from the organisation in terms of goods and/ orservices........................................................................................................................................2Include a SWOT or PESTLE analysis to support your explanation...........................................2Explain about the role of the employees within the organisation and how they support theorganisation achieve its goals .....................................................................................................4Explain about training and development and why this is important to organisations................4Select a role from your chosen organisation and explain the importance of this role to theorganisation ................................................................................................................................5Explain the skills and knowledge needed to carry out the role...................................................5Explain what training and development requirements need to be considered............................6Conclusion.......................................................................................................................................6.........................................................................................................................................................7
IntroductionCommunity engagement refers to the process in which group of people works togetherfor community in order to address those issues which impacts over its well being. It iscommunity oriented activity that contributes in building positive relationship among communitymembers (Habibi and et. al., 2014). This present report is based on Nando's, an internationaldining restaurant founded in South Africa in1987. This restaurant is one among the leadingcompany who operates its business at in approximately 35 countries with 1000 outlets. Thisreport is going to provide detailed information on size and structure of Nando's. Further, itdescribes about its targeted customers according to their offered products and services. It alsodeeply conducts SWOT analysis in order to analyse their internal as well as external factorswhich impacts over growth of company. Additionally, need and importance of training anddevelopment sessions for Nando's are going to be elaborated. The sector in which it operates, the size, structure and explain its goals, mission and valuesNando's is a top leading chain restaurant belongs to South Africa. This company is large in sizeand operates its restaurants in numerous of countries with the medium of outlets. Nando's ismainly offering its specialised Portuguese style chicken dishes in its outlets. Organisational structure: Nando's follows flat organisational structure in which thereare few or no individuals between top level managers and sub-ordinates working in anorganisation. In this context, it will helps Nando's in satisfying its employees needs andrequirements which will make its workforce effective and efficient (Baldus, Voorhees andCalantone, 2015). In this structure there are only three levels of management which aremanaging director, managers and staff members, which helps the chosen organisation Nando's,in saving costs and increasing its productivity. It also helps an organisation in making decisionmaking process easier as compared to other form of organisational structure.Goals: The main goal of Nando's is to convince its customers that cost which they arepaying for its food products is worth it as they are providing best in quality Portuguese stylechicken dishes. They want to make reach middle class people by providing them their foodproducts at an affordable rate.
Mission: Nando's mission is to provide best in quality food product to their potentialcustomers at an affordable rate. They are committed to serve their customers with utmosthonesty and integrity. Values: They value and respects everyone comes at their restaurant, whether they aretheir customers or staff members.Identify its customers and what they expect from the organisation in terms of goods and/ orservicesFood range of Nando's is mainly based on Portuguese theme based dishes whichgenerally attracts only those customers who are aware of this food range. It has been analysedthat main customers of Nando's basically belongs to those category which gives high importanceto healthy food. It can be said that this type of customer range only is few in number but theyeasily gets ready to pay high amount for hygiene and healthy food (Mazerolle and et. al., 2012).As per overall analysis it can be said that customer of every has its own expectation from thecompany. In relation to customer range of Nando's, expectation of its customers towards theproduct and services of this company are described as below: High Quality healthy food: It is the main expectation of customer who belongs to everyrange as they loves to get high quality to food products. Customers of Nando's expects from thiscompany to always avail healthy food to them as it will keep them away from diseases. Economic prices: Another expectation of customers of Nando's is to offer healthy foodto its customers at economical prices. This expectation basically initiates from middle classpeople as they good food with fine taste in their budget only.Quick services: Nando's offers healthy food products to its customers which generallyconsumes lots of time to get prepared effectively (O'Mara-Eves and et. al., 2013). Customers ofthis restaurants expects quick services from the staff of outlet as its quiet boring for them to waitfor food for longer period of time.Include a SWOT or PESTLE analysis to support your explanation
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