Concept of Professionalism | Teaching and Learning

Running head: TEACHING AND LEARNING
TEACHING AND LEARNING
Name of the Student:
Name of the University:
Author Note:

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TASK A
a) The concept of professionalism involves proper understanding of the subject as well as
having an obvious apprehension of the way the training receives to the student.
According to Ozga and Lawn (2017) , professionalism in education and in training comes
along with a certain ethical value, where is its mandatory for the teacher to maintain a
proper standard in the training process. Moreover, it also makes it evident for the trainers
and the educators to be honest in the evaluation process, and to keep the results
confidential. A professional teacher is not expected to make use of her knowledge in the
assessments and take any deceitful decision. In accordance with this, the concept of dual
professionalism involves that the teacher should have conceptual knowledge and
expertise in the profession and should be expert in the teaching and learning process. The
deep knowledge of the educator should match with the knowledge and skills of the
subject. Densmore (2018) discusses that The National Professional Standard has set rules
and norms applicable for the various professions. According to the standards, a teacher is
expected to develop the skills, and should concentrate more on their personal
development. They should have the ability to learn more and have a better understanding
of their specialized subject. Improvement is the key to the professionalism and a
professional education trainer should keep in mind how to reflect upon themselves and
change themselves based on the surroundings and research (Ametrano 2014).
b) The professional values does influence the customer service teaching. The most
important aspect of professionalism is to maintain proper relationship with the people
around, and the values of professionalism invariably helps to maintain a professional
relationship with the customers. As per the discussion of Branch (2015), customer service

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teaching deals with the training of the employees so that they can improve a better
connection with the customers and in turn help in the customer satisfaction. For example,
the professional values of being responsible and available, can help the trainers to teach
their employees how to reply to the customer’s problems and queries with efficiency and
with immediacy (Kalantari et.al. 2016). Moreover as a professional trainer, the
professionalism and its values can help them teach the employees to seek regular
feedback from their customers, and deliver the products on special request. These are
extremely important since customer service training is all about satisfying the customers
and taking care of their needs. The professional values also would help the customer
service trainers to reflect upon their personal competence and through tits analysis, they
can work upon them and improve their skills. It could also help to improve their training
practice, with the help of which they can improve the quality of the organization since the
customers are the prime stakeholders of the organization.
c) As per the discussion of Pennington and Richards (2016), the educational policies are the
standardized ethical rules and norms that help to build the educational industry and this
policies are influenced by certain social, economic and political factors. Since the
educational policies are designed by the Government, it plays a major role in shaping the
societies and the communities because the educational policies have a positive impact
upon the learning outcome of the people. Thus in this way a major section of the society
gets impacted as the policies make it mandatory for the children to be provided with the
basic education.
The educational policies are also influenced by the economic factors which aim at
how the individuals could gain economic independence by having the basic education

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(Chen, Lin and Yen 2014). This in turn has an effect over the economic development of
the nation because factors such as the unemployment rate and the trends in the
immigration have an influence over the economy. The educational polices of the
Government actually check into the proper workforce that a nation needs, along with the
industrial needs.
Also the political factors, that have an influence over the educational policies,
involve the participation of the political parties in ensuring better education. The political
factors are interlinked with the social and the economic factors, since, factors such as
employer’s demand, and the aim to improve the gaps between the skills of the laborers
can be involved in the same. As per the discussion of Akkiraju et.al (2019), the political
leaders are often aligned with the government to make it mandatory that every young
children would receive the basic education so that there remains no low level skilled
person in the nation.
d) In an organization, policies play a very important role in guiding the employees and the
organization. The procedures followed in the organization takes place in context of these
policies. For example, every organization has the policy of equality, in respect to which
the people of the organization are obligated to treat everyone present there equally
irrespective of their caste, creed religion or gender.
Codes of practice of an organization are also few ethical considerations that the
organizational members should abide by in every respect and context. In education,
training or in an organization, a code of conduct helps to ensure that the members and the
participants behave properly, and maintain decorum in the premises (Filatotchev and