Contemporary Hospitality - Assignment Solution
Added on 2020-12-18
16 Pages5404 Words55 Views
|
|
|
Contemporaryhospitality
Table of ContentsIntroduction....................................................................................................................................10TASK B.........................................................................................................................................11P4. Investigating range of different operational roles within hospitality sector...................11P5 Determining the skills required for roles within hospitality industry and current skillshortage.................................................................................................................................13TASK C.........................................................................................................................................15P6. Assessing the environmental factors which is effecting the development of company inHospitality sector..................................................................................................................15P7. Undertaking SWOT analysis for business and reviewing the way it can inform decisionmaking..................................................................................................................................17P8. Implications of current as well as future trends in hospitality sector.............................20REFERENCES..............................................................................................................................21
Introduction The report will present the different range of operational roles in the hospitality industryand also determine the various skills which are needed for performing this role effectively in thecompany. Dorchester is the luxury hotel industry which is owned by the Brunei investmentagency. Study will defines the various environmental factors which affect the development of thefirm and also evaluate the various strength, weakness, threats and opportunity of the companyand also determine that how it can inform the decision making to the management of theDorchester.TASK BP4. Investigating range of different operational roles within hospitality sectorHospitality sector is very big and has number of operations. It consists of number offunctional units which is responsible for performing specific tasks. In context of Dorchesterhotel, an organisation consists of number of departments where there are different operationalroles are performed by employees. The range of operational roles which are performed withinhospitality sector are : Front desk services : It is the core operational role within hospitality sector which mainlyincludes greeting the guest. Employees welcome guests and they also interact directly with
customers. Role of employees in front desk is to provide welcome guest, attend phone calls,confirm reservation of room for guests, handle the complaints as well as queries of thecustomers. In addition to this, role of front desk employees is to maker customer feelcomfortable (Filimonau and Brown, 2018). In context of Dorchester hotel, The role of front desk employees also includes managingthe other departments in an organization. Important role of front desk workers is to manage thecustomer services. It is the duty of front desk employees to provide customer with completeinformation of product or services provided by an enterprise.In context of Dorchester hotel, it is very much important for management in firm toprovide training to employees in front desk as this they are the people with whom customer fistmeet. Training will assist employees in developing the skills as well as it will also assist workersin enhancing their personality which is very much essential in order to develop good impressionon the mind of customers. In addition to this, main operational role of workers in front deskdepartment is to allocate as well as distribute rooms according to the instruction given by guestsduring the time of reservation. In context of Dorchester hotel, role of employees engaged indelivering front desk services is to maintain the strong relationship with client as it is very muchessential in order to positively influencing them to make frequent visits.Housekeeping : It is the most important as well as integral part of hotel operations.Housekeeping operational role include cleaning of the rooms as well as common areas in hotel.Housekeeping is considered to be as one of the crucial role as it helps in providing guest withgood experience. Role of employees in housekeeping department is to maintain the hygiene aswell as cleanliness in hotel. It is the duty of employees in house keeping department is to providethe customer with room services. Accounting : In context of Dorchester hotel, role of the employees in accounting department isto maintain the record of all business transactions. In addition to this, main role of accountingoperation s in Dorchester hotel is to control the cash flow. It is the duty of accounts departmentin an organization to track business transactions including payrolls, accounts receivable orpayable. Role of accounting operation in Dorchester hotel is to assist an enterprise in improvingfinancial performance (Batle, Orfila-Sintes and Moon, 2018). Primary role of accountingdepartment in the hotel is to maintain books of accounts.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Managing Accommodation Services in Hospitality Industrylg...
|12
|3559
|435
Front Office Operations Management (VB)lg...
|16
|4544
|193
Managing Accommodation Services in Hospitality Sectorlg...
|15
|4255
|1
The Contemporary Hospitality Industry: Operational Roles, Skills, and Factorslg...
|13
|4214
|493
Managing Accommodation Services in Hospitality Industry - Deskliblg...
|11
|3187
|182
Rooms Division Operation Management: Key Sub Departments, Roles and Responsibilities, Legal Regulations, Yield Managementlg...
|11
|3307
|56