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Contemporary Hospitality Industry – PDF

   

Added on  2021-02-19

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Contemporary Hospitality IndustryThis is because technology and innovation is increasing atrapid rate and hospitality industry also requires continuousinnovation in their product line in order to compete in themarket and lack of technological skills can create burdenof work and also lowers the efficiency. With effectivetechnology, like in kitchen department, the Marriott willbe able to serve better food and desert products to itscustomers. And with innovation they can work regularlyto serve new and exclusive dishes.Communication skills: This skill is another verycrucial skills because without communication nobusiness organisation can attain business goals andobjectives effectively and efficiently. Therefore,the employees and staff must have strongcommunication skills so that they can clear thequeries of the people and they must be patient,clam, good listener.Furthermore, presently, the hospitality industry issuffering from shortages of various skills likeinformation and technology skills, innovativeskills, etc.P5. Skills required for the different roles in ahospitality industry and shortage of current skills.As, in a hospitality industry, the customers ofvarious different culture and countries come fordifferent purposes, so this industry requires variousskills for performing different roles and in Marriottthe various skills which will needed are discussedbelow:Flexibility skills: Due to the diverse range ofcustomers, the organisation must have flexibility.This is because so that the Marriott can customiseits products and services according to the needsand requirements of the customers. This skill isvery important in the company because customercan demand different products and organisationworks to satisfy that skill. Language skills: As the customer visits fromdifferent destinations and countries, the staff andemployees of the Marriott must be familiar withdifferent languages in order to effectivelycommunicate, understand and fulfil the needs andrequirements of the people. In present businessworld it is one of the most important skills.
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