Ethical Challenges Faced by Uber: A Comparative Study

Comparative
Business Ethics and
Social Responsibility

Introduction
 The case study titled “Uber Hits a Bump in the
Road” highlighted a number of ethical
challenges faced by Uber.
 Uber has expanded its operations in 65
countries and 600 cities and it offers various
services such as peer-to-peer to ride sharing,
food delivery, ride hailing and bicycle sharing
services (Iqbal, 2019).
 The company has quickly expanded its
operations on a global stage which raised
various challenges which affects the company
and its stakeholders.

Ethical Challenges
 One of the key ethical challenges faced by Uber
is violation of rights of passengers.
 There are many incidents reported in which
passengers faced sexual harassment and
assault; however, the company did not took any
actions to avoid similar issues in the future.
 One of its drivers was charged for sexual
assault twice since the company did not fired
him the first time (Messer, 2018).

Ethical Challenges
 The company conducts appropriate background
check of its drivers before hiring them.
 It did not provide insurance coverage to its
drivers if they engage in an accident.
 The company focuses on profit maximisation
rather than protecting the interest of its drivers.
 In 2016, private data of 35 million users and 3.7
million drivers were breached; however, the
company did not reported the same (Malinga,
2019).