BSB42415 Certificate IV in Marketing and Communication PowerPoint Presentation 2022

Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au
BSB40215 Certificate IV
in Business
BSB42415 Certificate IV
in Marketing and
Communication
BSBCUS401
Coordinate implementation of
customer service strategies

Questioning Assessment
Candidate Instructions
Youwillcomplete questions for purposesof formalassessmentas per the questions
outlined in the questioning record below, and any additional probing or clarification
questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required
knowledge in the unit of competency.
Task Details
There is no restriction on the length of the question responses, or time restriction in
completing the assessment.It is anticipated however that the assessment will take
approximately
2 hoursto complete, and word limit is unit as a guide only.
The assessment may be re-attempted on two further occasions (maximum three
attempts in total).All assessments must be resubmitted 3 days within
receiving your unsatisfactory grade. You must clearly indicate “Re-
submission” on your resubmitted work.
You must complete all questions unassisted by the assessor or other personnel but
may refer to reference material as may be needed.
All questions must be answered satisfactorily for the assessment to be completed
satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory
performance, the assessment will need to be completed again after further training
support. This may be simply to focus on question areas not achieved in the prior
assessment.
Evidence to be collected
Answer the activity in as much detail as possible, considering your
organisational requirements.
In undertaking this assessment task, you as the candidate are providing consent for
your work to be reviewed for the purposes of formal assessment in the unit(s) of
competency. If you have concern regarding this permission, please discuss this with
your assessor prior to undertaking the task.
Objective To provide you with an opportunity to show you have the
required knowledge for this unit.
Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au

Business College at International House
RTO Code: 91109 CRICOS 02623G
Level 1, 203 Clarence St, Sydney NSW 2000 | Floor 1, 237 Oxford St, Bondi Junction NSW 2022
3 Searcy St, Darwin NT 0800 | Level 6, 601 Bourke St, Melbourne VIC 3000
[e-mail]| www.ihBC.edu.au