Customer Satisfaction in Improving Facilities Management

Running head: CUSTOMER SATISFACTION IN IMPROVING FACILITIES
MANAGEMENT
Customer Satisfaction as an Effective Tool to Improve Facilities Management in Abu Dhabi: A
Study Based On Department Of Culture and Tourism, UAE
Name of the University:
Name of the Student:
Authors Note:

1CUSTOMER SATISFACTION IN IMPROVING FACILITIES MANAGEMENT
Table of Contents
1. Project Title..............................................................................................................................3
2. Overview and Significance of Proposed Study........................................................................3
3. Aim and Objectives..................................................................................................................4
4. Literature Review.....................................................................................................................4
4.1. Concept of Consumer Satisfaction.......................................................................................4
4.2. Facilities Management in Department of Culture and Tourism, UAE.................................5
4.3. Key Aspects that Contribute to Customer Satisfaction in Facility Management.................5
4.4. Impact of Facilities Management on Improved Consumer Satisfaction..............................7
5. Research Design..........................................................................................................................7
6. Research Methodology................................................................................................................8
6.1. Research Approach...............................................................................................................8
6.2. Research Philosophy.............................................................................................................9
6.3. Data Collection Process........................................................................................................9
6.4. Sampling Process and Sample Size....................................................................................10
6.5. Data Analysis......................................................................................................................10
7. Ethical Issues.............................................................................................................................10
8. Assumed Outcomes...................................................................................................................11
9. Implications...............................................................................................................................12

2CUSTOMER SATISFACTION IN IMPROVING FACILITIES MANAGEMENT
10. Research Timescale.................................................................................................................12
References......................................................................................................................................15

3CUSTOMER SATISFACTION IN IMPROVING FACILITIES MANAGEMENT
1. Project Title
Customer Satisfaction as an Effective Tool in Enhancing Facilities Management in Abu
Dhabi: A Study Based On Department Of Culture and Tourism, UAE.
2. Overview and Significance of Proposed Study
In the tourism and hospitality sector, the business success through attaining high consumer
satisfaction is relied on exceptional facilities offered by the organizations operating within the
industry. Moreover, supply of exceptional quality facilities is of great importance for ensuring
organizational success within the tourism industry (af Wåhlberg, 2017). The significance of the
current study is to reveal the factors that facilitates in improving facilitates management within
“Department of Culture and Tourism, UAE” to ensure better consumer satisfaction. Through
analyzing such factors, the findings of the study will have great significance in revealing that
perceived quality of consumer satisfaction along with feedback to consumers serves as the key
importance for maintaining consumer satisfaction (Atkin & Brooks, 2015). The research
outcomes will explain that effective performance and planning is considered necessary in
ensuring better facility management. In addition the outcomes of the current research will also
elaborate the manners in which understanding all the important features related with the business
along with recognizing all the loopholes can facilitate “Department of Culture and Tourism,
UAE” in improving quality if their facilities that can further enhance consumer satisfaction
(Atkin & Brooks, 2015) .The research will also reveal importance of understanding all the
concepts related with business, existing loopholes along with the need t overcome hurdles in
ensuring better consumer satisfaction within the selected organization.