Conflict Management | Research Report

Introduction
The primary aim of the given chapter is to outline the manner in which the state of
conflict management in the organization can be resolved considerably. In association with this, it
becomes effectively relevant to consider that in case where an organization faces considerate
conflicts, it will be able to resolve the same accordingly. In consideration to this, the Primary
method of data collection was adopted and this was then followed by the secondary method of
analysis. In consideration with this, this section of the report will follow a structured format
whereby, the Interview questions, the research questions, the participant demography and related
findings will be summarized accordingly.
Research question
The research questions which have been set for the study can be mentioned to be as follows:
Q1. What is the process of making communication effective in the organization?
Q2. How to analyze the importance of communication in the organizational culture?
Q3. What is the purpose of the conflict management in the business?
Interview questions
The interview questions which have been utilized for the study can be stated to be as
follows:
1. Can you give me a brief overview of your job at the company?
2. What is meant by conflict management in your perspective?
3. When you work with a team or a group, disagreement about direction, decisions, and even
mission and vision, are common. Tell us about a time when you handled a disagreement.
How did you approach the situation and what was the resolution?
4. The leader of a team on which you participate consistently talks more than all of the
members of the group. Consequently, his views largely direct the actions of the team. He is
smart, wants participation, wants the other members to step up, but no one practices the

professional courage necessary to make the team successful. What would you do in this
situation?
5. What according to you is the manager’s role in a conflict?
6. As a manager, tell us about a time when you and a reporting employee disagreed about a
direction, how you handled a situation, a performance review, or suggestions for
improvement. How did you handle the disagreement?
7. As a manager, I’m sure you have experienced situations in which employees were in
conflict and disagreed with each other on important issues. What is your preferred approach
for helping the employees resolve the conflict?
8. What would you do if your manager gave you negative feedback on the way you
approached a problem?
9. What new and diverse efforts could be used as types of Conflict Analysis and Resolution
(CAR) "intervention"?
10. What is relation in big five model and conflict resolution style (Accommodating, Avoiding,
Compromising, Collaboration, and Competing)?
11. Do you think conflict is sometimes used as a tool of exploitation by the developed world in
the name of development and restructuring?
12. Tell me about a situation when you were given job instructions and you were unable to
comprehend the instructions. How did you go about completing the task?
13. How do you manage to work with people whom you are not comfortable with? What do you
do in such situations?
14. What are the factors which can result in conflicts in an organization?
15. What are the consequences that an organization faces whenever conflict arises within the
organization?
16. In your opinion, what variables are strongly related to role conflict?
17. Briefly discuss any few reasons why a conflict takes place?
18. Who according to you is the main reason behind any conflict?
19. Is the conflict deflecting your colleagues from focusing on the work to be done?
20. Do your organization people naturally seek for conflicts or avoid them?

21. In your opinion, what are the best measures which can help you in solving or reducing
issues pertaining to conflicts and recommend some measures you usually use to overcome
workplace conflicts?
22. How important do you think is communication in an enterprise?
23. What kind of communication takes place in an enterprise or your organization?
24. Do you belief that poor communication leads to conflict in various enterprises?
25. What are the ways to maintain effective organizational cultures?
26. What is the relationship between organizational culture and communication?
27. Do you think sound organizational cultures prevent conflicts?
Participant demography
In this section of the study, the demography of the various participants will be discussed.
In consideration of this, it can be mentioned that:
- Designation and Divisions
Two interviews were collected. Out of these, the designation of the first participant as
involved in the interview was the Legal manager. The individual was responsible for all kinds of
Legal and compliance related matters which were essentially involved in the company. The
manager belonged to the Legal department. In association with this, the second interview was
collected from the Human resource manager. In association with this, it becomes relevant to state
that, both these individuals were at a very high position in their respective organizations and in
consideration of this, it becomes effectively critical to understand that, the perspectives which
have been used in the given study are based on the viewpoint of the top management or the
personnel and in consideration to this, it becomes critically crucial to ensure that their
perspective will be based on considerate experience.
- Years of working experience in the division
The first individual M1, did not mention the time phrase or the number of years for which
the employee has been engaged in the enterprise. In consideration with this, M2, mentioned that
he has been associated in the organization for a time frame of approximately three years at the