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Corporate Social Responsibility and Customer Satisfaction of Anz Bank

9 Pages2290 Words244 Views
   

Australian National University

   

Corporate Social Responsibility, Accountability and Reporting (BUSN3017)

   

Added on  2020-03-02

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The report explores areas whereAnz Bank contributes to environmental pollution and discusses how the business's CSR policy helps address those concerns(Horrigan, 2010). It also proposes areas that are not covered but can be included in CRS policy to help further improve the policy.

Corporate Social Responsibility and Customer Satisfaction of Anz Bank

   

Australian National University

   

Corporate Social Responsibility, Accountability and Reporting (BUSN3017)

   Added on 2020-03-02

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Student NameIMPACTOF CORPORATE SOCIALRESPONSIBILITYON CUSTOMER SATISFACTIONOF ANZ BANK
Corporate Social Responsibility and Customer Satisfaction of Anz Bank_1
ContentsIntroduction.................................................................................................................................................2Research Question.......................................................................................................................................2Research Aim..............................................................................................................................................2Research Objectives:...................................................................................................................................2Research Plan and Proposed Analysis.........................................................................................................3CRS Coverage Areas at Anz Bank..............................................................................................................3Environmental - Anz Banks’ Carbon Footprint.......................................................................................3Recycle................................................................................................................................................3Common Transportation for Staff........................................................................................................4Minimize Use of Air Conditions and Heat Dispensing Technologies..................................................5Community Development and Uplifting..................................................................................................5Health and Awareness Programs.........................................................................................................5Educating the Local Communities.......................................................................................................6Sharing Knowledge and Skill..............................................................................................................6Conclusion...................................................................................................................................................6Bibliography................................................................................................................................................7
Corporate Social Responsibility and Customer Satisfaction of Anz Bank_2
IntroductionAustralians have grown concerned regarding recent reports on pollution and global warmingwhich has resulted in businesses needing to adopt Corporate Social Responsibility policies whichaddress the problem[ CITATION Kot111 \l 1033 ]. This has affected all businesses including the AnzBank which has also had to adapt and address CRS so as to retain customers and publicconfidence and satisfied. Many people may wonder how a bank is associated with environmentalpollution but the banking practices also contribute immensely towards environmental pollutionand global warming making it important for the Anz Bank to also put in place the correct policywhich addresses the concern. The report shall explore areas where Anz Bank contributes towardsenvironmental pollution and discusses how the businesses CSR policy helps address thoseconcerns[ CITATION Hor10 \l 1033 ]. It also proposes on areas which are not covered but can beincluded the CRS policy to help further improve the policy.Research QuestionIs the Banking liable to follow Corporate Social Responsibility?Research AimThe research aims at identifying areas this the banking industry contribute towardsenvironmental degradations and pollutions as well as how the banking system an assist withaddressing social needsResearch Objectives:The research shall help identify areas which the banking industry contributes towardsEnvironmental and social concerns and help propose approaches which can be taken to improvethe industries performance
Corporate Social Responsibility and Customer Satisfaction of Anz Bank_3

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