(Doc) Contemporary Hospitality Industry Solved Assignment
Added on 2021-02-19
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Contemporary Hospitality Industry Management skills: It is one of the most important skills which one should posses in order tobe a part of hospitality industry. Premier Inn employees holding management skills in them aid theorganization to achieve their set objectives on time. Staff members having management skills in themcreates strong relations with other divisions in order to full-fill customers demands. It directly orindirectly benefit the then in accomplish their obligation in the set time duration which is a positive signfor the firm. Management skills is more mandatory for room division manger as they deal more withhousekeeping and receptionist. Communication skills: To be part of hospitality industry employees should posses effectivecommunication skills in them. Premier Inn employees carry good communication skills due to whichmore and more customer are raised for the product and services. Lacking in communication skills createsnegative impression about the hotel as well as misunderstanding occurs. Two way effectivecommunication skills is more needed in housekeeping department as they have to communicate witheach other with distinguished rooms for maintaining cleanliness in each and every rooms. These skillsare essentially required because without good communication skills employees will not able in providingrequired information to the guests. In order to overcome this issue organization is providing training topotential workers to upgrade their communication skills in the market place. Multitasking skills: In order to survive in the hospitality industry for longer time durationperson should have multitasking skills in them. Employees of Premier Inn are trained accordingly so thatbest results can be achieved in the market place. Person handling multi-task in the hospitality industrycan bind customers for their product and services. Administration conduct training for those employeeswho are capable but are lacking behind in this skills. By doing so set standard can be achieved on settime frame and tough competition is created for others ion the market. Team skills: Premier Inn employees posses the ability to work effectively in team. Theskills them the employer and employees to build positive image in the surroundings. The ability towork in team helps the enterprise to fulfil the demands of customers from every aspects. By doingso set objectives are meet on time as well as competitive advantages against rivalry in the intancecompetition. In order to gain competitive advantages in the global marketplace individual carriescertain skills and abilities in hospitality industry. It is essential to preform operationalroles in systematic manner so that best outcomes can be achieved. To be a part ofhospitality industry employees should have certain skills and capabilities in order toperform their roles and responsibilities effectively. Here, are some of the certain skillswhich are discussed as follows:Technical skills: To be a part of hospitality industry it is important for individualto have technical skills in them (Kandampully and Bilgihan, 2015). It will assist them toacquire wider knowledge and will be able to perform better in the service industry. Inorder to gain competitive advantages from their rivalry Premier Inn provides propertanning to their employees to enrich their technical skills. Person holding technical skillsin scanner, computer etc. can easily capture knowledge of using technical equipments sothat chances of error can be eliminated. By doing so emerging needs of the customers canbe fulfilled respectively. Person sitting on front desk or at reception deals more withtechnical equipments such as computers, printers, scanner etc. Abilities needed for operational roles for hospitality industries.
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