Strategic Quality and Systems Management

Strategic Quality and System
Management
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Table of Contents
Table of Contents 2
INTRODUCTION 4
LO 1 4
1.1 Importance of an effective operations management in achieving organizational objectives 4
1.2 Evaluation of successful existing operations management process to meet strategic
management objectives 4
LO 2 4
2.1 Importance of managing quality in an organization 4
2.2 Evaluation the successful existing quality management processes to meet strategic
organization objectives 4
LO 3 4
3.1 Planning of strategic quality change to improve organizational performance 4
3.2 Resources, tools and system to support business process in quality change 4
3.3 Evaluation of wider implications of planned strategic quality change 4
3.4 Design system for monitoring implementation of strategic quality change 5
LO 4 5
4.1 Implementation of strategic quality change 5
4.2 Embedding a quality culture to ensure continuous monitoring 5
4.3 Monitoring the implementation of a strategic quality change 5
LO 5 5
5.1 Evaluation outcomes of a strategic quality change 5
5.2 Recommend some areas for improvement 5
CONCLUSION 5
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REFERENCES 6
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INTRODUCTION
Strategic quality management shows and refers a state in where the company’s approaches of
operation management or TQM system is connected with strategy formulation process. This
study is based on Toyota which is a Japanese multinational automotive manufacturer whose
headquarter is in Japan. This company is mainly known for its manufacturing of luxury,
commercial vehicles and engines. This study is going to show some importance of operation
management that helps the company in accomplishing its goals by reducing wastes and
improving quality of products. Further it will also evaluate operation management decision areas
by planning, implementing and monitoring effectiveness of strategic quality change with the
main aim of satisfying customers and attract them. Some approaches like total quality
management, just ion time approach, lean manufacturing approaches is also used by Toyota in
order to increase its brand image and managing quality of its services Gibson & Parkman,
(2018).
Lastly, it will discuss some ways and recommendations of strategies that company need to
implement and use for making improvements in quality and its processes.
LO 1
1.1 Importance of an effective operations management in achieving organizational objectives
Operation management is a big area of management that is mainly responsible for
designing as well as controlling production process and redesigning operations of
business. There are several principles of operation management by which Toyota can take
several opportunities. Some importance of operation management are described as follows:
Customer satisfaction: The main aim of Toyota of using operation management processes and
strategies is to satisfy its potential customers. In this management the main
Focus of production department is on managing quality of products and make them according to
the needs of customers. When customers get products as per their requirements then they feel
more satisfied and valued by the company.
Products quality: Operation management ensure for quality management that increase quality
of its services and products. Reliability and durability is the main principle and element of
operation management that is being considered by the company. An effective quality
management process lead durability and efficient quality of products Bromiley & Rau, (2016).
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