Contemporary Hospitality Industry: Services, Departments, and Contributions

Contemporary
Hospitality Industry

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Describe various services that are offered by a hospitality organisation...............................3
Discussion related to operational and functional department in hospitality industry............5
Write down the contribution of Hospitality Industry.............................................................6
Evaluate the interrelationship of operational and function department..................................6
Assess the importance of licensing and franchising in development of global economy......7
Discuss the different operational roles that are required in hospitality industry....................7
Write about the skills that are required to perform the operational functions........................8
Evaluate the skill gap and its impact on the hospitality organisation.....................................9
Solutions to address these skills gaps.....................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
Books and Journals...............................................................................................................11

INTRODUCTION
Hospitality industry is a wide industry and includes various services such as event planning
food entrant lodging travel and tourism as well as theme parks (Ma, Gu, Wang and Hampson,
2017). It is important to provide quality services to the customers to retain them as well as it
helps to attract investors in this report there is dispersion related to the merchant hotel which is a
five star hotel and established in Northern Ireland. In which report there is dispersion related to
various business activities of hospitality industry as well as the departments that consists of
business. It is important to know the relationship of operational and functional units as they
contribute to success of the company. It is aimed at the licensing and franchising helps the
organisation to grow and provides opportunity to expand their business at global level. There is
requirement of various roles and responsibilities that the employees need it is connected to the
skills required and the gaps so that they can be filled and it helps in success of the organisation.
MAIN BODY
Describe various services that are offered by a hospitality organisation
It is vital to know that hospitality is a broad industry and there are diverse services that are
provided by the industry. The various options that are available are discussed below:
Accommodation it is important to note that accommodation is important part and it includes bed
and breakfast enterprises. It is seen that the Merchant Hotel provides the facility of
accommodation to all the customers (Bogicevic, Bujisic and Feinstein, 2018). It is vital to note
that it includes hotels and accommodation services the main three components in the industry or
discussed below:
 Lodging- It is seen that the people who travel from one place to another need a place
where they can take rest. It can be set as centre so it is important to note that hotels
provide the facility of lodging for them and that provides them room to stay.
 Suites- It is seen that hotels also provide the services of luxury suites that provide the
option of stay at the same manner. It is evaluated that they provide more comfort and are
most suitable at the same time there expensive in comparison with the other regular room
services that are provided.

 Resort- It is another kind of services for accommodation that are provided to travellers
(Khan and Rahman, 2017). It is a place that is close to nature and provides a break from
the routine that is followed in normal and gives good surrounding.
Food and beverages: It is another integral part of hospitality industry. Each and every person
wants to have food when they stay in any of the services that are provided by hotel. It relation to
the Merchant Hotel they have a record of providing quality as well as hygienic food to all its
customers that help to retain the customers in the organisation. There are various options that are
followed in relation to providing food and beverage services to the customers. There are number
of options that are available in the form of food and beverages and that is discussed below:
 Restaurants
 Fast food chains
 Retail and food stores
 Takeaways
 Business and industrial catering
 Leisure and outdoor catering
 Hotels
 Casinos
 Bars and pubs
It is vital to take care of the food that is being provided to the customers. Along with that the
culture of the place also matters with the food that is being provided by the restaurant to all the
customers. It is seen that The Merchant Hotel has its own in house restaurant that provide food
services to its customers.
Travel and Tourism: It is seen that people consider travel and tourism as synonym of
hospitality industry (Lee, Morrison and Jang). It is seen that travel and tourism includes airlines,
trains, cruise and ships. It helps to arrange the facility to the clients for the purpose of travelling.
It is seen that it provides all the facilities that are essential for the purpose of travelling. It is a
customer focused service.
Entertainment and Recreation Industry: It is a key part of hospitality industry full stop it is
vital to entertain the customers and entertainment plays a vital role nowadays. If the organisation
lacks form in entertainment then there are less chances of being successful. It is seen that