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ITC 493 - Competency Demonstrtioan Report: Project

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Charles Sturt University

   

Competency Demonstration Report (ITC 493)

   

Added on  2020-03-04

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ITC 493 -  Competency Demonstration Report, the project is targeted to be used in an educational institution to get information regarding the student. The project was completely implemented to provide full customer satisfaction, had a lower cost in terms of costing, and could offer newer implementation of technology to the field of customer service. I was in charge of implementing the microcontroller of the project which was the main system module of the project. It was responsible for controlling all the information of the project.

ITC 493 - Competency Demonstrtioan Report: Project

   

Charles Sturt University

   

Competency Demonstration Report (ITC 493)

   Added on 2020-03-04

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COMPETENCYDEMONSTRATION REPORTCareer Episode 2BILAL ABDULLAH
ITC 493 - Competency Demonstrtioan Report: Project_1
CE 2.1 Project InformationName of the project:Interactive Voice Response System for Educational InstitutionLocation of the project:[PLEASE FILL]Project Duration:[PLEASE FILL]Organization:[PLEASE FILL]Role and Designation during the time: Team MemberCE 2.2 Project BackgroundCE 2.2.1 Characteristics of the projectThe project is targeted to be used in an educational institution to get informationregarding the student. The project was completely implemented to provide full customersatisfaction, had a lower cost in terms of costing and it could offer newer implementation oftechnology to the field of customer service. The automated device was implemented to provideinformation based on input through the phone keypad. The numbers corresponded to twofrequencies. The frequency when matched with the internal database of the system found put thenumber being inserted. The number was then correspondingly checked with the database againand the corresponding command was executed. The module consisted of a database consisting ofpre recorded information which was common for all the calls being received by the module.Another separate database consisted of the live information which corresponded to theinformation being requested by the caller.
ITC 493 - Competency Demonstrtioan Report: Project_2
CE 2.2.2 Objectives developed for the projectThe objectives which were set for the implementation of the project are listed below:To provide better experience in terms of customer service.To provide information about a student using the phone service. To have a low cost consumption for the service and have a long term usage for the product. To implement not only inputs from the touch keypad of the phone but also implement theanalysis of the caller’s voice to provide information based on speech recognition. To remove the college authority from being the middle man in terms of sharing ofinformation with the students or their parents. CE 2.2.3 My area of workI was in charge of implementing the microcontroller of the project which was the mainsystem module of the project. It was responsible for controlling all the information of the project.Implementing the microcontroller with the visual basic software so that, the commands couldseamlessly connect to the database and fetch the required information for the caller.
ITC 493 - Competency Demonstrtioan Report: Project_3

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