Contemporary Hospitality Industry

Contemporary Hospitality
Industry

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Exploring different types of business in hospitality industry and diverse products along with
services that are offered in it........................................................................................................1
Examining operational and functional departments in the business............................................2
Discussion of contribution of the industry to different economies..............................................3
Review of interrelationship among functional and operational units within the entity...............4
Assessing the ways in which use of franchising and licensing agreement have influenced
international development of the industry...................................................................................4
Analysing how global growth, licensing addition to franchising development have contributes
in economic worth of the sector...................................................................................................4
TASK 2............................................................................................................................................5
Range of operational roles in hospitality industry.......................................................................5
Examining skills for roles in the industry....................................................................................5
Review of skill gaps in the industry in relation to different operational roles............................6
Analysing impact of skill gaps on businesses along with making valid solutions for addressing
the gaps........................................................................................................................................6
TASK 3............................................................................................................................................7
Covered in PPT............................................................................................................................7
TASK 4............................................................................................................................................7
Covered in PPT............................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In the contemporary world, the term hospitality is a relationship process among user and
a host. Hospitality is considered as most stimulating, fascinating together with fun industry to
operate in. North Hill Hotel is selected for understanding working of hospitality industry
(Quintana-García, Marchante-Lara and Benavides-Chicón, 2018). It was established in
Colchester, UK in 2008. Currently, it is planning to expand operations in Asia and for this,
managers are looking for investors.
The report explores various business types, range of operational and functional
department as well as contributing towards certain economies. It also examines operational roles
and skills that are essential for roles in hospitality industry.
TASK 1
Exploring different types of business in hospitality industry and diverse products along with
services that are offered in it
Business is said to organised efforts addition to practices of people for producing offerings
for profit. Purpose of hospitality organisation is to make temporary accommodations feeling
perpetual or everlasting. Some of businesses within hospitality industry are as explored:
Travel and tourism: This kind of business offers facilities of moving people from one
location to another (Belda and Cabrer-Borrás, 2020) (Cheluget and Koech, 2018). It involves
cruise ships, trains and airlines in the services. Travel and tourism businesses are associated with
provision of commuting or transportation services to individuals through car rental, airline, water
transport, railways and many more. At North Hill Hotel, all travel and tourism services are
offered to visitors as to cater desires and expectations of emerging demand for transportation.
Lodging accommodation: It is also known as hotel that features a gamut from luxurious
staying to lavish campgrounds together with resorts. Huge focus is made by lodging
accommodation business so to improve experiences of travellers across the world. North Hill
Hotel is a kind of lodging accommodation business that offers place to sleep, eat and enjoy
luxurious suits to travellers.
Food and beverage: This category of business reign supreme in hospitality industry as it
has huge subsectors including takeaway, restaurant, retail and food outlet, casinos, fast food
chains as well as pubs. North Hill Hotel is also categorised under food and beverage business as
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