Purpose and Principles of Organisational Communication
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This report discusses the purpose and principles of various forms of organisational communication, including formal and informal communication. It also explores effective communication practices and provides recommendations for enhancing communication in the workplace.
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Table of Contents INTRODUCTION.......................................................................................................................................3 LITERATURE REVIEW............................................................................................................................3 ANALYSIS AND DISCUSSION...............................................................................................................3 RECOMMENDATIONS.............................................................................................................................5 CONCLUSION...........................................................................................................................................6 REFERENCES............................................................................................................................................7
INTRODUCTION Business communication is explained as process of sharing the information among people within and outside an organisation. It is related to how the management and staff members interact to reach at organisational objectives (Bovée, Thill and Raina, 2016). Marks& Spencer is retail organisation and this company is specialise in selling of clothing, home items and food products at global level. It was founded in 1884 through Michael Marks and Thomas Spencer in Leeds. In present report will be discussed about the purpose and principles of various organisational communication forms. Different communication practices will be discussed here. LITERATURE REVIEW On the basis ofChuck Leddy(2020)Business communication refers to exchanging the informationtopromoteobjectivesandaimofcompanytoenhanceprofitlevel.The communication is process of transmitting the information and also understanding from one person to other with view of getting desired response from receiver. In Marks & Spencer Company, manager is responsible to develop and also maintain channels where they convey thinking as well as policies to subordinates. There are some barriers faced by company regarding communication at workplace such as emotional, semantic barriers etc. These barriers develop the negative impact on employees and also organisational productivity. To overcome from the communication issues, management of Marks & Spencer find effective ways such asClarify ideas before Communication, be Aware of language,ensure Proper Feedback and others. These ways helps in develop the positive impact on employees and also maintaining the positive communication at workplace. ANALYSIS AND DISCUSSION Purpose and principles behind various forms of organisational communication Organisational communication refers to exchange of ideas, views and information within and also outside an Organisation. It is concerned with sending and receiving of the messages betweeninterrelatedpeoplewithinspecificenvironmenttoattaincommonobjectives. Organisational communication is helpful in accomplishing the task regarding particular roles and responsibilities of production, service and sales. Its main focus is on developing the relationship as well as interacting with internal organisation members and also external people. There are different forms of organisation communication and its purpose is given below: Formal communication- This is organised as regular channel of the work related communication within an organisation where the staff members have to co-ordinate by proper medium between themselves. The formal communication is related with formal organisation structure of an organisation (Kiatsuranon and Suwunnamek, 2017). Main purpose of the formal
communication is to give the orders, fulfil objectives of company and convey the instruction by some pre-determined regulations and rules. Informalcommunication-Thisorganisationalcommunicationformfocuseson developing the relationship and friendship at workplace. Miscommunication forms expression may or may not be concerned with work or organisation.This kind of business communication form can lead to beneficial inside, distorted information and misinterpreted. The main purpose of information communication is to promote the social relationship between employees. This assists in developing unity and integrity between them and also enhances their moral (Zerfass and Viertmann, 2017). Downward communication- This kind of organisational communication forms from superior to the subordinate. It mainly takes orders form, policy directives to people, instruction to the people at lower level inMark and SpencerCompany. In this organization downward communication include the feedback on job performance as well as information regarding policies of company (Kim and Kim, 2016). Horizontal communication-This flows from the people which are on similar level of company. This kind of directional communication enables the people to communicate videos without including the people at the level in an organization. Principles of effective communication to enhance practice Every form of the communication needs interacting with other person or group of the people. The business communications principles help in manage communication as exchange of the messages among receiver and sender by medium of communication. It is necessary for Mark and Spencer to consider some guidelines for making the communication effective at workplace. Different principles of effective communication in order to increase practices are given below: Clarity- In the communication process to serve purpose there should be assure it about clarity of communication. Business communication is mainly possesses the clarity when this is expressed in language and also transmit in a manner that will be comprehensive through receiver. The main objective of business communication is to bring the two minds together and it can possible only then what Centre means to understand through receiver in similar manner. So it is necessary that communication should be simple and clear in understandable language (Pearson, 2017). Interest and acceptance-Main purpose of business communication is to secure positive response. Person communicated to must be interested in message and also accept it. In context to this, downward communication is effective if motive is good and the upward communication gets by when superior is a good listener. When applying this communication principle, Marks and Spencer should be remembered that it can seldom be enforced.
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Adequacy- Main aim of communication is to ensure optimum information flow. This is enough for covering area for communication process that should be assure about all those messages which can be required different people at workplace in context with effective roles of duty should be follow up (Terziev and Nichev, 2017). Integrity-This communication principle requires that organizational structure and goals should be guided by business communication.Communication is medium and a method for securing and sustaining the cooperation among superiors and subordinates required fulfilling the objectives of the enterprise (Veltsos, 2017). Communication practices of themselves and others Effective communication at workplace can be difference among failure and success of any business of organization.Effective business communication consists the customs and time honored practices which can lean easily (Raina and Roebuck, 2016).Communication is main workplace concerns. Creation and maintenance of a healthy work environment requires good interaction in the workplace.Work environment contact is one of the main characteristics of a high-performance culture. The sharing of knowledge and thoughts is called workplace interaction within an organization. Effective communication thus happens when a message is correctly sent and received. There are some communication practices given below: Use right communication tools- For internal communication strategies to make effective, there is a need to Marks & Spencer to assure that it tap in right avenues. It requires to be assuring about use communication systems and software that helps the staff members at workplace. Different tools which are useful at workplace are group chats, cloud technology etc. Provide channels wherein feedback and ideas can be shared-Honest and the open feedback is an important component to add internal communications strategies, this permit staff members and company to reach at the set target within specific period of time (Pobegaylov, Myasishchev and Gaybarian, 2016). It needs to keep in mind that better ideas or thought have no value unless it is shared. It is necessary to assure that in meeting, management should give the opportunities to employees to express themselves. Encourage collaboration-Marks & Spencer encourage its staff members which work in the various departments. It helps in develop the strong relationship among departments will be better and they can able to communicate with each other in positive manner. In context to this, adding collaboration among various departments as part of internal communication strategies permit the staff members to learn something new from the each other (Solaja, Idowu and James, 2016). RECOMMENDATIONS There are some recommendations given below:
It is necessary for Marks & Spencer to provide the training to employees and also conduct a session so that they can able to interact with each other. Training helps in enhancing the skills and core competencies of employees regarding communication. Company needs to give the undivided attention to its staff members. Management needs to give the full importance to employees in a meeting and also consider their opinions. There is a need to develop safe space for team members to be communicated. Firm require to development environment where the people feel safe and comfortable to expressing their ideas and opinions. CONCLUSION It has been concluded from the above mention report that business communication is one the effective way to develop he positive communication among the employees and management at workplace. The conducting the literature review part, there has been secondary sources used for an instance books, articles, journals and many other sources. Literature review has been considered about the barriers arise in business communication and find out the effective ways to overcomefrom theissues. In thispresent reporthasbeen discussed aboutthe business communication in detailed manner and its different forms such as formal communication, horizontal communication, informal communication and downward communication.Interest and acceptance,Clarity,AdequacyandIntegrityarethedifferentprinciplesofbusiness communication which has been discussed in given report.
REFERENCES Books & Journals Bovée, C. L., Thill, J. V. and Raina, R. L., 2016.Business communication today. Pearson Education India. Kiatsuranon,K.andSuwunnamek,O.,2017.DeterminantsofThaiinformationand communicationtechnologyorganizationperformance:Astructuralequationmodel analysis.Kasetsart Journal of Social Sciences. Kim, M. J. and Kim, K. J., 2016. The influence of nurses' clinical career and communication within organization on teamwork competency.Journal of Digital convergence.14(2). pp.333-344. Pearson, R., 2017. Business ethics as communication ethics: Public relations practice and the idea of dialogue. InPublic relations theory(pp. 111-131). Routledge. Pobegaylov,O.A.,Myasishchev,G.I.andGaybarian,O.E.,2016.Organizationand Management Efficiency Assessment in the Aspect of Linguistic Communication and Professional Text.Procedia Engineering.150. pp.2173-2177. Raina, R. and Roebuck, D. B., 2016. Exploring cultural influence on managerial communication in relationshipto job satisfaction,organizational commitment,and the employees’ propensity to leave in the insurance sector of India.International Journal of Business Communication.53(1). pp.97-130. Solaja, M. O., Idowu, E. F. and James, E. A., 2016. Exploring the relationship between leadership communication style, personality trait and organizational productivity.Serbian Journal of Management.11(1). pp.99-117. Terziev, V. and Nichev, N., 2017, March. Research of the communication and organization management competences of the cadets during their military professional training. In3rd international conference on advanced research in business and social sciences. Veltsos,J.R.,2017.Gamificationinthebusinesscommunicationcourse.Businessand Professional Communication Quarterly.80(2). pp.194-216. Zerfass, A. and Viertmann, C., 2017. Creating business value through corporate communication. Journal of Communication Management. Online
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Leddy, C., 2020.EFFECTIVE BUSINESS COMMUNICATION: 8 STEPS TO A BETTER CONVERSATION.[ONLINE].Availablethrough:< https://www.middlemarketcenter.org/expert-perspectives/effective-business- communication-8-steps-to-a-better-conversation>.