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Contemporary Hospitality Industry on Hilton hotels Assignment

   

Added on  2021-01-01

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Contemporary HospitalityIndustry
Contemporary Hospitality Industry on Hilton hotels Assignment_1

Table of ContentsINTRODUCTION................................................................................................................................3PART 2..................................................................................................................................................32.1 Investigate a range of different operational roles within the hospitality industry......................32.2 Examine the skills required for roles within the hospitality industry and current skills shortages..........................................................................................................................................4PART 3..................................................................................................................................................53.1 Assess the political, economic, social, technological, legislative and environmental factors that affect the development of organisations operating within the hospitality industry..................53.2 Undertake a SWOT analysis for a hospitality business and review how this can inform the decision-making process..................................................................................................................6PART 4..................................................................................................................................................74.1 Appraise the implications of current and potential trends in the hospitality industry providing a range of specific examples............................................................................................................7CONCLUSION....................................................................................................................................7REFERENCES.....................................................................................................................................8
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INTRODUCTIONHospitality industry is a vast industry, which use to provide their products and service toample number of customers like, accommodation, rooms, foods, and other. This report is based onHilton Hotel, which is one of the biggest hotel chain in the world, which are providing their servicefrom 1919. the are headquartered at McLean, Virginia, USA. In this report, a study will take placeon different roles which is required for hospitality industry and also skills required for completingthese roles (Ayoun, Rowe and Eyoun, 2014). Along with this, a discussion will take place on thathow internal and external factors are affecting the performance and decision making oforganisation. Also change in trends for hospitality industry will come in study.PART 22.1 Investigate a range of different operational roles within the hospitality industry.Hospitality industry is a sector, which use to provide services like, accommodation, rooms,food and other, so that demand of customer for specific service can get fulfilled. For providing thesefacilities in appropriate and effective manner, it is very important for organisations of hospitalityindustry to have employees with some different and key roles. These employees have to workaccording to their roles and responsibility, so that they can provide different facilities to theircustomers. Beneath are the key roles required for hospitality organisation :-1.House keeping : This is one of the most important department for an organisation ofhospitality industry. As this job have role to maintain proper cleanness in the premises, sothat they can provide a hygienic environment to their customers and to their employees. Thisalso help organisation of hospitality industry to attract ample number of customers towardstheir services ( Kuo and Kalargyrou, 2014). For example, Hotel Hilton have good housekeeping department, which use to provide service like cleaning of room and other area inpremises. This will help them in making customers happy and increase in number of loyalcustomers. The promotional route of this job role is house keeping employee, then juniorhousekeeping manager and at last senior housekeeping manager. As the job is supervisory,therefore it is not needed for them to have too much skills, but required to have skills ofhousekeeping work.Job description for House keeping :Job titleHouse keepingReport toHouse Keeping department
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Job over viewIt is the duty of employees working in house keeping department to keepcare about cleannesses in premisses. Also they have duty to provide cleanuniforms to employees of other department.RolesandresponsibilitiesIt is the duty of house keeping department to take care about cleannesses atpremisses.Also, they have to take care about that they have to provide clean uniformsto employees of other department.Also, they have duty to clean the rooms, allotted to their customers.QualificationMust have experience of about 6 months in working as house keepingdepartment.2.Front end department : This is the most important department for an organisation ofhospitality industry, as this is the place where customer come in contact to organisation forfirst time. At this department, customer get solutions for their problems and also get help bywhich their issues can get solved related to organisation. Along with this, the another role ofthis department is to make good impression of organisation on customers, so that they canget ready to buy services provided by them. For example, front end office of Hilton Hotel isto provide proper information about the services and facilities provided by them to theircustomers, and also to maintain the working of house keeping department. The progressionroute for front end employee is, they start with receptionist, then promoted to supervisor offrond end department and in the last promoted as manager in front end department. This isthe work of front line, where employees have to be well skilled and it is very muchimportant for them to have proper education and have skills to communicate with theircustomers.Job description for front end department :Job titleReceptionistReport toFrond end departmentJob over viewIt is the duty of receptionist to make proper communication with theirguest, so that they can attract them and also provide satisfactory response tothem.RolesandresponsibilitiesIt is the role of receptionist to make communication with their customers.Also it is the role of them to provide proper facilities to their customers.Also it is duty of them to make proper collaboration between differentoperations of organisation.QualificationIt is very much important for them to have diploma in communication
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