(solved) Contemporary Hospitality Industry - Doc

Contemporary Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1: Analyse the current scale, scope and diversity of the hospitality industry..........................1
1.2 Organisational structure of different hospitality organisations.............................................2
1.3 Role of hospitality related organisations and professional bodies........................................4
TASK 2............................................................................................................................................5
2.1: Assess staffing requirements of Thomas Cook ...................................................................5
2.2: Roles, responsibilities and qualification requirements for hospitality staff.........................5
TASK 3 & 4 (Covered in PPT)........................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industry is growing so rapidly which contributes maximum support in the
growth and development of an economy. It consists of different forms of business such as
restaurant, hotels, motels, resorts, bars, pubs etc. These all businesses generating huge revenues
and employment opportunities due to which the standard of living of community are maximized.
The present assignment report is based on Thomas Cook which is one of the largest travel and
tourism company of UK (Amin, Yahya and Kassim, 2013). It offers various types of hospitality
services such as luxury accommodation, transportation, foods and services etc. to their clients
and guests. The project includes current scale, scope and diversity of hospitality industry. In
addition with this, analysis of operational and managerial issues which affects the industry is also
discussed under this report.
TASK 1
1.1: Analyse the current scale, scope and diversity of the hospitality industry
At present times, hospitality industry play an important role in development the economy
of country through generating huge employment opportunities and revenues which directly
impact the standard of living of local people in positive manner. It has been identified that more
than 2.8 million people are engaged in different forms of business related with hospitality
industry (Bharwani and Jauhari, 2013). Such forms of business includes accommodation,
transportations, bars and pubs, restaurant, catering etc. Apart from this, there are major current
business are given as under:
Sectors Meaning Ownership Diversity Impact of
economy
Hospitality
services
This is the sector
which provides
services to
customers of
accommodation,
catering, dinning,
etc. This sector
This sector has
various
ownership such as
franchisee, lease,
partnership, etc.
There is diversity
in services of
hospitality. As
there are many
customers having
different
demands, so there
This sector has
great impact on
economy of
country. They
provide total
6.7% to total
economy.
1