Concept of Strategic Quality Management in Toyota Motor : Case Study
Added on 2020-01-23
18 Pages7296 Words139 Views
STRATEGIC QUALITY AND SYSTEMMANAGEMENT1
TABLE OF CONTENTSINTRODUCTION................................................................................................................................3TASK ...................................................................................................................................................31.1 Importance of effective operations management in achieving organizational objectives.........31.2 Evaluating the success of existing operations management......................................................42.1 Importance of effective quality management in accomplishing organizational objectives.......42.2 Evaluating the success of existing quality management processes in meeting organizational goals.................................................................................................................................................53.1 Plan a strategic quality change to amend overall organizational performance..........................63.2 Define resources, tools and systems to support business process in strategic quality change. .63.3 Implications of planned strategic quality change in an organization.........................................73.4 Design systems to monitor the implementation of strategic quality change.............................84.1 Implement the strategic quality change.....................................................................................84.2 Embed a quality culture to ensure continuous monitoring and development .........................104.3 Monitor the implementation of strategic quality change.........................................................105.1 Evaluating the outcome of strategic quality change................................................................115.2 Recommend areas for improvement to a strategic quality change that align with organizational objectives.......................................................................................................................................11CONCLUSION...................................................................................................................................11REFERENCES...................................................................................................................................132
INTRODUCTIONStrategic quality management is considered as one of the significant factors for every businessorganization as it leads operational activities to the great level of success. In other aspect, it can also bestated that strategic quality and systems management provide effective assistance to theaccomplishment of industrial objectives (Alukal, 2007). It consists of diverse factors that provide betteropportunities to business such as total quality control, quality standards, etc. In the present report, learning will focus on work culture of Toyota Motor Corporation in orderto understand the concept of strategic quality management. It will focus on various roles of operationsmanagement in an organization. It will also provide information regarding the importance of managingquality in operational activities of Toyota. It will also have a spot light on planning of various strategicchanges in context to the quality within organizational environment. Along with that, it will providelearning about effective implementation of strategic changes in the quality of work process.Furthermore, it will also assist in effective evaluation of various outcomes with regard to strategicquality change. TASK 1.1 Importance of effective operations management in achieving organizational objectivesAs per the structured study, it can be said that operation management is considered as asignificant activity for every business organization. In this respect, by focusing on operationmanagement, Toyota Motor Corporation can have effective designing, controlling and supervision ofvarious operational activities (Antony and Preece, 2002). Classification of key operational activitiescan be as production process, monitoring of inventory, etc. It is also essential for restructuring theorganization and meeting objectives in an appropriate manner. Operation management is alsobeneficial for improving the product line of business firm as well as work conditions so thateffectiveness and efficiency factors can be maintained in the most suitable manner (Beckford, 2009).Improved focus on effectiveness and efficiency factors within process are the key aspects that facilitatebusiness firm in the accomplishment of organizational goals. Toyota Motor Corporation is considered as an international auto mobile manufacturer firm. So,it is necessary for the management to focus on quality aspects of products in order to meet the goals.With an assistance of quality and operation management, business firm can attain various benefits inorder to accomplish the objectives within desired time period (Brue, 2005). Operations Managementplays a critical role in the organization as it leads to effective strategic decision making as well as in itseffective implementation. Moreover, improvement in flexibility can also be attained in the organizationby considering operation management effectively (Eckes, 2003). Number of creative ways can also be3
identified in context to amend the production process by considering strategic quality management. Inother words, it can be said that manufacturing process of Toyota Motor Corporation can be improved toa great extent by using reliable methods of quality improvement. 1.2 Evaluating the success of existing operations managementThe key objective of Toyota Motor Corporation is to provide good quality products and servicesto its customers in order to gain better market share and to improve its sales ratio. Company is alsoconsidering low cost operations in order to meet the objective of enhancing its profit margin ratio(Hino, 2006). But, organization is not approaching effective aspects in order to develop the operationmanagement. In respect to this, it can be said that company is operating its business in auto mobile sectorsince traditional era in which market was attracted towards inferior products and high prices. But,when other Japanese business firms entered in the market, the whole market conditions have changedin a diverse manner (Mills, 2002). In addition to this, the operation management approach of otherJapanese firms are more effective as compared to Toyota as they were more focused towards varioustechnological tools and developments in this sector. Business organizations were considering leanmanufacturing process and time production approaches to meet the objectives in an effective manner.These kinds of strategies are beneficial to amend the production effectiveness and to reduce thewastage of diverse raw materials (Pardy, 2009). After sometime, business firm has developed Toyota Production System as per theconsideration of various approaches such as lean manufacturing process and time production. It hasreduced the wastage of raw materials in an effective manner and impacted business opportunitiespositively (D’Amico, 2009). Company has also considered Six Sigma methodology in order to boostthe productivity and to help the manufacturer in ensuring that production process has least number ofdefects.2.1 Importance of effective quality management in accomplishing organizational objectivesWith respect to this, it can be said that Toyota is considered as a leading Japanese auto mobilemanufacturer business firm in the world (Globalcarsbrands. 2014). In the past recent years, businessorganization has developed its brand image in the market which facilitates Toyota to meetorganizational goals in an effective manner (Lotich, 2013). In the recent era, company is taking intoaccount as an auto mobile manufacturer which develops the best products in terms of quality. In orderto accomplish their objectives, management of Toyota Motor Corporation has considered variousquality management practices and tools that have been associated with the work culture oforganization. 4
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