Contemporary Hospitality Industry: Business Types, Product Range, Operational Roles, and Skills Gap

Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Various business types in hospitality industry & diverse product range that is offered..............3
Define various ranges of operational & functional departments in selected hospitality business
.....................................................................................................................................................4
Examine contribution of hospitality industry to national, local, and international economies. . .5
Interrelationships of operational and functional units within a chosen hospitality business.......6
Use of franchising & licensing agreements has influenced global development of hospitality
sector............................................................................................................................................6
Explain how global growth, franchising and licensing developments have contributed to
economic worth of hotel business................................................................................................6
Investigate a range of different operational roles in the business................................................7
Analyse skills that are part of the industry..................................................................................7
Identify the skills gaps within the hospitality industry in relation to a range of different
operational roles...........................................................................................................................8
Impact that skills gaps have on hospitality businesses and make valid solutions for addressing
these skills gaps...........................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Organisations are broader and wider it consist of various types of business like small, medium
and large ventures. Premier inn is considered as the best hotel chain in UK it has 800 hotels and
72000 room so that best quality services can be given to the customers. It was founded in 1987 it
headquartered in Dunstable, United Kingdom. There are various competitors of Premier inn in
UK which are Marriott, Accor, best western hotel and resort. This report involves various types
of services which the company offers to the clients, contribution of the company to national,
local and international level, use of different agreement, various roles of operations and other
department in the business, impact of skill gap in the company, affect of potential and current
trend, external and internal analysis (Dadić, 2020).
MAIN BODY
Various business types in hospitality industry & diverse product range that is offered
Hospitality industry involves various types of services depending on which different business
activities is carried out. Premier inn provides different categories of product and services to the
clients so that demand of the business can be increased in the economy.
Accommodations: It is a kind of services which is given the company to the clients which are
travelling so that they get right place to stay and enjoy their tour. If the person is moving from
one place to other place then they require a comfort place where they can stay in. Premier
provides the best accommodation services to the customers across the world so that people
cannot face any issue and can get luxurious experience.
Resorts: It involves different services like entertainment zone, food court, shopping, bars etc. So
that customers can enjoy without moving to other place. Providing the different services helps in
satisfying the need of the customers which further helps in increasing the goodwill of the
company.
Beach resorts: It provide the facilities like holiday lodging, artificial swimming pools, private
beaches tourist gets attracted easily by this unique services which companies provides. If
customers will not get innovative facilities as compared to other companies then profit and
demand of the company can get decreased.

Ski resorts: As the demand of the customers hotel industry is developing its services so that more
profit can be earned. Ski resorts involves skiing, snowboarding, winter sporting so that customers
can get some new experience.
Hotels: Hotels sector in the hospitality industry provides wide range of services as per the
requirement of the customers. Like event management, hotel rooms, decoration and other
facilities.
Motels- it is another type of organisation where one particular building offers accommodation to
those clients who are looking for limited services and facilities.
Pub-It also belongs to the hospitality industry as it is an entertainment area in which customers
enjoy and feel music, concerts, eating and drinking and many more which makes them feel
relaxed in the business (Alvarez, 2021).
Define various ranges of operational & functional departments in selected hospitality business
Various types of operational and functional activities are there in the business which futher help
to carry out suitable activities theses activities are mentioned below
Operation department – they pay attention to all duties and activities which are taking place in
the business so that best services can be given to the customers. Various operation activities of
Premier inn are given below:
 Reception services – This department meet customers and guests directly. The main aim
of this department is to manage the customer demand by maintaining effective
communication with them.
 Room cleaning – This department keeps the rooms clean so that customer can get the tidy
rooms because cleanliness in the place makes the customers more satisfied. Keeping the
infrastructure clean helps in improving the revenue of the revenue of the customers by
attracting the attention of the customers.
Functional Department- This department focuses on the proper use and functioning of the hotel
activities and its operation.
 Maintenance-It helps in maintaining the tools and equipment of the business which are
used on the daily basis so that functioning of the business cannot get affected in the
business.
 Human Resources Department-The aim of this department is to recruit best employees
and select skilled applicants related to vacancy available in the company.