Roles and Functions of a Leader and Manager

   

Added on  2020-06-04

15 Pages4750 Words194 Views
Management andOperations
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Comparison between the roles and characteristics of a leader and manager.........................1M1 Difference between the role and function of a leader and manager.....................................3TASK 2............................................................................................................................................1P2 Application of roles and function of a leader and manager in various situations..................1P3 Application of theories of leadership consisting system and situational leadership..............2M2 Strengths and weakness of various approaches....................................................................2TASK 3............................................................................................................................................3P4 Approaches of operations management and role of leaders and managers...........................3P5 Importance of operations management in achieving business objectives.............................4M3 Leaders and managers improve efficiencies.........................................................................5TASK 4............................................................................................................................................5P6 Elements that affect decision making process of leaders and managers................................5M4 Various elements affect the business environment...............................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONConcept of operations management is concerned with design production process and toachieve control over it so firm can make products as per the specific needs and requirements ofcustomers. One of the main features of this process is that it ensures efficiency in productionprocess and at the same time help firm in utilising all its resources at an optimum level (Starr andVan Wassenhove, 2014). This concept is concerned with the entire process of production thatconverts into specific outputs for satisfying the needs of its customers. M&S (Marks andSpencer), a major British multinational retailer is chosen for the present study which deals inhome products, clothing and luxury products. Roles which a leader and managers play in anenterprise and characteristics which must be there in a leader are all given in this report. Varioustheories of leadership and different approaches are also included here. Further, main approachesof operations management and their significance in achieving business objectives are alsomentioned in this report. Along with this, major factors of business environment and their effecton decision making process of an enterprise are detailed as well. TASK 1P1. Comparison between the roles and characteristics of a leader and managerIn today's competitive business environment where needs and requirements of customerschange at a fast speed, it is essential for the firm to offer them products as per their needs so thatcompany can achieve its end goals and objectives in an effective manner. In all this, both leadersand managers play a big and effective role. These are the one who formulate strategies forbusiness and guide employees to perform well. All this ensures effective completion of businessactivities. Both managers and leaders play a significant role but role of both individuals isdifferent from each other. Leaders motivate workers to perform well and ensure development oftheir various skills. These are the one who offer solutions to the problems which workers face atworkplace. On the other hand, manager is one who formulates business policies and strategies sothat company can achieve its set goals and get a control over business operations. Manager is theone who conducts training programmes for workers so that they can handle complex businesssituations. He is the one who finds deviations in between actual and standard performance ofemployees and make efforts to remove the same. Overall, managers are the one who formulate1
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policies and strategies so that company can achieve its set targets and leaders are those whomotivate employees to work as per those plans. It is essential for leaders and managers of M&Sto perform their roles and responsibilities effectually so that company can maintain its marketshare. In addition to this, roles of a manager and leader can be understood by the points stated asbelow:Roles of a leaderLeaders of M&S perform various roles which contribute in the success of firm and theseare as follows:Encourage team building: It comes under the responsibility of a leader to encourageteam building and working at workplace. In this, leader motivates individuals to workwell with the group of individuals or in a team. One of the main advantages of this is thatit creates trust among employees and at the same time, increases their productivity.Further, it helps in creating a positive environment at workplace and provides betterresults to enterprise. One of the major benefits of team working is that it ensures optimumutilisation of all resources of enterprise. Motivator: Encourage or motivate employees to perform well is known as one of themajor role of a leader (Tummala and Schoenherr, 2011). This consists of buildingpassion and enthusiasm among staff members regarding their job and roles. For the same,number of tools and techniques are there which can be used by the leaders of M&S.Supportive: Leaders are the one who are known for supporting the employees atworkplace if they are facing any kind of difficulties in performing their role. For thesame, leaders first listen to the issues of employees and then offer solution to them. Allthis increases their productivity and enhance their morale. Role of a manager Formulate policies and strategies for business: Manager of M&S is the one who isresponsible to formulate effective policies for business. Provide training and development to employees: Manager is the one who evaluateemployee's performance to identify the gap between actual and standard performance. Ifmanager finds any kind of deviation in it then he conducts training programmes forworkers so that they can perform well and contribute more in the success of company. 2
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